User experience and user acceptance of an augmented reality based knowledge - sharing solution in industrial maintenance work

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

3 Citations (Scopus)

Abstract

In industrial service business, maintenance processes can be challenging due to their complexity and knowledge intensiveness. The goal of this study was to evaluate the user experience and user acceptance of an augmented reality (AR) based, knowledge-sharing system, in industrial maintenance. An augmented reality system was evaluated in a focus group and a field study. The results indicate that the user experience was positive and the AR system was well accepted. The participants felt that the AR system was useful for their work and it supported information and knowledge sharing. The social media features for adding and sharing one’s own comments, notes and pictures were seen as very useful. However, some concerns regarding the quality and accuracy of the information content were raised. This study provides insights into AR-based knowledge sharing in industrial maintenance; however, the results can also be utilized in other areas, such as manufacturing.

Original languageEnglish
Title of host publicationAdvances in Usability and User Experience
Subtitle of host publicationProceedings of the AHFE 2017 International Conference on Usability and User Experience, 2017
PublisherSpringer
Pages145-156
Number of pages12
ISBN (Electronic)978-3-319-60492-3
ISBN (Print)978-3-319-60491-6
DOIs
Publication statusPublished - 2017
MoE publication typeA4 Article in a conference publication
EventInternational Conference on Applied Human Factors and Ergonomics: International Conference on Human Factors, Software, and Systems Engineering - Los Angeles, United States
Duration: 17 Jul 201721 Jul 2017
Conference number: 8

Publication series

SeriesAdvances in Intelligent Systems and Computing
Volume607
ISSN2194-5357

Conference

ConferenceInternational Conference on Applied Human Factors and Ergonomics
Abbreviated titleAHFE 2017
CountryUnited States
CityLos Angeles
Period17/07/1721/07/17

Fingerprint

Augmented reality
Industry

Keywords

  • Augmented reality
  • Industrial maintenance
  • Knowledge sharing
  • User experience

Cite this

Aromaa, S., Väätänen, A., Hakkarainen, M., & Kaasinen, E. (2017). User experience and user acceptance of an augmented reality based knowledge - sharing solution in industrial maintenance work. In Advances in Usability and User Experience: Proceedings of the AHFE 2017 International Conference on Usability and User Experience, 2017 (pp. 145-156). Springer. Advances in Intelligent Systems and Computing, Vol.. 607 https://doi.org/10.1007/978-3-319-60492-3_14
Aromaa, Susanna ; Väätänen, Antti ; Hakkarainen, Mika ; Kaasinen, Eija. / User experience and user acceptance of an augmented reality based knowledge - sharing solution in industrial maintenance work. Advances in Usability and User Experience: Proceedings of the AHFE 2017 International Conference on Usability and User Experience, 2017. Springer, 2017. pp. 145-156 (Advances in Intelligent Systems and Computing, Vol. 607).
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Aromaa, S, Väätänen, A, Hakkarainen, M & Kaasinen, E 2017, User experience and user acceptance of an augmented reality based knowledge - sharing solution in industrial maintenance work. in Advances in Usability and User Experience: Proceedings of the AHFE 2017 International Conference on Usability and User Experience, 2017. Springer, Advances in Intelligent Systems and Computing, vol. 607, pp. 145-156, International Conference on Applied Human Factors and Ergonomics, Los Angeles, United States, 17/07/17. https://doi.org/10.1007/978-3-319-60492-3_14

User experience and user acceptance of an augmented reality based knowledge - sharing solution in industrial maintenance work. / Aromaa, Susanna; Väätänen, Antti; Hakkarainen, Mika; Kaasinen, Eija.

Advances in Usability and User Experience: Proceedings of the AHFE 2017 International Conference on Usability and User Experience, 2017. Springer, 2017. p. 145-156 (Advances in Intelligent Systems and Computing, Vol. 607).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Aromaa S, Väätänen A, Hakkarainen M, Kaasinen E. User experience and user acceptance of an augmented reality based knowledge - sharing solution in industrial maintenance work. In Advances in Usability and User Experience: Proceedings of the AHFE 2017 International Conference on Usability and User Experience, 2017. Springer. 2017. p. 145-156. (Advances in Intelligent Systems and Computing, Vol. 607). https://doi.org/10.1007/978-3-319-60492-3_14