User experience and user acceptance of an augmented reality based knowledge - sharing solution in industrial maintenance work

Susanna Aromaa; Antti Väätänen; Mika Hakkarainen; Eija Kaasinen

doi:10.1007/978-3-319-60492-3_14

User experience and user acceptance of an augmented reality based knowledge - sharing solution in industrial maintenance work

Susanna Aromaa, Antti Väätänen, Mika Hakkarainen, Eija Kaasinen

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

12 Citations (Scopus)

Abstract

In industrial service business, maintenance processes can be challenging due to their complexity and knowledge intensiveness. The goal of this study was to evaluate the user experience and user acceptance of an augmented reality (AR) based, knowledge-sharing system, in industrial maintenance. An augmented reality system was evaluated in a focus group and a field study. The results indicate that the user experience was positive and the AR system was well accepted. The participants felt that the AR system was useful for their work and it supported information and knowledge sharing. The social media features for adding and sharing one’s own comments, notes and pictures were seen as very useful. However, some concerns regarding the quality and accuracy of the information content were raised. This study provides insights into AR-based knowledge sharing in industrial maintenance; however, the results can also be utilized in other areas, such as manufacturing.

Original language	English
Title of host publication	Advances in Usability and User Experience
Subtitle of host publication	Proceedings of the AHFE 2017 International Conference on Usability and User Experience, 2017
Publisher	Springer
Pages	145-156
ISBN (Electronic)	978-3-319-60492-3
ISBN (Print)	978-3-319-60491-6
DOIs	https://doi.org/10.1007/978-3-319-60492-3_14
Publication status	Published - 2017
MoE publication type	A4 Article in a conference publication
Event	International Conference on Applied Human Factors and Ergonomics: International Conference on Human Factors, Software, and Systems Engineering - Los Angeles, United States Duration: 17 Jul 2017 → 21 Jul 2017 Conference number: 8

Publication series

Series	Advances in Intelligent Systems and Computing
Volume	607
ISSN	2194-5357

Conference

Conference	International Conference on Applied Human Factors and Ergonomics
Abbreviated title	AHFE 2017
Country/Territory	United States
City	Los Angeles
Period	17/07/17 → 21/07/17

Keywords

Augmented reality
Industrial maintenance
Knowledge sharing
User experience

Access to Document

10.1007/978-3-319-60492-3_14

Cite this

Aromaa, S., Väätänen, A., Hakkarainen, M., & Kaasinen, E. (2017). User experience and user acceptance of an augmented reality based knowledge - sharing solution in industrial maintenance work. In Advances in Usability and User Experience: Proceedings of the AHFE 2017 International Conference on Usability and User Experience, 2017 (pp. 145-156). Springer. https://doi.org/10.1007/978-3-319-60492-3_14

Aromaa, Susanna ; Väätänen, Antti ; Hakkarainen, Mika et al. / User experience and user acceptance of an augmented reality based knowledge - sharing solution in industrial maintenance work. Advances in Usability and User Experience: Proceedings of the AHFE 2017 International Conference on Usability and User Experience, 2017. Springer, 2017. pp. 145-156 (Advances in Intelligent Systems and Computing, Vol. 607).

@inproceedings{8c70262c84df4d76b045a77cc1cf0a49,

title = "User experience and user acceptance of an augmented reality based knowledge - sharing solution in industrial maintenance work",

abstract = "In industrial service business, maintenance processes can be challenging due to their complexity and knowledge intensiveness. The goal of this study was to evaluate the user experience and user acceptance of an augmented reality (AR) based, knowledge-sharing system, in industrial maintenance. An augmented reality system was evaluated in a focus group and a field study. The results indicate that the user experience was positive and the AR system was well accepted. The participants felt that the AR system was useful for their work and it supported information and knowledge sharing. The social media features for adding and sharing one{\textquoteright}s own comments, notes and pictures were seen as very useful. However, some concerns regarding the quality and accuracy of the information content were raised. This study provides insights into AR-based knowledge sharing in industrial maintenance; however, the results can also be utilized in other areas, such as manufacturing.",

keywords = "Augmented reality, Industrial maintenance, Knowledge sharing, User experience",

author = "Susanna Aromaa and Antti V{\"a}{\"a}t{\"a}nen and Mika Hakkarainen and Eija Kaasinen",

note = "Funding Information: This study was funded by Tekes – the Finnish Funding Agency for Innovation – and was carried out as part of the S-STEP research project, under DIMECC (Digital, Internet, Materials & Engineering Co-Creation ecosystem). The authors are grateful to all of the researchers and company representatives who contributed to and supported the work presented in this publication. Publisher Copyright: {\textcopyright} Springer International Publishing AG 2018.; International Conference on Applied Human Factors and Ergonomics : International Conference on Human Factors, Software, and Systems Engineering, AHFE 2017 ; Conference date: 17-07-2017 Through 21-07-2017",

