Abstract
| Original language | English |
|---|---|
| Title of host publication | IFIP Advances in Information and Communication Technology |
| Editors | Hamideh Afsarmanesh, Luis M. Camarinha-Matos, Rosanna Fornasiero |
| Publisher | Springer |
| Pages | 138-145 |
| Number of pages | 8 |
| ISBN (Print) | 978-3-319-65150-7, 978-3-319-65151-4 |
| DOIs | |
| Publication status | Published - 1 Jan 2017 |
| MoE publication type | A4 Article in a conference publication |
| Event | 18th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2017 - Vicenza, Italy Duration: 18 Sep 2017 → 20 Sep 2017 |
Publication series
| Series | IFIP Advances in Information and Communication Technology |
|---|---|
| Volume | 506 |
| ISSN | 1868-4238 |
Conference
| Conference | 18th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2017 |
|---|---|
| Abbreviated title | PRO-VE 2017 |
| Country | Italy |
| City | Vicenza |
| Period | 18/09/17 → 20/09/17 |
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Keywords
- platform for collaboration
- co-creation
- product-service engineering
- customer feedback
- manufacturing intelligence
- use cases
Cite this
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Supporting product-service development through customer feedback. / Ryynänen, Tapani; Iris, Karvonen; Korhonen, Heidi; Jansson, Kim.
IFIP Advances in Information and Communication Technology. ed. / Hamideh Afsarmanesh; Luis M. Camarinha-Matos; Rosanna Fornasiero. Springer, 2017. p. 138-145 (IFIP Advances in Information and Communication Technology, Vol. 506).Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review
TY - GEN
T1 - Supporting product-service development through customer feedback
AU - Ryynänen, Tapani
AU - Iris, Karvonen
AU - Korhonen, Heidi
AU - Jansson, Kim
PY - 2017/1/1
Y1 - 2017/1/1
N2 - When developing product-services (P-S) it is important to take a collaborative and user-centric perspective to ensure that the P-S fits to customer needs. There are different approaches for the user involvement from intensive co-creation to the collection of customer feedback about the P-S design or P-S behavior. The feedback again can be collected using different methods and tools. The paper discusses different methods for collecting customer feedback for product-service innovation and design. The context of the study is the Manutelligence project in which a P-S collaboration platform is developed, also to support interaction with customer. In the paper four Manutelligence use cases from different industrial fields are analysed to identify the different customer types, lifecycle stages of the feedback, feedback forms and how the platform can support the feedback collection and use. The benefits of the feedback collection in different cases are also described.
AB - When developing product-services (P-S) it is important to take a collaborative and user-centric perspective to ensure that the P-S fits to customer needs. There are different approaches for the user involvement from intensive co-creation to the collection of customer feedback about the P-S design or P-S behavior. The feedback again can be collected using different methods and tools. The paper discusses different methods for collecting customer feedback for product-service innovation and design. The context of the study is the Manutelligence project in which a P-S collaboration platform is developed, also to support interaction with customer. In the paper four Manutelligence use cases from different industrial fields are analysed to identify the different customer types, lifecycle stages of the feedback, feedback forms and how the platform can support the feedback collection and use. The benefits of the feedback collection in different cases are also described.
KW - platform for collaboration
KW - co-creation
KW - product-service engineering
KW - customer feedback
KW - manufacturing intelligence
KW - use cases
UR - http://www.scopus.com/inward/record.url?scp=85029606065&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-65151-4_13
DO - 10.1007/978-3-319-65151-4_13
M3 - Conference article in proceedings
SN - 978-3-319-65150-7
SN - 978-3-319-65151-4
T3 - IFIP Advances in Information and Communication Technology
SP - 138
EP - 145
BT - IFIP Advances in Information and Communication Technology
A2 - Afsarmanesh, Hamideh
A2 - Camarinha-Matos, Luis M.
A2 - Fornasiero, Rosanna
PB - Springer
ER -