User Acceptance of Mobile Services

    Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

    18 Citations (Scopus)


    Personal mobile devices are increasingly being used as platforms for interactive services. User acceptance of mobile services is not just based on usability but includes also other interrelated issues. Ease of use is important, but the services should also provide clear value to the user and they should be trustworthy and easy to adopt. These user acceptance factors form the core of the Technology Acceptance Model for Mobile Services introduced in this chapter. The model has been set up based on field trials of several mobile services with altogether more than 200 test users. The model can be used as a design and evaluation framework when designing new mobile services. The book chapter is a publisher reprint of the chapter published earlier in Handbook of Research on User Interface Design and Evaluation for Mobile Technology, Volume I, Joanna Lumsden (ed.). 2008., by the same publisher.
    Original languageEnglish
    Title of host publicationMobile Computing: Concepts, Methodologies, Tools, and Applications
    PublisherIGI Global
    Number of pages23
    ISBN (Electronic)978-1-60566-055-4
    ISBN (Print)978-1-60566-054-7
    Publication statusPublished - 2008
    MoE publication typeD2 Article in professional manuals or guides or professional information systems or text book material


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