Abstract
The focus in this paper is on developing new industrial
services and bringing forth the risk management
challenges in collaborative development of industrial
solutions, i.e. product-service systems, which has not
yet been widely discussed in the literature. This paper
aims to clarify the relationship development between the
service provider and its client as a dynamic process
requiring particular collaborative capabilities for the
recognized risks in different stages of the relationship
development process. The empirical part of the paper
considers this issue from the viewpoint of Finnish
industrial machinery and service suppliers who aim to
succeed in the collaborative development of new services
for promoting the management of industrial assets.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 1st ISPIM Innovation Symposium |
| Place of Publication | Singapore |
| Publisher | International Society for Professional Innovation Management ISPIM |
| ISBN (Print) | 978-952-214-665-6 |
| Publication status | Published - 2008 |
| MoE publication type | A4 Article in a conference publication |
| Event | 1st ISPIM Innovation Symposium - Managing Innovation in a Connected World - Singapore, Singapore Duration: 14 Dec 2008 → 17 Dec 2008 |
Conference
| Conference | 1st ISPIM Innovation Symposium - Managing Innovation in a Connected World |
|---|---|
| Abbreviated title | ISPIM 2008 |
| Country/Territory | Singapore |
| City | Singapore |
| Period | 14/12/08 → 17/12/08 |
Keywords
- industrial services
- new service development
- customer-orientation
- customer-centric service development
- asset management
- risk management
- interorganizational relationships