Usability challenges in agent based services

Eija Kaasinen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    3 Citations (Scopus)


    Agent technology includes many possibilities to improve the usability of network services. However, agent technology also introduces new kinds of usability challenges and even threats. There is not yet very much experience of the human factor issues in agent technologies. This paper surveys current research results and analyses where agents can improve usability and where they may cause usability threats. The results are summarised as usability design recommendations for agent-based services.

    Original languageEnglish
    Title of host publicationIntelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999
    Subtitle of host publication6th International Conference on Intelligence and Services in Networks, IS&N’99 Barcelona, Spain, April 27–29, 1999 Proceedings
    EditorsMario Campolargo, Jaime Delgado, Al Mullery, Han Zuidweg
    Number of pages12
    ISBN (Electronic)978-3-540-48888-0
    ISBN (Print)3540658955, 978-3-540-65895-5
    Publication statusPublished - 1 Jan 1999
    MoE publication typeNot Eligible
    Event6th International Conference on Intelligence in Services and Networks, IS and N 1999 - Barcelona, Spain
    Duration: 27 Apr 199929 Apr 1999

    Publication series

    SeriesLecture Notes in Computer Science


    Conference6th International Conference on Intelligence in Services and Networks, IS and N 1999


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