Systems modelling approaches to services

Sampsa Ruutu, Tero Jokinen

    Research output: Chapter in Book/Report/Conference proceeding › Chapter or book article › Professional

    Abstract

    This article gives an overview of some mathematical systems science approaches that are helpful in analysing services - namely, system dynamics, agent-based modelling, and game theory. We present some example cases from our work in this field. The article concludes by pointing out some fruitful directions for future research.
    Original languageEnglish
    Title of host publicationHighlights in service research
    Place of PublicationEspoo
    PublisherVTT Technical Research Centre of Finland
    Pages36-40
    ISBN (Electronic)978-951-38-7969-3
    ISBN (Print)978-951-38-7968-6
    Publication statusPublished - 2013
    MoE publication typeNot Eligible

    Publication series

    SeriesVTT Research Highlights
    Number6
    ISSN2242-1173

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    • Cite this

    Ruutu, S., & Jokinen, T. (2013). Systems modelling approaches to services. In Highlights in service research (pp. 36-40). VTT Technical Research Centre of Finland. VTT Research Highlights, No. 6 http://www.vtt.fi/inf/pdf/researchhighlights/2013/R6.pdf