Sustainability-related challenges in customer-supplier relationships in the manufacturing industry

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

In the literature, sustainability in customer-supplier relationships from the perspective of manufacturing companies has not been extensively studied, although there is pressure both within and outside of the companies. This paper studies how manufacturing companies view sustainability in their business and the sustainability-related challenges in customer-supplier relation-ships. We explore the theme by presenting findings from 12 recent interviews with five manufacturing companies. The interviewees saw sustainability as con-taining a future-oriented perspective of sustainable operations and a practical point of view. Sustainability-related challenges in customer-supplier relation-ships were mentioned as turning sustainability into customer value and financial profit, identifying customers’ sustainability needs, managing data related to sus-tainability, and managing sustainability through the value chain. The paper pre-sents practical perspectives on sustainability in manufacturing companies and a framework for identifying customer needs related to sustainability. Managerial and theoretical implications consist of clarifying scattered viewpoints about sus-tainability in customer-supplier relationships in the manufacturing industry.
Original languageEnglish
Title of host publicationProceedings of the 9th International Conference on Sustainable Design and Manufacturing
PublisherSpringer
Number of pages13
Publication statusAccepted/In press - Sep 2022
MoE publication typeA4 Article in a conference publication
Event9th International Conference on Sustainable Design and Manufacturing, SDM-2022 - Split, Croatia
Duration: 14 Sep 202216 Sep 2022
http://sdm-22.kesinternational.org/index.php
http://sdm-22.kesinternational.org/

Publication series

SeriesSmart Innovation, Systems and Technologies
ISSN2190-3018

Conference

Conference9th International Conference on Sustainable Design and Manufacturing, SDM-2022
Country/TerritoryCroatia
CitySplit
Period14/09/2216/09/22
Internet address

Keywords

  • sustainability
  • manufacturing companies
  • customer-supplier relationships

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