Abstract
A "service system" is a structured configuration of people, technology and shared information that interacts with other service systems to create value. It is a strategic question for organizations: what is one's own role in the value chain, how does one create value, and what is needed for ensuring value creation. Every successful organization needs diverse employees with communication skills and expertise from various different disciplines. Those kinds of employees are referred to as "T-shaped professionals." Our conceptual discussion aims to analyze the concepts of T-shaped professionals and diversity of the teams in the context of service systems value creation.
Original language | English |
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Title of host publication | QUIS14 Accelerate the Impact of Service Research |
Subtitle of host publication | The 14th International Research Symposium on Service Excellence in Management |
Pages | 453-460 |
Publication status | Published - 2015 |
MoE publication type | A4 Article in a conference publication |
Event | 14th International Research Symposium on Service Excellence in Management, QUIS 14 - Shanghai, China Duration: 18 Jun 2015 → 21 Jun 2015 Conference number: 14 |
Conference
Conference | 14th International Research Symposium on Service Excellence in Management, QUIS 14 |
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Abbreviated title | QUIS 14 |
Country/Territory | China |
City | Shanghai |
Period | 18/06/15 → 21/06/15 |
Keywords
- service systems
- t-shaped professionals
- t-shaped skills
- teams
- value creation
- diversity