Understanding maintenance work in safety-critical organisations: Managing the performance variability

Teemu Reiman

Research output: Contribution to journalArticleScientificpeer-review

23 Citations (Scopus)

Abstract

Human and organisational performance variability has been identified as a cause of many latent and active failures in maintenance. Seldom has the variability been considered as an integral and inherent part of the maintenance activity to be managed by organisational means. The article deals with the challenge of understanding maintenance work in safety-critical organisations. The aim is to review the current literature on maintenance work and illustrate the organisational research challenges of managing performance variability in maintenance. This article presents six major research challenges in managing performance variability in maintenance. The article concludes by noting that a holistic theory on maintenance work is needed to manage the variability and turn it into a positive force. Maintenance has the potential to produce positive performance variability and guard against negative instability in complex sociotechnical systems.
Original languageEnglish
Pages (from-to)339-366
JournalTheoretical Issues in Ergonomics Science
Volume12
Issue number4
DOIs
Publication statusPublished - 2011
MoE publication typeA1 Journal article-refereed

Keywords

  • Human and organisational factors
  • maintenance
  • organisation theory
  • performance variability
  • system safety

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