Supporting the enterprise collaboration (EC) and enterprise interoperability (EI) solution benefits by end-user involvement

Iris Karvonen, Marco Conte

Research output: Contribution to journalArticleScientificpeer-review

1 Citation (Scopus)

Abstract

The paper focuses on creating the prerequisites for taking enterprise interoperability and collaboration solutions into use in supply chains, collaborative networks and business ecosystems. To achieve the expected business benefits, technical implementation is not sufficient; organisational activities are also needed. Software service usability, collaboration maturity, participatory development and a take-up process are seen as requirements for end-user success. The paper discusses the challenges of inter-organisational implementation from the end-user's viewpoint. The focus is on involving the end-users in the development, increasing solution usability and developing guidelines for the take-up process. The paper is based on the work and developments of the COIN project (EU FP7 ICT 216256, see http://www.coin-ip.eu/) from the viewpoint of COIN end-users, and it uses their experience and feedback.
Original languageEnglish
Pages (from-to)139-152
Number of pages13
JournalInternational Journal of Product Development
Volume17
Issue number1-2
DOIs
Publication statusPublished - 2012
MoE publication typeA1 Journal article-refereed

Fingerprint

Interoperability
Industry
Ecosystems
Supply chains
Feedback
User involvement
End users
Usability

Keywords

  • enterprise collaboration
  • interoperability
  • implementation
  • take-up
  • usability
  • guidelines

Cite this

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Supporting the enterprise collaboration (EC) and enterprise interoperability (EI) solution benefits by end-user involvement. / Karvonen, Iris; Conte, Marco.

In: International Journal of Product Development, Vol. 17, No. 1-2, 2012, p. 139-152.

Research output: Contribution to journalArticleScientificpeer-review

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