Sustainability-related challenges in customer-supplier relationships in the manufacturing industry

Tuija Rantala; Jyri Hanski; Teuvo Uusitalo; Jukka Hemilä

doi:10.1007/978-981-19-9205-6_12

Sustainability-related challenges in customer-supplier relationships in the manufacturing industry

Tuija Rantala (Corresponding author), Jyri Hanski, Teuvo Uusitalo, Jukka Hemilä

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

1 Citation (Scopus)

Abstract

In the literature, sustainability in customer-supplier relationships from the perspective of manufacturing companies has not been extensively studied, although there is pressure both within and outside of the companies. This paper studies how manufacturing companies view sustainability in their business and the sustainability-related challenges in customer-supplier relation-ships. We explore the theme by presenting findings from 12 recent interviews with five manufacturing companies. The interviewees saw sustainability as con-taining a future-oriented perspective of sustainable operations and a practical point of view. Sustainability-related challenges in customer-supplier relation-ships were mentioned as turning sustainability into customer value and financial profit, identifying customers’ sustainability needs, managing data related to sus-tainability, and managing sustainability through the value chain. The paper pre-sents practical perspectives on sustainability in manufacturing companies and a framework for identifying customer needs related to sustainability. Managerial and theoretical implications consist of clarifying scattered viewpoints about sus-tainability in customer-supplier relationships in the manufacturing industry.

Original language	English
Title of host publication	Sustainable Design and Manufacturing - Proceedings of the 9th International Conference on Sustainable Design and Manufacturing SDM 2022
Subtitle of host publication	Proceedings of the 9th International Conference on Sustainable Design and Manufacturing (SDM 2022)
Editors	Steffen G. Scholz, Robert J. Howlett, Rossi Setchi
Place of Publication	Singapore
Publisher	Springer
Pages	121-132
Number of pages	12
Volume	338
ISBN (Electronic)	978-981-19-9205-6
ISBN (Print)	978-981-19-9204-9
DOIs	https://doi.org/10.1007/978-981-19-9205-6_12
Publication status	Published - Jan 2023
MoE publication type	A4 Article in a conference publication
Event	9th International Conference on Sustainable Design and Manufacturing, SDM-2022 - Split, Croatia Duration: 14 Sept 2022 → 16 Sept 2022 http://sdm-22.kesinternational.org/index.php http://sdm-22.kesinternational.org/

Publication series

Series	Smart Innovation, Systems and Technologies
ISSN	2190-3018

Conference

Conference	9th International Conference on Sustainable Design and Manufacturing, SDM-2022
Country/Territory	Croatia
City	Split
Period	14/09/22 → 16/09/22
Internet address	http://sdm-22.kesinternational.org/index.php http://sdm-22.kesinternational.org/

Keywords

sustainability
manufacturing companies
customer-supplier relationships

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1007/978-981-19-9205-6_12

Cite this

Rantala, T., Hanski, J., Uusitalo, T., & Hemilä, J. (2023). Sustainability-related challenges in customer-supplier relationships in the manufacturing industry. In S. G. Scholz, R. J. Howlett, & R. Setchi (Eds.), Sustainable Design and Manufacturing - Proceedings of the 9th International Conference on Sustainable Design and Manufacturing SDM 2022: Proceedings of the 9th International Conference on Sustainable Design and Manufacturing (SDM 2022) (Vol. 338, pp. 121-132). Springer. https://doi.org/10.1007/978-981-19-9205-6_12

Rantala, Tuija ; Hanski, Jyri ; Uusitalo, Teuvo et al. / Sustainability-related challenges in customer-supplier relationships in the manufacturing industry. Sustainable Design and Manufacturing - Proceedings of the 9th International Conference on Sustainable Design and Manufacturing SDM 2022: Proceedings of the 9th International Conference on Sustainable Design and Manufacturing (SDM 2022). editor / Steffen G. Scholz ; Robert J. Howlett ; Rossi Setchi. Vol. 338 Singapore : Springer, 2023. pp. 121-132 (Smart Innovation, Systems and Technologies).

