User Acceptance of Mobile Services

Eija Kaasinen (Corresponding Author)

    Research output: Contribution to journalArticleScientificpeer-review


    Personal mobile devices are increasingly being used as platforms for interactive services. Ease of use is important, but the services should also provide clear value to the user and they should be trustworthy and easy to adopt. These user acceptance factors form the core of the Technology Acceptance Model for Mobile Services introduced in this article. The model has been set up based on field trials of several mobile services with altogether more than 200 test users. This article presents the technology acceptance model and introduces two case studies of implementing the model as a design and evaluation framework in practice.
    Original languageEnglish
    Pages (from-to)79-97
    Number of pages21
    JournalInternational Journal of Mobile Human Computer Interaction
    Issue number1
    Publication statusPublished - 2009
    MoE publication typeA1 Journal article-refereed


    • case study
    • evaluation criteria
    • IT evaluation methods
    • user expectations
    • user satisfaction
    • wireless technologies


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