The development of a service supply chain model for a manufacturing SME

Jukka Hemilä, Jyri Vilko

    Research output: Contribution to journalArticleScientificpeer-review

    6 Citations (Scopus)

    Abstract

    Purpose - Services are increasingly growing in importance in the global economy. However, in the context ofmanufacturing industry supply chains, services are still little discussed. Therefore, the purpose of this paper is to increase the understanding of service business development for manufacturing small- and medium-sized enterprises by further developing previous conceptual frameworks for service supply chain management, based on the current scientific literature and empirical cases. Design/methodology/approach - The study is based mainly on qualitative interviews and expert group sessions set up to analyze the acquired data and test the developed model. The developed model is based on a multidisciplinary literature review, to provide a holistic perspective on the affecting factors in new business development in the service supply chain context. Findings - The implications of the study are beneficial from both the scientific and practical perspectives, which help to understand better the process and related factors in multi-actor service business development. The study contributes to the current scientific discussion of new business development in the supply chain context, proposing a new scientific framework based on the previous literature. The practical findings of the study give insights from manufacturing firms' new service developments, and from the roles and resources required in the process. Originality/value - The paper provides new knowledge with regard to new service business development in the supply chain context, by illustrating the most essential factors and the new process framework based on those. The presented framework gives a holistic picture of the process, but also enables better consideration of the most essential points by using a more precisely structured model.
    Original languageEnglish
    Pages (from-to)517-542
    JournalInternational Journal of Logistics Management
    Volume26
    Issue number3
    DOIs
    Publication statusPublished - 2015
    MoE publication typeA1 Journal article-refereed

    Fingerprint

    Supply chains
    manufacturing
    supply
    Industry
    Supply chain management
    small and medium-sized enterprise
    Supply chain
    Small and medium-sized enterprises
    Manufacturing
    technical literature
    qualitative interview
    Factors
    Business development
    Service business
    expert
    firm
    economy
    New business development
    industry
    methodology

    Keywords

    • manufacturing industry
    • service supply chain
    • service-dominant logic
    • small- to medium-sized enterprises

    Cite this

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    title = "The development of a service supply chain model for a manufacturing SME",
    abstract = "Purpose - Services are increasingly growing in importance in the global economy. However, in the context ofmanufacturing industry supply chains, services are still little discussed. Therefore, the purpose of this paper is to increase the understanding of service business development for manufacturing small- and medium-sized enterprises by further developing previous conceptual frameworks for service supply chain management, based on the current scientific literature and empirical cases. Design/methodology/approach - The study is based mainly on qualitative interviews and expert group sessions set up to analyze the acquired data and test the developed model. The developed model is based on a multidisciplinary literature review, to provide a holistic perspective on the affecting factors in new business development in the service supply chain context. Findings - The implications of the study are beneficial from both the scientific and practical perspectives, which help to understand better the process and related factors in multi-actor service business development. The study contributes to the current scientific discussion of new business development in the supply chain context, proposing a new scientific framework based on the previous literature. The practical findings of the study give insights from manufacturing firms' new service developments, and from the roles and resources required in the process. Originality/value - The paper provides new knowledge with regard to new service business development in the supply chain context, by illustrating the most essential factors and the new process framework based on those. The presented framework gives a holistic picture of the process, but also enables better consideration of the most essential points by using a more precisely structured model.",
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    author = "Jukka Hemil{\"a} and Jyri Vilko",
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    language = "English",
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    The development of a service supply chain model for a manufacturing SME. / Hemilä, Jukka; Vilko, Jyri.

    In: International Journal of Logistics Management, Vol. 26, No. 3, 2015, p. 517-542.

    Research output: Contribution to journalArticleScientificpeer-review

    TY - JOUR

    T1 - The development of a service supply chain model for a manufacturing SME

    AU - Hemilä, Jukka

    AU - Vilko, Jyri

    PY - 2015

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    N2 - Purpose - Services are increasingly growing in importance in the global economy. However, in the context ofmanufacturing industry supply chains, services are still little discussed. Therefore, the purpose of this paper is to increase the understanding of service business development for manufacturing small- and medium-sized enterprises by further developing previous conceptual frameworks for service supply chain management, based on the current scientific literature and empirical cases. Design/methodology/approach - The study is based mainly on qualitative interviews and expert group sessions set up to analyze the acquired data and test the developed model. The developed model is based on a multidisciplinary literature review, to provide a holistic perspective on the affecting factors in new business development in the service supply chain context. Findings - The implications of the study are beneficial from both the scientific and practical perspectives, which help to understand better the process and related factors in multi-actor service business development. The study contributes to the current scientific discussion of new business development in the supply chain context, proposing a new scientific framework based on the previous literature. The practical findings of the study give insights from manufacturing firms' new service developments, and from the roles and resources required in the process. Originality/value - The paper provides new knowledge with regard to new service business development in the supply chain context, by illustrating the most essential factors and the new process framework based on those. The presented framework gives a holistic picture of the process, but also enables better consideration of the most essential points by using a more precisely structured model.

    AB - Purpose - Services are increasingly growing in importance in the global economy. However, in the context ofmanufacturing industry supply chains, services are still little discussed. Therefore, the purpose of this paper is to increase the understanding of service business development for manufacturing small- and medium-sized enterprises by further developing previous conceptual frameworks for service supply chain management, based on the current scientific literature and empirical cases. Design/methodology/approach - The study is based mainly on qualitative interviews and expert group sessions set up to analyze the acquired data and test the developed model. The developed model is based on a multidisciplinary literature review, to provide a holistic perspective on the affecting factors in new business development in the service supply chain context. Findings - The implications of the study are beneficial from both the scientific and practical perspectives, which help to understand better the process and related factors in multi-actor service business development. The study contributes to the current scientific discussion of new business development in the supply chain context, proposing a new scientific framework based on the previous literature. The practical findings of the study give insights from manufacturing firms' new service developments, and from the roles and resources required in the process. Originality/value - The paper provides new knowledge with regard to new service business development in the supply chain context, by illustrating the most essential factors and the new process framework based on those. The presented framework gives a holistic picture of the process, but also enables better consideration of the most essential points by using a more precisely structured model.

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    KW - service supply chain

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