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The Net Promoter Score interrogated through a services marketing lens: Review and recommendations for service organizations

  • Hazel Lacohee
  • , Anne Souchon*
  • , Peter Dickenson
  • , Louise Krug
  • , Fabrice Saffre
    • *Corresponding author for this work
  • Loughborough University
  • British Telecommunications PLC

Research output: Contribution to journal › Article › Scientific › peer-review

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