The value space: How firms facilitate value creation

Martti Lindman, Kyösti Pennanen, Jens Rothenstein, Barbara Scozzi, Zsuzsanna Vincze

    Research output: Contribution to journalArticleScientificpeer-review

    13 Citations (Scopus)


    Purpose: The purpose of this paper is to investigate the firm's role in the value creation process. In particular, after categorizing the activities that firms carry out to facilitate the creation of value, the "value space," an actionable framework within which different dimensions of value creation are integrated, is developed and discussed. Design/methodology/approach: The framework is built up on process theory, an in-depth review of the literature and a multiple case study carried out on 65 European firms in the furniture industry. Findings: The value space is both a practical and theoretically based framework which contributes to the development of a more holistic and "actionable" view on the role of firm in the value creation process; also it provides managers with a tool to support the analysis, management and innovation of the value creation process. Originality/value: The systematic categorization of firms' activities and their subsequent integration into a value creation framework are a missing piece in terms of understanding the value creation process carried out by firms. Also, by facilitating the analysis and innovation of the value creation process, the framework can be used to support both exploitative and explorative business process management.
    Original languageEnglish
    Pages (from-to)736-762
    JournalBusiness Process Management Journal
    Issue number4
    Publication statusPublished - 2016
    MoE publication typeA1 Journal article-refereed


    • multiple case study
    • framework
    • business process management
    • process theory
    • value creation acitivities
    • value creation process


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