The customer-centric development of new industrial services: Antecedents, risks and their management

Ville Ojanen, Marinka Lanne, Toni Ahonen, Markku Tuominen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    The focus in this paper is on developing new industrial services and bringing forth the risk management challenges in collaborative development of industrial solutions, i.e. product-service systems, which has not yet been widely discussed in the literature. This paper aims to clarify the relationship development between the service provider and its client as a dynamic process requiring particular collaborative capabilities for the recognized risks in different stages of the relationship development process. The empirical part of the paper considers this issue from the viewpoint of Finnish industrial machinery and service suppliers who aim to succeed in the collaborative development of new services for promoting the management of industrial assets.
    Original languageEnglish
    Title of host publicationProceedings of the 1st ISPIM Innovation Symposium
    Place of PublicationSingapore
    PublisherInternational Society for Professional Innovation Management ISPIM
    ISBN (Print)978-952-214-665-6
    Publication statusPublished - 2008
    MoE publication typeA4 Article in a conference publication
    Event1st ISPIM Innovation Symposium - Managing Innovation in a Connected World - Singapore, Singapore
    Duration: 14 Dec 200817 Dec 2008

    Conference

    Conference1st ISPIM Innovation Symposium - Managing Innovation in a Connected World
    Abbreviated titleISPIM 2008
    CountrySingapore
    CitySingapore
    Period14/12/0817/12/08

    Keywords

    • industrial services
    • new service development
    • customer-orientation
    • customer-centric service development
    • asset management
    • risk management
    • interorganizational relationships

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  • Cite this

    Ojanen, V., Lanne, M., Ahonen, T., & Tuominen, M. (2008). The customer-centric development of new industrial services: Antecedents, risks and their management. In Proceedings of the 1st ISPIM Innovation Symposium International Society for Professional Innovation Management ISPIM.