User experience design goes agile in lean transformation: A case study

Minna Isomursu, Andrey Sirotkin, P. Voltti, M. Halonen

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

22 Citations (Scopus)


This paper describes the results of a single-case case study, exploring the role of user experience (UX) work in agile software development. The case study company is a large multinational telecommunication company undergoing a lean transformation process. In this case, lean transformation includes the adoption of agile software development practices. Transformation to agile practices had taken place one year prior to the analysis. The analysis is based on documentation analysis and semi-structured interviews of seven software development professionals. The results show that there were difficulties integrating UX design and software engineering work in an agile and iterative manner. The transition process succeeded in shifting UX and related documentation to a central planning role. The roles of the UX designers in the teams were still under re-definition. There was also a clear need to establish new ways of collaboration between UX professionals and software designers
Original languageEnglish
Title of host publicationProceedings of the Agile Conference 2012
PublisherIEEE Institute of Electrical and Electronic Engineers
ISBN (Electronic)978-0-7695-4804-3
ISBN (Print)978-1-4673-2622-3
Publication statusPublished - 2012
MoE publication typeA4 Article in a conference publication
EventAgile Conference, Agile 2012 - Dallas, TX, United States
Duration: 13 Aug 201217 Aug 2012


ConferenceAgile Conference, Agile 2012
Abbreviated titleAgile 2012
Country/TerritoryUnited States
CityDallas, TX


  • Agile
  • lean transformation
  • user experience design


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