The benefits and obstacles of mobile technology in FM service procurement

Anne Tolman, Tapio Matinmikko, Veli Möttönen, Kauko Tulla, Pentti Vähä

Research output: Contribution to journalArticleScientificpeer-review

6 Citations (Scopus)

Abstract

Purpose – The purpose of this paper is to describe the currently experienced benefits and obstacles for enhancing facilties management (FM) with the currently available technological enablers.

Design/methodology/approach – This paper presents an integration of several studies conducted to identify the current benefits and obstacles of mobile technology as perceived by the Finnish FM professionals. The main intentions of the study were: to describe the current technological enablers for the utilisation of mobile technology at FM settings; and to interview the FM professionals on their perceived benefits and obstacles of the utilisation of the currently available technology.

Findings – The change of practice to support the exploitation of mobile technology is emergent. The findings of the empirical part include the currently feasible mobile solutions and their perceived limitations. The experiences benefits are discussed and critical success factors are nominated. The perceived benefits are mostly related to improved resource efficiency and quality control. The essential success factors and remaining obstacles are discussed.

Research limitations/implications – The empirical part is limited to Finnish settings, but the observations are likely valid in several other developed countries as well.

Practical implications – The change of FM practice to benefit from the exploitation of mobile technology is emergent.

Originality/value – The paper gives experience‐based suggestions for both demand and supply sides of the service procurement to gain the feasible benefits and avoid the currently hindering obstacles, as the paper provides insight of the current and future tools for the mobile aspects of FM. The findings are relevant for the service providers and operators as well.
Original languageEnglish
Pages (from-to)445-456
JournalFacilities
Volume27
Issue number11-12
DOIs
Publication statusPublished - 2009
MoE publication typeA1 Journal article-refereed

Fingerprint

management
exploitation
utilization
results measurement
quality control
service provider
Quality control
supply
demand
methodology
interview
resources
Values
experience

Cite this

Tolman, A., Matinmikko, T., Möttönen, V., Tulla, K., & Vähä, P. (2009). The benefits and obstacles of mobile technology in FM service procurement. Facilities, 27(11-12), 445-456. https://doi.org/10.1108/02632770910980736
Tolman, Anne ; Matinmikko, Tapio ; Möttönen, Veli ; Tulla, Kauko ; Vähä, Pentti. / The benefits and obstacles of mobile technology in FM service procurement. In: Facilities. 2009 ; Vol. 27, No. 11-12. pp. 445-456.
@article{a6ddd3ac3e284f9bb8c72d00aae388c3,
title = "The benefits and obstacles of mobile technology in FM service procurement",
abstract = "Purpose – The purpose of this paper is to describe the currently experienced benefits and obstacles for enhancing facilties management (FM) with the currently available technological enablers.Design/methodology/approach – This paper presents an integration of several studies conducted to identify the current benefits and obstacles of mobile technology as perceived by the Finnish FM professionals. The main intentions of the study were: to describe the current technological enablers for the utilisation of mobile technology at FM settings; and to interview the FM professionals on their perceived benefits and obstacles of the utilisation of the currently available technology.Findings – The change of practice to support the exploitation of mobile technology is emergent. The findings of the empirical part include the currently feasible mobile solutions and their perceived limitations. The experiences benefits are discussed and critical success factors are nominated. The perceived benefits are mostly related to improved resource efficiency and quality control. The essential success factors and remaining obstacles are discussed.Research limitations/implications – The empirical part is limited to Finnish settings, but the observations are likely valid in several other developed countries as well.Practical implications – The change of FM practice to benefit from the exploitation of mobile technology is emergent.Originality/value – The paper gives experience‐based suggestions for both demand and supply sides of the service procurement to gain the feasible benefits and avoid the currently hindering obstacles, as the paper provides insight of the current and future tools for the mobile aspects of FM. The findings are relevant for the service providers and operators as well.",
author = "Anne Tolman and Tapio Matinmikko and Veli M{\"o}tt{\"o}nen and Kauko Tulla and Pentti V{\"a}h{\"a}",
year = "2009",
doi = "10.1108/02632770910980736",
language = "English",
volume = "27",
pages = "445--456",
journal = "Facilities",
issn = "0263-2772",
publisher = "Emerald Publishing Limited",
number = "11-12",

