User-based Innovation in Services

Jon Sundbo (Editor), Marja Toivonen (Editor)

Research output: Book/ReportBook (author)Professional

62 Citations (Scopus)


This book demonstrates pioneering work on user-based service innovation using an analytical framework. This approach involves understanding the needs of users, the service firms collaborating with them, and recognising the fact that users are innovators and, as such, services develop while in use. As well as presenting case studies, the book discusses theoretically what user-based innovation means in the context of services. Three main fields are analysed: user-based innovation in knowledge-intensive business service, user-based innovation in public services, and models and methods for structuring user-based innovation.
Original languageEnglish
Number of pages432
ISBN (Electronic)978-0-857-93196-2
Publication statusPublished - 2011
MoE publication typeD5 Text book, professional manual or guide or a dictionary


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