Towards a framework for lead user driven innovation in software intensive companies

Kaisa Koskela, Pirjo Näkki, Minna Pikkarainen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


    The paper describes a framework for lead user driven innovation process for software intensive companies. The model covers new product development from the first user driven ideas into continuous user innovation and feedback during software development. The intertwined innovation and software development model is based on lead user theory, user-centred design and agile software development approaches. Agile methods provide the basis for lightweight and iterative development with emphasis on customer involvement and continuous communication. Lead user approach helps to identify the innovative end users that should participate in the innovation process. User-centred product concept design provides the concrete methods and tools for user needs and requirements elicitation as well as user testing and feedback gathering. Online innovation tools are used throughout the process to ensure continuous and quick user feedback and new development ideas.
    Original languageEnglish
    Title of host publicationProceedings of the XX ISPIM Conference, CD-rom
    PublisherInternational Society for Professional Innovation Management ISPIM
    ISBN (Print)978-952-214-767-7
    Publication statusPublished - 2009
    MoE publication typeA4 Article in a conference publication
    EventXX ISPIM Conference: The Future of Innovation - Vienna, Austria
    Duration: 21 Jun 200924 Jun 2009


    ConferenceXX ISPIM Conference: The Future of Innovation
    Abbreviated titleISPIM 2009
    Other20th ISPIM


    • open innovation
    • innovation process
    • lead users
    • user-centred design
    • user needs
    • agile software development


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