Structural modelling of maintenance services

Joona Tuovinen

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


Maintenance services are complex systems that require a wide perspective in order to comprehend the real value and achieve the optimal level of service performance. Computer- aided models enhance understanding of the dynamic complexities arising from feedback, time delays and non-linearities. A System Dynamics approach is used to capture the complex structures as well as to explicitly incorporate mental models into policy analysis and design. Due to the difficulties of creating and maintaining extensive models, it is imperative to encapsulate structure into logical entities. In this paper, a hierarchical model comprised of reusable modules is presented.
Original languageEnglish
Title of host publicationVTT Symposium on Service Innovation
Place of PublicationEspoo
PublisherVTT Technical Research Centre of Finland
Publication statusPublished - 2011
MoE publication typeA4 Article in a conference publication
EventVTT Symposium on Service Innovation - Espoo, Finland
Duration: 18 Aug 201118 Aug 2011

Publication series

SeriesVTT Symposium


ConferenceVTT Symposium on Service Innovation


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