Usability challenges in agent based services

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

2 Citations (Scopus)

Abstract

Agent technology includes many possibilities to improve the usability of network services. However, agent technology also introduces new kinds of usability challenges and even threats. There is not yet very much experience of the human factor issues in agent technologies. This paper surveys current research results and analyses where agents can improve usability and where they may cause usability threats. The results are summarised as usability design recommendations for agent-based services.

Original languageEnglish
Title of host publicationIntelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999
Subtitle of host publication6th International Conference on Intelligence and Services in Networks, IS&N’99 Barcelona, Spain, April 27–29, 1999 Proceedings
EditorsMario Campolargo, Jaime Delgado, Al Mullery, Han Zuidweg
PublisherSpringer
Pages131-142
Number of pages12
ISBN (Electronic)978-3-540-48888-0
ISBN (Print)3540658955, 978-3-540-65895-5
DOIs
Publication statusPublished - 1 Jan 1999
MoE publication typeNot Eligible
Event6th International Conference on Intelligence in Services and Networks, IS and N 1999 - Barcelona, Spain
Duration: 27 Apr 199929 Apr 1999

Publication series

SeriesLecture Notes in Computer Science
Volume1597
ISSN0302-9743

Conference

Conference6th International Conference on Intelligence in Services and Networks, IS and N 1999
CountrySpain
CityBarcelona
Period27/04/9929/04/99

Fingerprint

Usability
Agent Technology
Human engineering
Human Factors
Recommendations

Cite this

Kaasinen, E. (1999). Usability challenges in agent based services. In M. Campolargo, J. Delgado, A. Mullery, & H. Zuidweg (Eds.), Intelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999: 6th International Conference on Intelligence and Services in Networks, IS&N’99 Barcelona, Spain, April 27–29, 1999 Proceedings (pp. 131-142). Springer. Lecture Notes in Computer Science, Vol.. 1597 https://doi.org/10.1007/3-540-48888-X_14
Kaasinen, Eija. / Usability challenges in agent based services. Intelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999: 6th International Conference on Intelligence and Services in Networks, IS&N’99 Barcelona, Spain, April 27–29, 1999 Proceedings. editor / Mario Campolargo ; Jaime Delgado ; Al Mullery ; Han Zuidweg. Springer, 1999. pp. 131-142 (Lecture Notes in Computer Science, Vol. 1597).
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Kaasinen, E 1999, Usability challenges in agent based services. in M Campolargo, J Delgado, A Mullery & H Zuidweg (eds), Intelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999: 6th International Conference on Intelligence and Services in Networks, IS&N’99 Barcelona, Spain, April 27–29, 1999 Proceedings. Springer, Lecture Notes in Computer Science, vol. 1597, pp. 131-142, 6th International Conference on Intelligence in Services and Networks, IS and N 1999, Barcelona, Spain, 27/04/99. https://doi.org/10.1007/3-540-48888-X_14

Usability challenges in agent based services. / Kaasinen, Eija.

Intelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999: 6th International Conference on Intelligence and Services in Networks, IS&N’99 Barcelona, Spain, April 27–29, 1999 Proceedings. ed. / Mario Campolargo; Jaime Delgado; Al Mullery; Han Zuidweg. Springer, 1999. p. 131-142 (Lecture Notes in Computer Science, Vol. 1597).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Kaasinen E. Usability challenges in agent based services. In Campolargo M, Delgado J, Mullery A, Zuidweg H, editors, Intelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999: 6th International Conference on Intelligence and Services in Networks, IS&N’99 Barcelona, Spain, April 27–29, 1999 Proceedings. Springer. 1999. p. 131-142. (Lecture Notes in Computer Science, Vol. 1597). https://doi.org/10.1007/3-540-48888-X_14