Towards co-creation of service research projects

a method for learning in networks

Research output: Contribution to journalArticleScientificpeer-review

7 Citations (Scopus)

Abstract

Purpose
– The purpose of this paper is to report a new kind of workshop process which aims at co‐creation across disciplines in a service research network. The case concerns Technical Research Centre of Finland (VTT) and took place from January to May, 2009.

Design/methodology/approach
– Both foresight and organizational learning methods are combined in the process. During workshops, researchers and management are enabled to co‐create interdisciplinary service research proposals and a service research strategy for VTT. The workshops are designed to facilitate a dialogue between users of the research and potential collaborators (universities, funding agencies and societal actors). This initiative reflects the current global service science discourse based on a renewal of service management through service‐dominant logic and network thinking.

Findings
– Although the need for co‐creation across disciplines and together with the customer has often been stated in service research, methods enabling such a way of acting have rarely been tested and achieved. This method worked as a concrete way for managing future‐oriented networking across organizational borders as a basis for continuous learning and innovation.

Research limitations/implications
– The new approach to service science and the methods used in the VTT network are applicable in research practice.

Practical implications
– The development process presented in this paper is an embryo for a new kind of research culture that fosters learning in networks as well as the shared and transparent planning of project proposals.

Originality/value
– By creating the service science and business network and a process of learning by foresighting and evaluating our ideas on a concrete case are applied. This is believed to be the first time that methods of foresight and organizational learning have been combined. Furthermore, the process builds a research strategy both from below and above and together with customers and other collaborators thus establishing a network of co‐creation.
Original languageEnglish
Pages (from-to)128-145
Number of pages18
JournalInternational Journal of Quality and Service Sciences
Volume2
Issue number1
DOIs
Publication statusPublished - 2010
MoE publication typeA1 Journal article-refereed
Event2009 Naples Forum on Services: Service-Dominant Logic, Service Science, and NetworkTheory - Naples, Italy
Duration: 16 Jun 200919 Jun 2009

Fingerprint

Co-creation
Service science
Organizational learning
Research strategy
Foresight
Discourse
Development process
Renewal
Funding
Embryo
Innovation
Networking
Planning
Research methods
Design methodology
Learning methods
Research networks
Service business
Research center
Business networks

Cite this

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title = "Towards co-creation of service research projects: a method for learning in networks",
abstract = "Purpose– The purpose of this paper is to report a new kind of workshop process which aims at co‐creation across disciplines in a service research network. The case concerns Technical Research Centre of Finland (VTT) and took place from January to May, 2009.Design/methodology/approach– Both foresight and organizational learning methods are combined in the process. During workshops, researchers and management are enabled to co‐create interdisciplinary service research proposals and a service research strategy for VTT. The workshops are designed to facilitate a dialogue between users of the research and potential collaborators (universities, funding agencies and societal actors). This initiative reflects the current global service science discourse based on a renewal of service management through service‐dominant logic and network thinking.Findings– Although the need for co‐creation across disciplines and together with the customer has often been stated in service research, methods enabling such a way of acting have rarely been tested and achieved. This method worked as a concrete way for managing future‐oriented networking across organizational borders as a basis for continuous learning and innovation.Research limitations/implications– The new approach to service science and the methods used in the VTT network are applicable in research practice.Practical implications– The development process presented in this paper is an embryo for a new kind of research culture that fosters learning in networks as well as the shared and transparent planning of project proposals.Originality/value– By creating the service science and business network and a process of learning by foresighting and evaluating our ideas on a concrete case are applied. This is believed to be the first time that methods of foresight and organizational learning have been combined. Furthermore, the process builds a research strategy both from below and above and together with customers and other collaborators thus establishing a network of co‐creation.",
author = "Minna Halonen and Katri Kallio and E. Saari",
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Towards co-creation of service research projects : a method for learning in networks. / Halonen, Minna; Kallio, Katri; Saari, E.

In: International Journal of Quality and Service Sciences, Vol. 2, No. 1, 2010, p. 128-145.

Research output: Contribution to journalArticleScientificpeer-review

TY - JOUR

T1 - Towards co-creation of service research projects

T2 - a method for learning in networks

AU - Halonen, Minna

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AU - Saari, E.

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SN - 1756-669X

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