Towards continuous customer satisfaction and experience management: A measurement framework design case in wireless B2B industry

Petri Kettunen, Mikko Ämmälä, Tanja Sauvola, Susanna Teppola, Jari Partanen, Simo Rontti

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    1 Citation (Scopus)

    Fingerprint

    Dive into the research topics of 'Towards continuous customer satisfaction and experience management: A measurement framework design case in wireless B2B industry'. Together they form a unique fingerprint.

    Mathematics

    Engineering & Materials Science