Systems modelling approaches to services

Sampsa Ruutu; Tero Jokinen

Systems modelling approaches to services

Research output: Chapter in Book/Report/Conference proceeding › Chapter or book article › Professional

Abstract

This article gives an overview of some mathematical systems science approaches that are helpful in analysing services - namely, system dynamics, agent-based modelling, and game theory. We present some example cases from our work in this field. The article concludes by pointing out some fruitful directions for future research.

Original language	English
Title of host publication	Highlights in service research
Place of Publication	Espoo
Publisher	VTT Technical Research Centre of Finland
Pages	36-40
ISBN (Electronic)	978-951-38-7969-3
ISBN (Print)	978-951-38-7968-6
Publication status	Published - 2013
MoE publication type	Not Eligible

Publication series

Series	VTT Research Highlights
Number	6
ISSN	2242-1173

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Cite this

Ruutu, S., & Jokinen, T. (2013). Systems modelling approaches to services. In Highlights in service research (pp. 36-40). VTT Technical Research Centre of Finland. VTT Research Highlights, No. 6 http://www.vtt.fi/inf/pdf/researchhighlights/2013/R6.pdf

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M3 - Chapter or book article

SN - 978-951-38-7968-6

T3 - VTT Research Highlights

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BT - Highlights in service research

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Access to Document

http://www.vtt.fi/inf/pdf/researchhighlights/2013/R6.pdf