Understanding the factors affecting user experience and technology acceptance in the context of automated border controls

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

2 Citations (Scopus)

Abstract

The purpose of this paper is to describe the complexity of an Automated Border Control (ABC) context and the factors influencing the experience passengers and border guards have when interacting with ABC systems. Automated border control is expected to make border checks quicker and more efficient as well reducing the cost. At the same time, the purpose is to enhance the level of border security. Automated solutions have been taken into use at many border sites over the past few years and a great deal of effort has been put into the development of ABC technology. But the effects may remain poorer than expected if the usage rates are low or if the process efficiency targets are not reached. One well recognised reason for this is that the process is too cumbersome for users. Thus, it is extremely important to pay attention to the usability and user experience when designing ABC solutions and environments so as to ensure user acceptance and positive impacts on technology integration. By deep research work and gaining an understanding of the field of border control, the main factors affecting the user experience (UX) and general acceptance have been identified. Suitability of technology, operational environment and user profile are all important factors that should be carefully considered in technology development.
Original languageEnglish
Title of host publicationProceedings
Subtitle of host publicationIEEE Joint Intelligence and Security Informatics Conference, JISIC 2014
PublisherInstitute of Electrical and Electronic Engineers IEEE
Pages168-175
ISBN (Electronic)978-1-4799-6364-5
ISBN (Print)978-1-4799-6363-8
DOIs
Publication statusPublished - 2014
MoE publication typeA4 Article in a conference publication
EventIEEE Joint Intelligence and Security Informatics Conference - The Hague, Netherlands
Duration: 24 Sep 201426 Sep 2014

Conference

ConferenceIEEE Joint Intelligence and Security Informatics Conference
Abbreviated titleJISIC 2014
CountryNetherlands
CityThe Hague
Period24/09/1426/09/14

Fingerprint

Control systems
Costs

Cite this

Ylikauppila, M., Toivonen, S., Kulju, M., & Jokela, M. (2014). Understanding the factors affecting user experience and technology acceptance in the context of automated border controls. In Proceedings: IEEE Joint Intelligence and Security Informatics Conference, JISIC 2014 (pp. 168-175). Institute of Electrical and Electronic Engineers IEEE. https://doi.org/10.1109/JISIC.2014.33
Ylikauppila, Mari ; Toivonen, Sirra ; Kulju, Minna ; Jokela, M. / Understanding the factors affecting user experience and technology acceptance in the context of automated border controls. Proceedings: IEEE Joint Intelligence and Security Informatics Conference, JISIC 2014. Institute of Electrical and Electronic Engineers IEEE, 2014. pp. 168-175
@inproceedings{63eb6d40dc0e4104845e12d7c6eafec2,
title = "Understanding the factors affecting user experience and technology acceptance in the context of automated border controls",
abstract = "The purpose of this paper is to describe the complexity of an Automated Border Control (ABC) context and the factors influencing the experience passengers and border guards have when interacting with ABC systems. Automated border control is expected to make border checks quicker and more efficient as well reducing the cost. At the same time, the purpose is to enhance the level of border security. Automated solutions have been taken into use at many border sites over the past few years and a great deal of effort has been put into the development of ABC technology. But the effects may remain poorer than expected if the usage rates are low or if the process efficiency targets are not reached. One well recognised reason for this is that the process is too cumbersome for users. Thus, it is extremely important to pay attention to the usability and user experience when designing ABC solutions and environments so as to ensure user acceptance and positive impacts on technology integration. By deep research work and gaining an understanding of the field of border control, the main factors affecting the user experience (UX) and general acceptance have been identified. Suitability of technology, operational environment and user profile are all important factors that should be carefully considered in technology development.",
author = "Mari Ylikauppila and Sirra Toivonen and Minna Kulju and M Jokela",
year = "2014",
doi = "10.1109/JISIC.2014.33",
language = "English",
isbn = "978-1-4799-6363-8",
pages = "168--175",
booktitle = "Proceedings",
publisher = "Institute of Electrical and Electronic Engineers IEEE",
address = "United States",

}

Ylikauppila, M, Toivonen, S, Kulju, M & Jokela, M 2014, Understanding the factors affecting user experience and technology acceptance in the context of automated border controls. in Proceedings: IEEE Joint Intelligence and Security Informatics Conference, JISIC 2014. Institute of Electrical and Electronic Engineers IEEE, pp. 168-175, IEEE Joint Intelligence and Security Informatics Conference, The Hague, Netherlands, 24/09/14. https://doi.org/10.1109/JISIC.2014.33

Understanding the factors affecting user experience and technology acceptance in the context of automated border controls. / Ylikauppila, Mari; Toivonen, Sirra; Kulju, Minna; Jokela, M.

Proceedings: IEEE Joint Intelligence and Security Informatics Conference, JISIC 2014. Institute of Electrical and Electronic Engineers IEEE, 2014. p. 168-175.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

TY - GEN

T1 - Understanding the factors affecting user experience and technology acceptance in the context of automated border controls

AU - Ylikauppila, Mari

AU - Toivonen, Sirra

AU - Kulju, Minna

AU - Jokela, M

PY - 2014

Y1 - 2014

N2 - The purpose of this paper is to describe the complexity of an Automated Border Control (ABC) context and the factors influencing the experience passengers and border guards have when interacting with ABC systems. Automated border control is expected to make border checks quicker and more efficient as well reducing the cost. At the same time, the purpose is to enhance the level of border security. Automated solutions have been taken into use at many border sites over the past few years and a great deal of effort has been put into the development of ABC technology. But the effects may remain poorer than expected if the usage rates are low or if the process efficiency targets are not reached. One well recognised reason for this is that the process is too cumbersome for users. Thus, it is extremely important to pay attention to the usability and user experience when designing ABC solutions and environments so as to ensure user acceptance and positive impacts on technology integration. By deep research work and gaining an understanding of the field of border control, the main factors affecting the user experience (UX) and general acceptance have been identified. Suitability of technology, operational environment and user profile are all important factors that should be carefully considered in technology development.

AB - The purpose of this paper is to describe the complexity of an Automated Border Control (ABC) context and the factors influencing the experience passengers and border guards have when interacting with ABC systems. Automated border control is expected to make border checks quicker and more efficient as well reducing the cost. At the same time, the purpose is to enhance the level of border security. Automated solutions have been taken into use at many border sites over the past few years and a great deal of effort has been put into the development of ABC technology. But the effects may remain poorer than expected if the usage rates are low or if the process efficiency targets are not reached. One well recognised reason for this is that the process is too cumbersome for users. Thus, it is extremely important to pay attention to the usability and user experience when designing ABC solutions and environments so as to ensure user acceptance and positive impacts on technology integration. By deep research work and gaining an understanding of the field of border control, the main factors affecting the user experience (UX) and general acceptance have been identified. Suitability of technology, operational environment and user profile are all important factors that should be carefully considered in technology development.

U2 - 10.1109/JISIC.2014.33

DO - 10.1109/JISIC.2014.33

M3 - Conference article in proceedings

SN - 978-1-4799-6363-8

SP - 168

EP - 175

BT - Proceedings

PB - Institute of Electrical and Electronic Engineers IEEE

ER -

Ylikauppila M, Toivonen S, Kulju M, Jokela M. Understanding the factors affecting user experience and technology acceptance in the context of automated border controls. In Proceedings: IEEE Joint Intelligence and Security Informatics Conference, JISIC 2014. Institute of Electrical and Electronic Engineers IEEE. 2014. p. 168-175 https://doi.org/10.1109/JISIC.2014.33