Uncovering the user experience with critical experience interviews

Petri Mannonen, Maiju Aikala, Hanna Koskinen, Paula Savioja

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    7 Citations (Scopus)


    User experience (UX) design relies on comprehensive understanding about the experiential aspects of users and their tasks. Gathering the understanding is difficult and there is a need for cost-efficient ways to build the UX knowledge. This paper describes a study where the critical decision-making method (CDM) was adapted to user experience research and tried-out in process industry context. CDM is a retrospective interview strategy, which aims to elicit the insights of decision-making of professionals through a walkthrough of non-routine decision-making events. Our adapted version of the CDM, critical experience interview, utilizes the structure and core logic of CDM but focuses on experiential and emotional factors instead of reasoning and decision making ones. The strengths of the critical experience interview lie in the multiple viewpoints and iterative interview strategy. In the study, the critical experience interview was able to produce useful and rich descriptions of work related experiences of the interviewees.
    Original languageEnglish
    Title of host publicationProceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: the Future of Design, OzCHI '14
    PublisherAssociation for Computing Machinery ACM
    ISBN (Print)978-1-4503-0653-9
    Publication statusPublished - 2014
    MoE publication typeA4 Article in a conference publication
    Event26th Australian Computer-Human Interaction Conference "Designing Futures: the Future of Design", OzCHI 2014 - Sydney, Australia
    Duration: 2 Dec 20145 Dec 2014


    Conference26th Australian Computer-Human Interaction Conference "Designing Futures: the Future of Design", OzCHI 2014
    Abbreviated titleOzCHI 2014


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