The Process is Under Control! Understanding the Building Blocks of User Experience in Operator Work

Hanna Maria Kaarina Koskinen; Paula Savioja; Petri Mannonen; Maiju Aikala

doi:10.1145/3679318.3685394

The Process is Under Control! Understanding the Building Blocks of User Experience in Operator Work

Hanna Maria Kaarina Koskinen^*, Paula Savioja, Petri Mannonen, Maiju Aikala

^*Corresponding author for this work

BA5611 Human factors and system safety

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

Abstract

Our everyday working life is an experience rich. The multifaceted nature of operator experiences in process control activity is a critical yet underexplored domain. We aim to study the rich tapestry of emotions and experiences that operators encounter, ranging from triumphant problem-solving to the intense pressure of emergency situations. However, these experiences that provide opportunities for learning and growth, and make the work rich in content have not been fully utilized in system design so far. By examining multiple case studies within the oil refining and the paper and pulp industries, this paper seeks to illuminate the nuanced ways in which these experiences can inform and enhance system design. Our goal is to harness these insights to foster the development of advanced, sustainable process control systems that are attuned to the real-world experiences of operators. Thus, the paper contributes to laying a better basis for experience-driven design of process control systems.

Original language	English
Title of host publication	NordiCHI '24: Proceedings of the 13th Nordic Conference on Human-Computer Interaction
Publisher	Association for Computing Machinery ACM
Number of pages	12
ISBN (Electronic)	979-8-4007-0966-1
DOIs	https://doi.org/10.1145/3679318.3685394
Publication status	Published - 13 Oct 2024
MoE publication type	A4 Article in a conference publication
Event	13th Nordic Conference on Human-Computer Interaction, NordiCHI 2024 - Uppsala, Sweden Duration: 13 Oct 2024 → 16 Oct 2024

Conference

Conference	13th Nordic Conference on Human-Computer Interaction, NordiCHI 2024
Country/Territory	Sweden
City	Uppsala
Period	13/10/24 → 16/10/24

Keywords

Design
Process control work
User experience
User interfaces

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10.1145/3679318.3685394Licence: CC BY

Cite this

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title = "The Process is Under Control! Understanding the Building Blocks of User Experience in Operator Work",

abstract = "Our everyday working life is an experience rich. The multifaceted nature of operator experiences in process control activity is a critical yet underexplored domain. We aim to study the rich tapestry of emotions and experiences that operators encounter, ranging from triumphant problem-solving to the intense pressure of emergency situations. However, these experiences that provide opportunities for learning and growth, and make the work rich in content have not been fully utilized in system design so far. By examining multiple case studies within the oil refining and the paper and pulp industries, this paper seeks to illuminate the nuanced ways in which these experiences can inform and enhance system design. Our goal is to harness these insights to foster the development of advanced, sustainable process control systems that are attuned to the real-world experiences of operators. Thus, the paper contributes to laying a better basis for experience-driven design of process control systems.",

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author = "Koskinen, {Hanna Maria Kaarina} and Paula Savioja and Petri Mannonen and Maiju Aikala",

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booktitle = "NordiCHI '24: Proceedings of the 13th Nordic Conference on Human-Computer Interaction",

publisher = "Association for Computing Machinery ACM",

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note = "13th Nordic Conference on Human-Computer Interaction, NordiCHI 2024 ; Conference date: 13-10-2024 Through 16-10-2024",

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Koskinen, HMK, Savioja, P, Mannonen, P & Aikala, M 2024, The Process is Under Control! Understanding the Building Blocks of User Experience in Operator Work. in NordiCHI '24: Proceedings of the 13th Nordic Conference on Human-Computer Interaction., 58, Association for Computing Machinery ACM, 13th Nordic Conference on Human-Computer Interaction, NordiCHI 2024, Uppsala, Sweden, 13/10/24. https://doi.org/10.1145/3679318.3685394

The Process is Under Control! Understanding the Building Blocks of User Experience in Operator Work. / Koskinen, Hanna Maria Kaarina; Savioja, Paula; Mannonen, Petri et al.
NordiCHI '24: Proceedings of the 13th Nordic Conference on Human-Computer Interaction. Association for Computing Machinery ACM, 2024. 58.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

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AU - Mannonen, Petri

AU - Aikala, Maiju

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AB - Our everyday working life is an experience rich. The multifaceted nature of operator experiences in process control activity is a critical yet underexplored domain. We aim to study the rich tapestry of emotions and experiences that operators encounter, ranging from triumphant problem-solving to the intense pressure of emergency situations. However, these experiences that provide opportunities for learning and growth, and make the work rich in content have not been fully utilized in system design so far. By examining multiple case studies within the oil refining and the paper and pulp industries, this paper seeks to illuminate the nuanced ways in which these experiences can inform and enhance system design. Our goal is to harness these insights to foster the development of advanced, sustainable process control systems that are attuned to the real-world experiences of operators. Thus, the paper contributes to laying a better basis for experience-driven design of process control systems.

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The Process is Under Control! Understanding the Building Blocks of User Experience in Operator Work

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