Systems modelling approaches to services

Sampsa Ruutu, Tero Jokinen

    Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional


    This article gives an overview of some mathematical systems science approaches that are helpful in analysing services - namely, system dynamics, agent-based modelling, and game theory. We present some example cases from our work in this field. The article concludes by pointing out some fruitful directions for future research.
    Original languageEnglish
    Title of host publicationHighlights in service research
    Place of PublicationEspoo
    PublisherVTT Technical Research Centre of Finland
    ISBN (Electronic)978-951-38-7969-3
    ISBN (Print)978-951-38-7968-6
    Publication statusPublished - 2013
    MoE publication typeD2 Article in professional manuals or guides or professional information systems or text book material

    Publication series

    SeriesVTT Research Highlights


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