}

Tolman, A, Matinmikko, T, Möttönen, V, Tulla, K & Vähä, P 2009, 'The benefits and obstacles of mobile technology in FM service procurement', Facilities, vol. 27, no. 11-12, pp. 445-456. https://doi.org/10.1108/02632770910980736

The benefits and obstacles of mobile technology in FM service procurement. / Tolman, Anne; Matinmikko, Tapio; Möttönen, Veli; Tulla, Kauko; Vähä, Pentti.

In: Facilities, Vol. 27, No. 11-12, 2009, p. 445-456.

Research output: Contribution to journalArticleScientificpeer-review

TY - JOUR

T1 - The benefits and obstacles of mobile technology in FM service procurement

AU - Tolman, Anne

AU - Matinmikko, Tapio

AU - Möttönen, Veli

AU - Tulla, Kauko

AU - Vähä, Pentti

PY - 2009

Y1 - 2009

N2 - Purpose – The purpose of this paper is to describe the currently experienced benefits and obstacles for enhancing facilties management (FM) with the currently available technological enablers.Design/methodology/approach – This paper presents an integration of several studies conducted to identify the current benefits and obstacles of mobile technology as perceived by the Finnish FM professionals. The main intentions of the study were: to describe the current technological enablers for the utilisation of mobile technology at FM settings; and to interview the FM professionals on their perceived benefits and obstacles of the utilisation of the currently available technology.Findings – The change of practice to support the exploitation of mobile technology is emergent. The findings of the empirical part include the currently feasible mobile solutions and their perceived limitations. The experiences benefits are discussed and critical success factors are nominated. The perceived benefits are mostly related to improved resource efficiency and quality control. The essential success factors and remaining obstacles are discussed.Research limitations/implications – The empirical part is limited to Finnish settings, but the observations are likely valid in several other developed countries as well.Practical implications – The change of FM practice to benefit from the exploitation of mobile technology is emergent.Originality/value – The paper gives experience‐based suggestions for both demand and supply sides of the service procurement to gain the feasible benefits and avoid the currently hindering obstacles, as the paper provides insight of the current and future tools for the mobile aspects of FM. The findings are relevant for the service providers and operators as well.

AB - Purpose – The purpose of this paper is to describe the currently experienced benefits and obstacles for enhancing facilties management (FM) with the currently available technological enablers.Design/methodology/approach – This paper presents an integration of several studies conducted to identify the current benefits and obstacles of mobile technology as perceived by the Finnish FM professionals. The main intentions of the study were: to describe the current technological enablers for the utilisation of mobile technology at FM settings; and to interview the FM professionals on their perceived benefits and obstacles of the utilisation of the currently available technology.Findings – The change of practice to support the exploitation of mobile technology is emergent. The findings of the empirical part include the currently feasible mobile solutions and their perceived limitations. The experiences benefits are discussed and critical success factors are nominated. The perceived benefits are mostly related to improved resource efficiency and quality control. The essential success factors and remaining obstacles are discussed.Research limitations/implications – The empirical part is limited to Finnish settings, but the observations are likely valid in several other developed countries as well.Practical implications – The change of FM practice to benefit from the exploitation of mobile technology is emergent.Originality/value – The paper gives experience‐based suggestions for both demand and supply sides of the service procurement to gain the feasible benefits and avoid the currently hindering obstacles, as the paper provides insight of the current and future tools for the mobile aspects of FM. The findings are relevant for the service providers and operators as well.

U2 - 10.1108/02632770910980736

DO - 10.1108/02632770910980736

M3 - Article

VL - 27

SP - 445

EP - 456

JO - Facilities

JF - Facilities

SN - 0263-2772

IS - 11-12

ER -

Tolman A, Matinmikko T, Möttönen V, Tulla K, Vähä P. The benefits and obstacles of mobile technology in FM service procurement. Facilities. 2009;27(11-12):445-456. https://doi.org/10.1108/02632770910980736