User-based Innovation in Services

Jon Sundbo (Editor), Marja Toivonen (Editor)

Research output: Book/ReportBook (author)

45 Citations (Scopus)

Abstract

This book demonstrates pioneering work on user-based service innovation using an analytical framework. This approach involves understanding the needs of users, the service firms collaborating with them, and recognising the fact that users are innovators and, as such, services develop while in use. As well as presenting case studies, the book discusses theoretically what user-based innovation means in the context of services. Three main fields are analysed: user-based innovation in knowledge-intensive business service, user-based innovation in public services, and models and methods for structuring user-based innovation.
Original languageEnglish
Number of pages432
ISBN (Electronic)978-0-857-93196-2
DOIs
Publication statusPublished - 2011
MoE publication typeD5 Text book, professional manual or guide or a dictionary

Fingerprint

Innovation
Pioneering
Service firms
Innovators
Knowledge-intensive business services
Service innovation
Public services

Cite this

Sundbo, Jon (Editor) ; Toivonen, Marja (Editor). / User-based Innovation in Services. 2011. 432 p.
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User-based Innovation in Services. / Sundbo, Jon (Editor); Toivonen, Marja (Editor).

2011. 432 p.

Research output: Book/ReportBook (author)

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Sundbo J, (ed.), Toivonen M, (ed.). User-based Innovation in Services. 2011. 432 p. https://doi.org/10.4337/9780857931962