Uncovering the user experience with critical experience interviews

Petri Mannonen, Maiju Aikala, Hanna Koskinen, Paula Savioja

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

4 Citations (Scopus)

Abstract

User experience (UX) design relies on comprehensive understanding about the experiential aspects of users and their tasks. Gathering the understanding is difficult and there is a need for cost-efficient ways to build the UX knowledge. This paper describes a study where the critical decision-making method (CDM) was adapted to user experience research and tried-out in process industry context. CDM is a retrospective interview strategy, which aims to elicit the insights of decision-making of professionals through a walkthrough of non-routine decision-making events. Our adapted version of the CDM, critical experience interview, utilizes the structure and core logic of CDM but focuses on experiential and emotional factors instead of reasoning and decision making ones. The strengths of the critical experience interview lie in the multiple viewpoints and iterative interview strategy. In the study, the critical experience interview was able to produce useful and rich descriptions of work related experiences of the interviewees.
Original languageEnglish
Title of host publicationProceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: the Future of Design, OzCHI '14
PublisherAssociation for Computing Machinery ACM
Pages452-455
ISBN (Print)978-1-4503-0653-9
DOIs
Publication statusPublished - 2014
MoE publication typeA4 Article in a conference publication
Event26th Australian Computer-Human Interaction Conference "Designing Futures: the Future of Design", OzCHI 2014 - Sydney, Australia
Duration: 2 Dec 20145 Dec 2014

Conference

Conference26th Australian Computer-Human Interaction Conference "Designing Futures: the Future of Design", OzCHI 2014
Abbreviated titleOzCHI 2014
CountryAustralia
CitySydney
Period2/12/145/12/14

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Mannonen, P., Aikala, M., Koskinen, H., & Savioja, P. (2014). Uncovering the user experience with critical experience interviews. In Proceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: the Future of Design, OzCHI '14 (pp. 452-455). Association for Computing Machinery ACM. https://doi.org/10.1145/2686612.2686684
Mannonen, Petri ; Aikala, Maiju ; Koskinen, Hanna ; Savioja, Paula. / Uncovering the user experience with critical experience interviews. Proceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: the Future of Design, OzCHI '14. Association for Computing Machinery ACM, 2014. pp. 452-455
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Mannonen, P, Aikala, M, Koskinen, H & Savioja, P 2014, Uncovering the user experience with critical experience interviews. in Proceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: the Future of Design, OzCHI '14. Association for Computing Machinery ACM, pp. 452-455, 26th Australian Computer-Human Interaction Conference "Designing Futures: the Future of Design", OzCHI 2014, Sydney, Australia, 2/12/14. https://doi.org/10.1145/2686612.2686684

Uncovering the user experience with critical experience interviews. / Mannonen, Petri; Aikala, Maiju; Koskinen, Hanna; Savioja, Paula.

Proceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: the Future of Design, OzCHI '14. Association for Computing Machinery ACM, 2014. p. 452-455.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Mannonen P, Aikala M, Koskinen H, Savioja P. Uncovering the user experience with critical experience interviews. In Proceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: the Future of Design, OzCHI '14. Association for Computing Machinery ACM. 2014. p. 452-455 https://doi.org/10.1145/2686612.2686684