The service theory and the markets for electronic authentication services in Finland

Jukka Salmikuukka, Jarno Salonen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    Even though the economical importance of service sector is well known fact, there is no general theoretical context of new service development (NSD). This paper presents a framework for service modelling in conceptual level. This model, based on the concept of Total Service Offering (TSO), offers practical and illustrative way for service concept design. TSO can be used in NSD and also in development of existing services. As a distinction to earlier approaches to service concept design, TSO takes into account also the networked production environment. In the first part of this paper, a general theoretical model for service production based on general service definitions is presented. This model is applied to electronic services and especially to authentication-based services. The second part of the paper examines the business possibilities related to authentication services based on certificates. Four possible scenarios for the evolution of these markets are presented.
    Original languageEnglish
    Title of host publicationThe Second International Conference on Mobile Business, m>Business 2003
    EditorsG.M. Giaglis, H. Werthner, V. Tschammer, K.A. Froeschl
    PublisherAustrian Computer Society
    Pages271-282
    ISBN (Print)3-85403-169-6
    Publication statusPublished - 2003
    MoE publication typeA4 Article in a conference publication
    Event2nd International Conference on Mobile Business, m>Business 2003 - Vienna, Austria
    Duration: 23 Jun 200324 Jun 2003
    http://www.gbv.de/dms/tib-ub-hannover/366320440.pdf (Proceedings Table of Contents)

    Conference

    Conference2nd International Conference on Mobile Business, m>Business 2003
    CountryAustria
    CityVienna
    Period23/06/0324/06/03
    Internet address

    Fingerprint Dive into the research topics of 'The service theory and the markets for electronic authentication services in Finland'. Together they form a unique fingerprint.

  • Cite this

    Salmikuukka, J., & Salonen, J. (2003). The service theory and the markets for electronic authentication services in Finland. In G. M. Giaglis, H. Werthner, V. Tschammer, & K. A. Froeschl (Eds.), The Second International Conference on Mobile Business, m>Business 2003 (pp. 271-282). Austrian Computer Society.