The benefits and obstacles of mobile technology in FM service procurement

Anne Tolman, Tapio Matinmikko, Veli Möttönen, Kauko Tulla, Pentti Vähä

Research output: Contribution to journalArticleScientificpeer-review

6 Citations (Scopus)

Abstract

Purpose – The purpose of this paper is to describe the currently experienced benefits and obstacles for enhancing facilties management (FM) with the currently available technological enablers.

Design/methodology/approach – This paper presents an integration of several studies conducted to identify the current benefits and obstacles of mobile technology as perceived by the Finnish FM professionals. The main intentions of the study were: to describe the current technological enablers for the utilisation of mobile technology at FM settings; and to interview the FM professionals on their perceived benefits and obstacles of the utilisation of the currently available technology.

Findings – The change of practice to support the exploitation of mobile technology is emergent. The findings of the empirical part include the currently feasible mobile solutions and their perceived limitations. The experiences benefits are discussed and critical success factors are nominated. The perceived benefits are mostly related to improved resource efficiency and quality control. The essential success factors and remaining obstacles are discussed.

Research limitations/implications – The empirical part is limited to Finnish settings, but the observations are likely valid in several other developed countries as well.

Practical implications – The change of FM practice to benefit from the exploitation of mobile technology is emergent.

Originality/value – The paper gives experience‐based suggestions for both demand and supply sides of the service procurement to gain the feasible benefits and avoid the currently hindering obstacles, as the paper provides insight of the current and future tools for the mobile aspects of FM. The findings are relevant for the service providers and operators as well.
Original languageEnglish
Pages (from-to)445-456
JournalFacilities
Volume27
Issue number11-12
DOIs
Publication statusPublished - 2009
MoE publication typeA1 Journal article-refereed

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  • Cite this

    Tolman, A., Matinmikko, T., Möttönen, V., Tulla, K., & Vähä, P. (2009). The benefits and obstacles of mobile technology in FM service procurement. Facilities, 27(11-12), 445-456. https://doi.org/10.1108/02632770910980736