User Acceptance of Mobile Services

Eija Kaasinen

    Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

    7 Citations (Scopus)


    Personal mobile devices are increasingly being used as platforms for interactive services. User acceptance of mobile services is not just based on usability but includes also other interrelated issues. Ease of use is important, but the services should also provide clear value to the user and they should be trustworthy and easy to adopt. These user acceptance factors form the core of the Technology Acceptance Model for Mobile Services introduced in this chapter. The model has been set up based on field trials of several mobile services with altogether more than 200 test users. The model can be used as a design and evaluation framework when designing new mobile services.
    Original languageEnglish
    Title of host publicationHandbook of Research on User Interface Design and Evaluation for Mobile Technology. Lumsden, Joanna (ed)
    EditorsJoanna Lumsden
    Place of PublicationHershey, London
    PublisherIGI Global
    ISBN (Print)978-1-59904-871-0
    Publication statusPublished - 2008
    MoE publication typeD2 Article in professional manuals or guides or professional information systems or text book material


    Dive into the research topics of 'User Acceptance of Mobile Services'. Together they form a unique fingerprint.

    Cite this