User experience and user acceptance of an augmented reality based knowledge - sharing solution in industrial maintenance work

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    4 Citations (Scopus)

    Abstract

    In industrial service business, maintenance processes can be challenging due to their complexity and knowledge intensiveness. The goal of this study was to evaluate the user experience and user acceptance of an augmented reality (AR) based, knowledge-sharing system, in industrial maintenance. An augmented reality system was evaluated in a focus group and a field study. The results indicate that the user experience was positive and the AR system was well accepted. The participants felt that the AR system was useful for their work and it supported information and knowledge sharing. The social media features for adding and sharing one’s own comments, notes and pictures were seen as very useful. However, some concerns regarding the quality and accuracy of the information content were raised. This study provides insights into AR-based knowledge sharing in industrial maintenance; however, the results can also be utilized in other areas, such as manufacturing.

    Original languageEnglish
    Title of host publicationAdvances in Usability and User Experience
    Subtitle of host publicationProceedings of the AHFE 2017 International Conference on Usability and User Experience, 2017
    PublisherSpringer
    Pages145-156
    Number of pages12
    ISBN (Electronic)978-3-319-60492-3
    ISBN (Print)978-3-319-60491-6
    DOIs
    Publication statusPublished - 2017
    MoE publication typeA4 Article in a conference publication
    EventInternational Conference on Applied Human Factors and Ergonomics: International Conference on Human Factors, Software, and Systems Engineering - Los Angeles, United States
    Duration: 17 Jul 201721 Jul 2017
    Conference number: 8

    Publication series

    SeriesAdvances in Intelligent Systems and Computing
    Volume607
    ISSN2194-5357

    Conference

    ConferenceInternational Conference on Applied Human Factors and Ergonomics
    Abbreviated titleAHFE 2017
    CountryUnited States
    CityLos Angeles
    Period17/07/1721/07/17

    Keywords

    • Augmented reality
    • Industrial maintenance
    • Knowledge sharing
    • User experience

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