T-shaped professionals and diversity of the teams in the context of service systems

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    A "service system" is a structured configuration of people, technology and shared information that interacts with other service systems to create value. It is a strategic question for organizations: what is one's own role in the value chain, how does one create value, and what is needed for ensuring value creation. Every successful organization needs diverse employees with communication skills and expertise from various different disciplines. Those kinds of employees are referred to as "T-shaped professionals." Our conceptual discussion aims to analyze the concepts of T-shaped professionals and diversity of the teams in the context of service systems value creation.
    Original languageEnglish
    Title of host publicationQUIS14 Accelerate the Impact of Service Research
    Subtitle of host publicationThe 14th International Research Symposium on Service Excellence in Management
    Pages453-460
    Publication statusPublished - 2015
    MoE publication typeA4 Article in a conference publication
    Event14th International Research Symposium on Service Excellence in Management, QUIS 14 - Shanghai, China
    Duration: 18 Jun 201521 Jun 2015
    Conference number: 14

    Conference

    Conference14th International Research Symposium on Service Excellence in Management, QUIS 14
    Abbreviated titleQUIS 14
    CountryChina
    CityShanghai
    Period18/06/1521/06/15

    Keywords

    • service systems
    • t-shaped professionals
    • t-shaped skills
    • teams
    • value creation
    • diversity

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