TY - GEN
T1 - Unified presence
T2 - VTT Symposium on Service Science, Technology and Business
AU - Varela, Martin
PY - 2008
Y1 - 2008
N2 - Communications are heading nowadays towards a real-time,
always-online mode, which blurs the line between work
time and private time. Consequently, people are reluctant
to give out their presence information, since it can be
misused. In addition, a plethora of different
communication tools exists, such as phones (both fixed
and mobile), e-mail, SMS, instant messaging (IM), and
other non-standard (but still largely deployed) tools,
like Skype. These tools work separately, and mostly do
not support any form of integration, neither among them,
nor with any business process tools. A Unified
Communication Service (UCS) provides a way of integrating
those different communication channels in such a way that
users can improve the way they communicate with each
other. In this paper, we discuss a Unified Presence
Service, which deals with the presence issues in UCSs.
AB - Communications are heading nowadays towards a real-time,
always-online mode, which blurs the line between work
time and private time. Consequently, people are reluctant
to give out their presence information, since it can be
misused. In addition, a plethora of different
communication tools exists, such as phones (both fixed
and mobile), e-mail, SMS, instant messaging (IM), and
other non-standard (but still largely deployed) tools,
like Skype. These tools work separately, and mostly do
not support any form of integration, neither among them,
nor with any business process tools. A Unified
Communication Service (UCS) provides a way of integrating
those different communication channels in such a way that
users can improve the way they communicate with each
other. In this paper, we discuss a Unified Presence
Service, which deals with the presence issues in UCSs.
M3 - Conference article in proceedings
SN - 978-951-38-6329-6
T3 - VTT Symposium
SP - 160
EP - 168
BT - VTT Symposium on Service Science, Technology and Business
PB - VTT Technical Research Centre of Finland
CY - Espoo
Y2 - 19 August 2008 through 19 August 2008
ER -