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abstract = "In the literature, sustainability in customer-supplier relationships from the perspective of manufacturing companies has not been extensively studied, although there is pressure both within and outside of the companies. This paper studies how manufacturing companies view sustainability in their business and the sustainability-related challenges in customer-supplier relation-ships. We explore the theme by presenting findings from 12 recent interviews with five manufacturing companies. The interviewees saw sustainability as con-taining a future-oriented perspective of sustainable operations and a practical point of view. Sustainability-related challenges in customer-supplier relation-ships were mentioned as turning sustainability into customer value and financial profit, identifying customers{\textquoteright} sustainability needs, managing data related to sus-tainability, and managing sustainability through the value chain. The paper pre-sents practical perspectives on sustainability in manufacturing companies and a framework for identifying customer needs related to sustainability. Managerial and theoretical implications consist of clarifying scattered viewpoints about sus-tainability in customer-supplier relationships in the manufacturing industry.",

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Rantala, T , Hanski, J , Uusitalo, T & Hemilä, J 2023, Sustainability-related challenges in customer-supplier relationships in the manufacturing industry. in SG Scholz, RJ Howlett & R Setchi (eds), Sustainable Design and Manufacturing - Proceedings of the 9th International Conference on Sustainable Design and Manufacturing SDM 2022: Proceedings of the 9th International Conference on Sustainable Design and Manufacturing (SDM 2022). vol. 338, Springer, Singapore, Smart Innovation, Systems and Technologies, pp. 121-132, 9th International Conference on Sustainable Design and Manufacturing, SDM-2022, Split, Croatia, 14/09/22. https://doi.org/10.1007/978-981-19-9205-6_12

Sustainability-related challenges in customer-supplier relationships in the manufacturing industry. / Rantala, Tuija (Corresponding author); Hanski, Jyri ; Uusitalo, Teuvo et al.
Sustainable Design and Manufacturing - Proceedings of the 9th International Conference on Sustainable Design and Manufacturing SDM 2022: Proceedings of the 9th International Conference on Sustainable Design and Manufacturing (SDM 2022). ed. / Steffen G. Scholz; Robert J. Howlett; Rossi Setchi. Vol. 338 Singapore: Springer, 2023. p. 121-132 (Smart Innovation, Systems and Technologies).

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

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T1 - Sustainability-related challenges in customer-supplier relationships in the manufacturing industry

AU - Rantala, Tuija

AU - Hanski, Jyri

AU - Uusitalo, Teuvo

AU - Hemilä, Jukka

PY - 2023/1

Y1 - 2023/1

N2 - In the literature, sustainability in customer-supplier relationships from the perspective of manufacturing companies has not been extensively studied, although there is pressure both within and outside of the companies. This paper studies how manufacturing companies view sustainability in their business and the sustainability-related challenges in customer-supplier relation-ships. We explore the theme by presenting findings from 12 recent interviews with five manufacturing companies. The interviewees saw sustainability as con-taining a future-oriented perspective of sustainable operations and a practical point of view. Sustainability-related challenges in customer-supplier relation-ships were mentioned as turning sustainability into customer value and financial profit, identifying customers’ sustainability needs, managing data related to sus-tainability, and managing sustainability through the value chain. The paper pre-sents practical perspectives on sustainability in manufacturing companies and a framework for identifying customer needs related to sustainability. Managerial and theoretical implications consist of clarifying scattered viewpoints about sus-tainability in customer-supplier relationships in the manufacturing industry.

AB - In the literature, sustainability in customer-supplier relationships from the perspective of manufacturing companies has not been extensively studied, although there is pressure both within and outside of the companies. This paper studies how manufacturing companies view sustainability in their business and the sustainability-related challenges in customer-supplier relation-ships. We explore the theme by presenting findings from 12 recent interviews with five manufacturing companies. The interviewees saw sustainability as con-taining a future-oriented perspective of sustainable operations and a practical point of view. Sustainability-related challenges in customer-supplier relation-ships were mentioned as turning sustainability into customer value and financial profit, identifying customers’ sustainability needs, managing data related to sus-tainability, and managing sustainability through the value chain. The paper pre-sents practical perspectives on sustainability in manufacturing companies and a framework for identifying customer needs related to sustainability. Managerial and theoretical implications consist of clarifying scattered viewpoints about sus-tainability in customer-supplier relationships in the manufacturing industry.

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Rantala T , Hanski J , Uusitalo T , Hemilä J. Sustainability-related challenges in customer-supplier relationships in the manufacturing industry. In Scholz SG, Howlett RJ, Setchi R, editors, Sustainable Design and Manufacturing - Proceedings of the 9th International Conference on Sustainable Design and Manufacturing SDM 2022: Proceedings of the 9th International Conference on Sustainable Design and Manufacturing (SDM 2022). Vol. 338. Singapore: Springer. 2023. p. 121-132. (Smart Innovation, Systems and Technologies). doi: 10.1007/978-981-19-9205-6_12

Sustainability-related challenges in customer-supplier relationships in the manufacturing industry

Abstract

Publication series

Conference

Keywords

UN SDGs

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