Unified presence: Carving a niche in the unified communications market

Martin Varela

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsProfessional

Abstract

Communications are heading nowadays towards a real-time, always-online mode, which blurs the line between work time and private time. Consequently, people are reluctant to give out their presence information, since it can be misused. In addition, a plethora of different communication tools exists, such as phones (both fixed and mobile), e-mail, SMS, instant messaging (IM), and other non-standard (but still largely deployed) tools, like Skype. These tools work separately, and mostly do not support any form of integration, neither among them, nor with any business process tools. A Unified Communication Service (UCS) provides a way of integrating those different communication channels in such a way that users can improve the way they communicate with each other. In this paper, we discuss a Unified Presence Service, which deals with the presence issues in UCSs.
Original languageEnglish
Title of host publicationVTT Symposium on Service Science, Technology and Business
Place of PublicationEspoo
PublisherVTT Technical Research Centre of Finland
Pages160-168
ISBN (Electronic)978-951-38-6330-2
ISBN (Print)978-951-38-6329-6
Publication statusPublished - 2008
MoE publication typeNot Eligible
EventVTT Symposium on Service Science, Technology and Business - Espoo, Finland
Duration: 19 Aug 200819 Aug 2008

Publication series

SeriesVTT Symposium
Number253
ISSN0357-9387

Conference

ConferenceVTT Symposium on Service Science, Technology and Business
CountryFinland
CityEspoo
Period19/08/0819/08/08

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Communication
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Cite this

Varela, M. (2008). Unified presence: Carving a niche in the unified communications market. In VTT Symposium on Service Science, Technology and Business (pp. 160-168). Espoo: VTT Technical Research Centre of Finland. VTT Symposium, No. 253
Varela, Martin. / Unified presence : Carving a niche in the unified communications market. VTT Symposium on Service Science, Technology and Business. Espoo : VTT Technical Research Centre of Finland, 2008. pp. 160-168 (VTT Symposium; No. 253).
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Varela, M 2008, Unified presence: Carving a niche in the unified communications market. in VTT Symposium on Service Science, Technology and Business. VTT Technical Research Centre of Finland, Espoo, VTT Symposium, no. 253, pp. 160-168, VTT Symposium on Service Science, Technology and Business , Espoo, Finland, 19/08/08.

Unified presence : Carving a niche in the unified communications market. / Varela, Martin.

VTT Symposium on Service Science, Technology and Business. Espoo : VTT Technical Research Centre of Finland, 2008. p. 160-168 (VTT Symposium; No. 253).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsProfessional

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Varela M. Unified presence: Carving a niche in the unified communications market. In VTT Symposium on Service Science, Technology and Business. Espoo: VTT Technical Research Centre of Finland. 2008. p. 160-168. (VTT Symposium; No. 253).