Systems modelling approaches to services

Sampsa Ruutu, Tero Jokinen

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Abstract

This article gives an overview of some mathematical systems science approaches that are helpful in analysing services - namely, system dynamics, agent-based modelling, and game theory. We present some example cases from our work in this field. The article concludes by pointing out some fruitful directions for future research.
Original languageEnglish
Title of host publicationHighlights in service research
Place of PublicationEspoo
PublisherVTT Technical Research Centre of Finland
Pages36-40
ISBN (Electronic)978-951-38-7969-3
ISBN (Print)978-951-38-7968-6
Publication statusPublished - 2013
MoE publication typeNot Eligible

Publication series

SeriesVTT Research Highlights
Number6
ISSN2242-1173

Fingerprint

Agent-based Modeling
Game Theory
System Modeling
System Dynamics

Cite this

Ruutu, S., & Jokinen, T. (2013). Systems modelling approaches to services. In Highlights in service research (pp. 36-40). Espoo: VTT Technical Research Centre of Finland. VTT Research Highlights, No. 6
Ruutu, Sampsa ; Jokinen, Tero. / Systems modelling approaches to services. Highlights in service research. Espoo : VTT Technical Research Centre of Finland, 2013. pp. 36-40 (VTT Research Highlights; No. 6).
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Ruutu, S & Jokinen, T 2013, Systems modelling approaches to services. in Highlights in service research. VTT Technical Research Centre of Finland, Espoo, VTT Research Highlights, no. 6, pp. 36-40.

Systems modelling approaches to services. / Ruutu, Sampsa; Jokinen, Tero.

Highlights in service research. Espoo : VTT Technical Research Centre of Finland, 2013. p. 36-40 (VTT Research Highlights; No. 6).

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

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M3 - Chapter or book article

SN - 978-951-38-7968-6

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Ruutu S, Jokinen T. Systems modelling approaches to services. In Highlights in service research. Espoo: VTT Technical Research Centre of Finland. 2013. p. 36-40. (VTT Research Highlights; No. 6).