Usability challenges in agent based services

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    2 Citations (Scopus)

    Abstract

    Agent technology includes many possibilities to improve the usability of network services. However, agent technology also introduces new kinds of usability challenges and even threats. There is not yet very much experience of the human factor issues in agent technologies. This paper surveys current research results and analyses where agents can improve usability and where they may cause usability threats. The results are summarised as usability design recommendations for agent-based services.

    Original languageEnglish
    Title of host publicationIntelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999
    Subtitle of host publication6th International Conference on Intelligence and Services in Networks, IS&N’99 Barcelona, Spain, April 27–29, 1999 Proceedings
    EditorsMario Campolargo, Jaime Delgado, Al Mullery, Han Zuidweg
    PublisherSpringer
    Pages131-142
    Number of pages12
    ISBN (Electronic)978-3-540-48888-0
    ISBN (Print)3540658955, 978-3-540-65895-5
    DOIs
    Publication statusPublished - 1 Jan 1999
    MoE publication typeNot Eligible
    Event6th International Conference on Intelligence in Services and Networks, IS and N 1999 - Barcelona, Spain
    Duration: 27 Apr 199929 Apr 1999

    Publication series

    SeriesLecture Notes in Computer Science
    Volume1597
    ISSN0302-9743

    Conference

    Conference6th International Conference on Intelligence in Services and Networks, IS and N 1999
    CountrySpain
    CityBarcelona
    Period27/04/9929/04/99

    Fingerprint

    Usability
    Agent Technology
    Human engineering
    Human Factors
    Recommendations

    Cite this

    Kaasinen, E. (1999). Usability challenges in agent based services. In M. Campolargo, J. Delgado, A. Mullery, & H. Zuidweg (Eds.), Intelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999: 6th International Conference on Intelligence and Services in Networks, IS&N’99 Barcelona, Spain, April 27–29, 1999 Proceedings (pp. 131-142). Springer. Lecture Notes in Computer Science, Vol.. 1597 https://doi.org/10.1007/3-540-48888-X_14
    Kaasinen, Eija. / Usability challenges in agent based services. Intelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999: 6th International Conference on Intelligence and Services in Networks, IS&N’99 Barcelona, Spain, April 27–29, 1999 Proceedings. editor / Mario Campolargo ; Jaime Delgado ; Al Mullery ; Han Zuidweg. Springer, 1999. pp. 131-142 (Lecture Notes in Computer Science, Vol. 1597).
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    abstract = "Agent technology includes many possibilities to improve the usability of network services. However, agent technology also introduces new kinds of usability challenges and even threats. There is not yet very much experience of the human factor issues in agent technologies. This paper surveys current research results and analyses where agents can improve usability and where they may cause usability threats. The results are summarised as usability design recommendations for agent-based services.",
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    Kaasinen, E 1999, Usability challenges in agent based services. in M Campolargo, J Delgado, A Mullery & H Zuidweg (eds), Intelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999: 6th International Conference on Intelligence and Services in Networks, IS&N’99 Barcelona, Spain, April 27–29, 1999 Proceedings. Springer, Lecture Notes in Computer Science, vol. 1597, pp. 131-142, 6th International Conference on Intelligence in Services and Networks, IS and N 1999, Barcelona, Spain, 27/04/99. https://doi.org/10.1007/3-540-48888-X_14

    Usability challenges in agent based services. / Kaasinen, Eija.

    Intelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999: 6th International Conference on Intelligence and Services in Networks, IS&N’99 Barcelona, Spain, April 27–29, 1999 Proceedings. ed. / Mario Campolargo; Jaime Delgado; Al Mullery; Han Zuidweg. Springer, 1999. p. 131-142 (Lecture Notes in Computer Science, Vol. 1597).

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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    Kaasinen E. Usability challenges in agent based services. In Campolargo M, Delgado J, Mullery A, Zuidweg H, editors, Intelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999: 6th International Conference on Intelligence and Services in Networks, IS&N’99 Barcelona, Spain, April 27–29, 1999 Proceedings. Springer. 1999. p. 131-142. (Lecture Notes in Computer Science, Vol. 1597). https://doi.org/10.1007/3-540-48888-X_14