Three user-driven innovation methods for co-creating cloud services

T.-J. Chang, Eija Kaasinen

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

7 Citations (Scopus)

Abstract

The role of users in design is changing from one of passive research subjects to one of active co-designers. Users are the best experts of their everyday life experiences, making them great potential sources of innovation. User-driven innovation requires methods by which user ideas can be captured and worked on further with designers. In this paper, we describe our experiences of three different methods to co-create cloud services. Our aim was to innovate with users how open access to telecommunication data such as user location, user profile and usage logs could be utilised in cloud services. The user-driven innovation methods included focus group, crowdsourcing in an open web lab and face-to-face interaction in an open innovation showroom. We compare these three methods and identify the best usage possibilities for each. We propose guidance on selecting user-driven innovation methods based on the available resources and targeted results.
Original languageEnglish
Title of host publicationHuman-Computer Interaction – INTERACT 2011
PublisherSpringer
Pages66-83
ISBN (Electronic)978-3-642-23768-3
ISBN (Print)978-3-642-23767-6
DOIs
Publication statusPublished - 2011
MoE publication typeA4 Article in a conference publication
Event13th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2011 - Lisbon, Portugal
Duration: 5 Sep 20119 Sep 2011
Conference number: 13

Publication series

NameLecture Notes in Computer Science
PublisherSpringer
Volume6949

Conference

Conference13th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2011
Abbreviated titleINTERACT 2011
CountryPortugal
CityLisbon
Period5/09/119/09/11

Fingerprint

Innovation
Telecommunication

Keywords

  • User-driven innovation
  • co-creation
  • cloud services
  • HCI research methods
  • focus group
  • crowdsourcing
  • open web lab (Owela)
  • open innovation showroom (Ihme)

Cite this

Chang, T-J., & Kaasinen, E. (2011). Three user-driven innovation methods for co-creating cloud services. In Human-Computer Interaction – INTERACT 2011 (pp. 66-83). Springer. Lecture Notes in Computer Science, Vol.. 6949 https://doi.org/10.1007/978-3-642-23768-3_6
Chang, T.-J. ; Kaasinen, Eija. / Three user-driven innovation methods for co-creating cloud services. Human-Computer Interaction – INTERACT 2011. Springer, 2011. pp. 66-83 (Lecture Notes in Computer Science, Vol. 6949).
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Chang, T-J & Kaasinen, E 2011, Three user-driven innovation methods for co-creating cloud services. in Human-Computer Interaction – INTERACT 2011. Springer, Lecture Notes in Computer Science, vol. 6949, pp. 66-83, 13th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2011, Lisbon, Portugal, 5/09/11. https://doi.org/10.1007/978-3-642-23768-3_6

Three user-driven innovation methods for co-creating cloud services. / Chang, T.-J.; Kaasinen, Eija.

Human-Computer Interaction – INTERACT 2011. Springer, 2011. p. 66-83 (Lecture Notes in Computer Science, Vol. 6949).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Chang T-J, Kaasinen E. Three user-driven innovation methods for co-creating cloud services. In Human-Computer Interaction – INTERACT 2011. Springer. 2011. p. 66-83. (Lecture Notes in Computer Science, Vol. 6949). https://doi.org/10.1007/978-3-642-23768-3_6