The development of a service business model for manufacturing companies in digital era

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


    In the context of manufacturing industries, the digitalization is said to be a fourth industrial revolution. The digitalization is now bringing new opportunities for the traditional services offerings, but manufacturers do not know from where to begin with digitalization. We have developed a conceptual framework for service business development, based on the scientific literature and empirical cases. This framework is used for the development of traditional industrial service business, by taking care of digitalization opportunities as an extension to traditional service offerings. The purpose of this paper is to increase the understanding of digitalized service business development for manufacturing industries.
    Original languageEnglish
    Title of host publicationProceedings of the 5th P&OM World Conference
    Number of pages4
    Publication statusPublished - 2016
    MoE publication typeA4 Article in a conference publication
    Event5th World Conference on Production and Operations Management - Havana International Conference Cente, Havana, Cuba
    Duration: 6 Sep 201610 Sep 2016
    Conference number: 5


    Conference5th World Conference on Production and Operations Management
    Abbreviated titleP&OM



    • service
    • manufacturing
    • digitalization

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