The customer-centric development of new industrial services: Antecedents, risks and their management

Ville Ojanen, Marinka Lanne, Toni Ahonen, Markku Tuominen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    The focus in this paper is on developing new industrial services and bringing forth the risk management challenges in collaborative development of industrial solutions, i.e. product-service systems, which has not yet been widely discussed in the literature. This paper aims to clarify the relationship development between the service provider and its client as a dynamic process requiring particular collaborative capabilities for the recognized risks in different stages of the relationship development process. The empirical part of the paper considers this issue from the viewpoint of Finnish industrial machinery and service suppliers who aim to succeed in the collaborative development of new services for promoting the management of industrial assets.
    Original languageEnglish
    Title of host publicationProceedings of the 1st ISPIM Innovation Symposium
    Place of PublicationSingapore
    PublisherInternational Society for Professional Innovation Management ISPIM
    ISBN (Print)978-952-214-665-6
    Publication statusPublished - 2008
    MoE publication typeA4 Article in a conference publication
    Event1st ISPIM Innovation Symposium - Managing Innovation in a Connected World - Singapore, Singapore
    Duration: 14 Dec 200817 Dec 2008

    Conference

    Conference1st ISPIM Innovation Symposium - Managing Innovation in a Connected World
    Abbreviated titleISPIM 2008
    CountrySingapore
    CitySingapore
    Period14/12/0817/12/08

    Fingerprint

    Industrial services
    Relationship development
    New services
    Assets
    Machinery
    Development process
    Service provider
    Suppliers
    Product-service systems
    Dynamic process
    Risk management

    Keywords

    • industrial services
    • new service development
    • customer-orientation
    • customer-centric service development
    • asset management
    • risk management
    • interorganizational relationships

    Cite this

    Ojanen, V., Lanne, M., Ahonen, T., & Tuominen, M. (2008). The customer-centric development of new industrial services: Antecedents, risks and their management. In Proceedings of the 1st ISPIM Innovation Symposium Singapore: International Society for Professional Innovation Management ISPIM.
    Ojanen, Ville ; Lanne, Marinka ; Ahonen, Toni ; Tuominen, Markku. / The customer-centric development of new industrial services : Antecedents, risks and their management. Proceedings of the 1st ISPIM Innovation Symposium. Singapore : International Society for Professional Innovation Management ISPIM, 2008.
    @inproceedings{1421edbaab544a01abd0b962830ecd58,
    title = "The customer-centric development of new industrial services: Antecedents, risks and their management",
    abstract = "The focus in this paper is on developing new industrial services and bringing forth the risk management challenges in collaborative development of industrial solutions, i.e. product-service systems, which has not yet been widely discussed in the literature. This paper aims to clarify the relationship development between the service provider and its client as a dynamic process requiring particular collaborative capabilities for the recognized risks in different stages of the relationship development process. The empirical part of the paper considers this issue from the viewpoint of Finnish industrial machinery and service suppliers who aim to succeed in the collaborative development of new services for promoting the management of industrial assets.",
    keywords = "industrial services, new service development, customer-orientation, customer-centric service development, asset management, risk management, interorganizational relationships",
    author = "Ville Ojanen and Marinka Lanne and Toni Ahonen and Markku Tuominen",
    note = "Project code: 17169",
    year = "2008",
    language = "English",
    isbn = "978-952-214-665-6",
    booktitle = "Proceedings of the 1st ISPIM Innovation Symposium",
    publisher = "International Society for Professional Innovation Management ISPIM",

    }

    Ojanen, V, Lanne, M, Ahonen, T & Tuominen, M 2008, The customer-centric development of new industrial services: Antecedents, risks and their management. in Proceedings of the 1st ISPIM Innovation Symposium. International Society for Professional Innovation Management ISPIM, Singapore, 1st ISPIM Innovation Symposium - Managing Innovation in a Connected World, Singapore, Singapore, 14/12/08.

    The customer-centric development of new industrial services : Antecedents, risks and their management. / Ojanen, Ville; Lanne, Marinka; Ahonen, Toni; Tuominen, Markku.

    Proceedings of the 1st ISPIM Innovation Symposium. Singapore : International Society for Professional Innovation Management ISPIM, 2008.

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    TY - GEN

    T1 - The customer-centric development of new industrial services

    T2 - Antecedents, risks and their management

    AU - Ojanen, Ville

    AU - Lanne, Marinka

    AU - Ahonen, Toni

    AU - Tuominen, Markku

    N1 - Project code: 17169

    PY - 2008

    Y1 - 2008

    N2 - The focus in this paper is on developing new industrial services and bringing forth the risk management challenges in collaborative development of industrial solutions, i.e. product-service systems, which has not yet been widely discussed in the literature. This paper aims to clarify the relationship development between the service provider and its client as a dynamic process requiring particular collaborative capabilities for the recognized risks in different stages of the relationship development process. The empirical part of the paper considers this issue from the viewpoint of Finnish industrial machinery and service suppliers who aim to succeed in the collaborative development of new services for promoting the management of industrial assets.

    AB - The focus in this paper is on developing new industrial services and bringing forth the risk management challenges in collaborative development of industrial solutions, i.e. product-service systems, which has not yet been widely discussed in the literature. This paper aims to clarify the relationship development between the service provider and its client as a dynamic process requiring particular collaborative capabilities for the recognized risks in different stages of the relationship development process. The empirical part of the paper considers this issue from the viewpoint of Finnish industrial machinery and service suppliers who aim to succeed in the collaborative development of new services for promoting the management of industrial assets.

    KW - industrial services

    KW - new service development

    KW - customer-orientation

    KW - customer-centric service development

    KW - asset management

    KW - risk management

    KW - interorganizational relationships

    M3 - Conference article in proceedings

    SN - 978-952-214-665-6

    BT - Proceedings of the 1st ISPIM Innovation Symposium

    PB - International Society for Professional Innovation Management ISPIM

    CY - Singapore

    ER -

    Ojanen V, Lanne M, Ahonen T, Tuominen M. The customer-centric development of new industrial services: Antecedents, risks and their management. In Proceedings of the 1st ISPIM Innovation Symposium. Singapore: International Society for Professional Innovation Management ISPIM. 2008