The role of risk management in industrial service business

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsProfessional

    2 Citations (Scopus)

    Abstract

    It is widely stated that there is an ongoing transformation process towards more a service-oriented business in the networked environment. From the manufacturing company's point of view, new risks can emerge and old ones can change during the transition process. There is, however, not enough research information concerning the risks and the role of risk management relating to the circumstances of extending the service business. In this paper, some considerations about the suitability of formal risk management practices in those circumstances are made. This paper summarises some findings from four ongoing projects. The findings are analysed together with the literature viewpoints in order to outline a preliminary framework, which describes the study needs in the field of risk management in industrial service business. On the basis of the synthesis, it is concluded that the transition process itself might trigger the need for more flexible risk management process.
    Original languageEnglish
    Title of host publicationVTT Symposium on Service Science, Technology and Business
    Place of PublicationEspoo
    PublisherVTT Technical Research Centre of Finland
    Pages63-72
    ISBN (Electronic)978-951-38-6330-2
    ISBN (Print)978-951-38-6329-6
    Publication statusPublished - 2008
    MoE publication typeNot Eligible
    EventVTT Symposium on Service Science, Technology and Business - Espoo, Finland
    Duration: 19 Aug 200819 Aug 2008

    Publication series

    SeriesVTT Symposium
    Number253
    ISSN0357-9387

    Conference

    ConferenceVTT Symposium on Service Science, Technology and Business
    CountryFinland
    CityEspoo
    Period19/08/0819/08/08

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  • Cite this

    Lanne, M. (2008). The role of risk management in industrial service business. In VTT Symposium on Service Science, Technology and Business (pp. 63-72). VTT Technical Research Centre of Finland. VTT Symposium, No. 253 http://www.vtt.fi/inf/pdf/symposiums/2008/S253.pdf