Systematic support for strategic decision making in the service innovation life cycle

Jaakko Paasi, Tuija Luoma, Pekka Maijala, Ray Strong, Ruoyi Zhou

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsProfessional

Abstract

This paper describes a systematic framework to support strategic decision making in innovation development that attempts to put appropriate amounts of planning resource into the process at different stages of innovation life cycle from idea to the termination of line of business. It is constructed to make use of qualitative evaluation techniques early in the process when faster, less expensive methods are preferred to more accurate quantitative techniques. The work was triggered by the results of a large interview study about innovation management practice in 12 major Finnish organisations and an attendant research question "How should future uncertainty be managed during the entire service innovation life cycle?" The approach towards finding answers to the question was based on constructivist collective case methodology, and the process resulted in a framework model to support strategic decision making. This conceptual paper gives an overview of the model where separately developed techniques are integrated by applying generic risk management methodology to produce a more systematic, more comprehensive, but highly efficient management process for service innovations throughout the innovation life cycle.
Original languageEnglish
Title of host publicationVTT Symposium on Service Science, Technology and Business
Place of PublicationEspoo
PublisherVTT Technical Research Centre of Finland
Pages113-121
ISBN (Electronic)978-951-38-6330-2
ISBN (Print)978-951-38-6329-6
Publication statusPublished - 2008
MoE publication typeNot Eligible
EventVTT Symposium on Service Science, Technology and Business - Espoo, Finland
Duration: 19 Aug 200819 Aug 2008

Publication series

NameVTT Symposium
PublisherVTT
Number253
ISSN (Print)0357-9387
ISSN (Electronic)1445-0873

Conference

ConferenceVTT Symposium on Service Science, Technology and Business
CountryFinland
CityEspoo
Period19/08/0819/08/08

Fingerprint

Service innovation
Strategic decision making
Innovation
Life cycle
Methodology
Termination
Uncertainty
Innovation management
Resource planning
Integrated
Management practices
Risk management
Management process
Evaluation

Cite this

Paasi, J., Luoma, T., Maijala, P., Strong, R., & Zhou, R. (2008). Systematic support for strategic decision making in the service innovation life cycle. In VTT Symposium on Service Science, Technology and Business (pp. 113-121). Espoo: VTT Technical Research Centre of Finland. VTT Symposium, No. 253
Paasi, Jaakko ; Luoma, Tuija ; Maijala, Pekka ; Strong, Ray ; Zhou, Ruoyi. / Systematic support for strategic decision making in the service innovation life cycle. VTT Symposium on Service Science, Technology and Business. Espoo : VTT Technical Research Centre of Finland, 2008. pp. 113-121 (VTT Symposium; No. 253).
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Paasi, J, Luoma, T, Maijala, P, Strong, R & Zhou, R 2008, Systematic support for strategic decision making in the service innovation life cycle. in VTT Symposium on Service Science, Technology and Business. VTT Technical Research Centre of Finland, Espoo, VTT Symposium, no. 253, pp. 113-121, VTT Symposium on Service Science, Technology and Business , Espoo, Finland, 19/08/08.

Systematic support for strategic decision making in the service innovation life cycle. / Paasi, Jaakko; Luoma, Tuija; Maijala, Pekka; Strong, Ray; Zhou, Ruoyi.

VTT Symposium on Service Science, Technology and Business. Espoo : VTT Technical Research Centre of Finland, 2008. p. 113-121 (VTT Symposium; No. 253).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsProfessional

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Paasi J, Luoma T, Maijala P, Strong R, Zhou R. Systematic support for strategic decision making in the service innovation life cycle. In VTT Symposium on Service Science, Technology and Business. Espoo: VTT Technical Research Centre of Finland. 2008. p. 113-121. (VTT Symposium; No. 253).