Supporting product-service development through customer feedback

Tapani Ryynänen, Iris Karvonen, Heidi Korhonen, Kim Jansson

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


    When developing product-services (P-S) it is important to take a collaborative and user-centric perspective to ensure that the P-S fits to customer needs. There are different approaches for the user involvement from intensive co-creation to the collection of customer feedback about the P-S design or P-S behavior. The feedback again can be collected using different methods and tools. The paper discusses different methods for collecting customer feedback for product-service innovation and design. The context of the study is the Manutelligence project in which a P-S collaboration platform is developed, also to support interaction with customer. In the paper four Manutelligence use cases from different industrial fields are analysed to identify the different customer types, lifecycle stages of the feedback, feedback forms and how the platform can support the feedback collection and use. The benefits of the feedback collection in different cases are also described.
    Original languageEnglish
    Title of host publicationCollaboration in a Data-Rich World
    Subtitle of host publication18th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2017
    EditorsLuis M. Camarinha-Matos, Hamideh Afsarmanesh, Rosanna Fornasiero
    Place of PublicationCham
    ISBN (Electronic)978-3-319-65151-4
    ISBN (Print)978-3-319-65150-7, 978-3-319-87959-8
    Publication statusPublished - 1 Jan 2017
    MoE publication typeA4 Article in a conference publication
    Event18th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2017 - Vicenza, Italy
    Duration: 18 Sept 201720 Sept 2017

    Publication series

    SeriesIFIP Advances in Information and Communication Technology


    Conference18th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2017
    Abbreviated titlePRO-VE 2017


    • platform for collaboration
    • co-creation
    • product-service engineering
    • customer feedback
    • manufacturing intelligence
    • use cases


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