@inbook{ec403f4b9152406da2e07885992a5c78,
title = "Systems modelling approaches to services",
abstract = "This article gives an overview of some mathematical systems science approaches that are helpful in analysing services - namely, system dynamics, agent-based modelling, and game theory. We present some example cases from our work in this field. The article concludes by pointing out some fruitful directions for future research.",
author = "Sampsa Ruutu and Tero Jokinen",
year = "2013",
language = "English",
isbn = "978-951-38-7968-6",
series = "VTT Research Highlights",
publisher = "VTT Technical Research Centre of Finland",
number = "6",
pages = "36--40",
booktitle = "Highlights in service research",
address = "Finland",
}