Abstract
| Original language | English |
|---|---|
| Pages (from-to) | 324-335 |
| Number of pages | 12 |
| Journal | Information and Management |
| Volume | 53 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - 1 Apr 2016 |
| MoE publication type | A1 Journal article-refereed |
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The role of users and customers in digital innovation : Insights from B2B manufacturing firms. / Abrell, Thomas; Pihlajamaa, Matti; Kanto, Laura; vom Brocke, Jan; Uebernickel, Falk.
In: Information and Management, Vol. 53, No. 3, 01.04.2016, p. 324-335.Research output: Contribution to journal › Article › Scientific › peer-review
TY - JOUR
T1 - The role of users and customers in digital innovation
T2 - Insights from B2B manufacturing firms
AU - Abrell, Thomas
AU - Pihlajamaa, Matti
AU - Kanto, Laura
AU - vom Brocke, Jan
AU - Uebernickel, Falk
PY - 2016/4/1
Y1 - 2016/4/1
N2 - Diffusion of digital technologies into the manufacturing industry has created new opportunities for innovation that firms must address to remain competitive. We investigate the role of customer and user knowledge in the digital innovation processes of three global B2B manufacturing companies. We find that the B2B manufacturing industry's characteristics influence how users and customers may be leveraged. Customers making the purchasing decisions are considered for knowledge about short-term changes in market needs, while users working directly with the products provide long-term guidance for digital innovation. We identify practices for acquiring, distributing, and using customer and user knowledge for digital innovation. (C) 2016 Elsevier B.V. All rights reserved.
AB - Diffusion of digital technologies into the manufacturing industry has created new opportunities for innovation that firms must address to remain competitive. We investigate the role of customer and user knowledge in the digital innovation processes of three global B2B manufacturing companies. We find that the B2B manufacturing industry's characteristics influence how users and customers may be leveraged. Customers making the purchasing decisions are considered for knowledge about short-term changes in market needs, while users working directly with the products provide long-term guidance for digital innovation. We identify practices for acquiring, distributing, and using customer and user knowledge for digital innovation. (C) 2016 Elsevier B.V. All rights reserved.
U2 - 10.1016/j.im.2015.12.005
DO - 10.1016/j.im.2015.12.005
M3 - Article
VL - 53
SP - 324
EP - 335
JO - Information and Management
JF - Information and Management
SN - 0378-7206
IS - 3
ER -