Usability challenges in agent based services

Eija Kaasinen

doi:10.1007/3-540-48888-X_14

Usability challenges in agent based services

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

3 Citations (Scopus)

Abstract

Agent technology includes many possibilities to improve the usability of network services. However, agent technology also introduces new kinds of usability challenges and even threats. There is not yet very much experience of the human factor issues in agent technologies. This paper surveys current research results and analyses where agents can improve usability and where they may cause usability threats. The results are summarised as usability design recommendations for agent-based services.

Original language	English
Title of host publication	Intelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999
Subtitle of host publication	6th International Conference on Intelligence and Services in Networks, IS&N’99 Barcelona, Spain, April 27–29, 1999 Proceedings
Editors	Mario Campolargo, Jaime Delgado, Al Mullery, Han Zuidweg
Publisher	Springer
Pages	131-142
Number of pages	12
ISBN (Electronic)	978-3-540-48888-0
ISBN (Print)	3540658955, 978-3-540-65895-5
DOIs	https://doi.org/10.1007/3-540-48888-X_14
Publication status	Published - 1 Jan 1999
MoE publication type	Not Eligible
Event	6th International Conference on Intelligence in Services and Networks, IS and N 1999 - Barcelona, Spain Duration: 27 Apr 1999 → 29 Apr 1999

Publication series

Series	Lecture Notes in Computer Science
Volume	1597
ISSN	0302-9743

Conference

Conference	6th International Conference on Intelligence in Services and Networks, IS and N 1999
Country/Territory	Spain
City	Barcelona
Period	27/04/99 → 29/04/99

Access to Document

10.1007/3-540-48888-X_14

Cite this

Kaasinen, E. (1999). Usability challenges in agent based services. In M. Campolargo, J. Delgado, A. Mullery, & H. Zuidweg (Eds.), Intelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999: 6th International Conference on Intelligence and Services in Networks, IS&N’99 Barcelona, Spain, April 27–29, 1999 Proceedings (pp. 131-142). Springer. Lecture Notes in Computer Science Vol. 1597 https://doi.org/10.1007/3-540-48888-X_14

Kaasinen, Eija. / Usability challenges in agent based services. Intelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999: 6th International Conference on Intelligence and Services in Networks, IS&N’99 Barcelona, Spain, April 27–29, 1999 Proceedings. editor / Mario Campolargo ; Jaime Delgado ; Al Mullery ; Han Zuidweg. Springer, 1999. pp. 131-142 (Lecture Notes in Computer Science, Vol. 1597).

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Kaasinen, E 1999, Usability challenges in agent based services. in M Campolargo, J Delgado, A Mullery & H Zuidweg (eds), Intelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999: 6th International Conference on Intelligence and Services in Networks, IS&N’99 Barcelona, Spain, April 27–29, 1999 Proceedings. Springer, Lecture Notes in Computer Science, vol. 1597, pp. 131-142, 6th International Conference on Intelligence in Services and Networks, IS and N 1999, Barcelona, Spain, 27/04/99. https://doi.org/10.1007/3-540-48888-X_14

Usability challenges in agent based services. / Kaasinen, Eija.
Intelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999: 6th International Conference on Intelligence and Services in Networks, IS&N’99 Barcelona, Spain, April 27–29, 1999 Proceedings. ed. / Mario Campolargo; Jaime Delgado; Al Mullery; Han Zuidweg. Springer, 1999. p. 131-142 (Lecture Notes in Computer Science, Vol. 1597).

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

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AB - Agent technology includes many possibilities to improve the usability of network services. However, agent technology also introduces new kinds of usability challenges and even threats. There is not yet very much experience of the human factor issues in agent technologies. This paper surveys current research results and analyses where agents can improve usability and where they may cause usability threats. The results are summarised as usability design recommendations for agent-based services.

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Kaasinen E. Usability challenges in agent based services. In Campolargo M, Delgado J, Mullery A, Zuidweg H, editors, Intelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999: 6th International Conference on Intelligence and Services in Networks, IS&N’99 Barcelona, Spain, April 27–29, 1999 Proceedings. Springer. 1999. p. 131-142. (Lecture Notes in Computer Science, Vol. 1597). doi: 10.1007/3-540-48888-X_14

Usability challenges in agent based services

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