Abstract
The role of users in design is changing from one of passive research subjects to one of active co-designers. Users are the best experts of their everyday life experiences, making them great potential sources of innovation. User-driven innovation requires methods by which user ideas can be captured and worked on further with designers. In this paper, we describe our experiences of three different methods to co-create cloud services. Our aim was to innovate with users how open access to telecommunication data such as user location, user profile and usage logs could be utilised in cloud services. The user-driven innovation methods included focus group, crowdsourcing in an open web lab and face-to-face interaction in an open innovation showroom. We compare these three methods and identify the best usage possibilities for each. We propose guidance on selecting user-driven innovation methods based on the available resources and targeted results.
| Original language | English |
|---|---|
| Title of host publication | Human-Computer Interaction – INTERACT 2011 |
| Publisher | Springer |
| Pages | 66-83 |
| ISBN (Electronic) | 978-3-642-23768-3 |
| ISBN (Print) | 978-3-642-23767-6 |
| DOIs | |
| Publication status | Published - 2011 |
| MoE publication type | A4 Article in a conference publication |
| Event | 13th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2011 - Lisbon, Portugal Duration: 5 Sept 2011 → 9 Sept 2011 Conference number: 13 |
Publication series
| Series | Lecture Notes in Computer Science |
|---|---|
| Volume | 6949 |
Conference
| Conference | 13th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2011 |
|---|---|
| Abbreviated title | INTERACT 2011 |
| Country/Territory | Portugal |
| City | Lisbon |
| Period | 5/09/11 → 9/09/11 |
Keywords
- User-driven innovation
- co-creation
- cloud services
- HCI research methods
- focus group
- crowdsourcing
- open web lab (Owela)
- open innovation showroom (Ihme)