year = "2017",

doi = "10.1007/978-3-319-60492-3_14",

language = "English",

isbn = "978-3-319-60491-6",

series = "Advances in Intelligent Systems and Computing",

publisher = "Springer",

pages = "145--156",

booktitle = "Advances in Usability and User Experience",

address = "Germany",

}

Aromaa, S , Väätänen, A , Hakkarainen, M & Kaasinen, E 2017, User experience and user acceptance of an augmented reality based knowledge - sharing solution in industrial maintenance work. in Advances in Usability and User Experience: Proceedings of the AHFE 2017 International Conference on Usability and User Experience, 2017. Springer, Advances in Intelligent Systems and Computing, vol. 607, pp. 145-156, International Conference on Applied Human Factors and Ergonomics, Los Angeles, California, United States, 17/07/17. https://doi.org/10.1007/978-3-319-60492-3_14

User experience and user acceptance of an augmented reality based knowledge - sharing solution in industrial maintenance work. / Aromaa, Susanna ; Väätänen, Antti ; Hakkarainen, Mika et al.
Advances in Usability and User Experience: Proceedings of the AHFE 2017 International Conference on Usability and User Experience, 2017. Springer, 2017. p. 145-156 (Advances in Intelligent Systems and Computing, Vol. 607).

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

TY - GEN

T1 - User experience and user acceptance of an augmented reality based knowledge - sharing solution in industrial maintenance work

AU - Aromaa, Susanna

AU - Väätänen, Antti

AU - Hakkarainen, Mika

AU - Kaasinen, Eija

N1 - Conference code: 8

PY - 2017

Y1 - 2017

N2 - In industrial service business, maintenance processes can be challenging due to their complexity and knowledge intensiveness. The goal of this study was to evaluate the user experience and user acceptance of an augmented reality (AR) based, knowledge-sharing system, in industrial maintenance. An augmented reality system was evaluated in a focus group and a field study. The results indicate that the user experience was positive and the AR system was well accepted. The participants felt that the AR system was useful for their work and it supported information and knowledge sharing. The social media features for adding and sharing one’s own comments, notes and pictures were seen as very useful. However, some concerns regarding the quality and accuracy of the information content were raised. This study provides insights into AR-based knowledge sharing in industrial maintenance; however, the results can also be utilized in other areas, such as manufacturing.

AB - In industrial service business, maintenance processes can be challenging due to their complexity and knowledge intensiveness. The goal of this study was to evaluate the user experience and user acceptance of an augmented reality (AR) based, knowledge-sharing system, in industrial maintenance. An augmented reality system was evaluated in a focus group and a field study. The results indicate that the user experience was positive and the AR system was well accepted. The participants felt that the AR system was useful for their work and it supported information and knowledge sharing. The social media features for adding and sharing one’s own comments, notes and pictures were seen as very useful. However, some concerns regarding the quality and accuracy of the information content were raised. This study provides insights into AR-based knowledge sharing in industrial maintenance; however, the results can also be utilized in other areas, such as manufacturing.

KW - Augmented reality

KW - Industrial maintenance

KW - Knowledge sharing

KW - User experience

UR - http://www.scopus.com/inward/record.url?scp=85022347775&partnerID=8YFLogxK

U2 - 10.1007/978-3-319-60492-3_14

DO - 10.1007/978-3-319-60492-3_14

M3 - Conference article in proceedings

AN - SCOPUS:85022347775

SN - 978-3-319-60491-6

T3 - Advances in Intelligent Systems and Computing

SP - 145

EP - 156

BT - Advances in Usability and User Experience

PB - Springer

T2 - International Conference on Applied Human Factors and Ergonomics

Y2 - 17 July 2017 through 21 July 2017

ER -

Aromaa S , Väätänen A , Hakkarainen M, Kaasinen E. User experience and user acceptance of an augmented reality based knowledge - sharing solution in industrial maintenance work. In Advances in Usability and User Experience: Proceedings of the AHFE 2017 International Conference on Usability and User Experience, 2017. Springer. 2017. p. 145-156. (Advances in Intelligent Systems and Computing, Vol. 607). doi: 10.1007/978-3-319-60492-3_14

User experience and user acceptance of an augmented reality based knowledge - sharing solution in industrial maintenance work

Abstract

Publication series

Conference

Keywords

Access to Document

Other files and links

Fingerprint

Cite this