User Experience Goals for Cognitive Systems in Smart Business Buildings

Eija Kaasinen (Corresponding author), Susanna Aromaa, Maarit Halttunen, Susanne Jacobson, Inka Lappalainen, Marja Liinasuo, Maaria Nuutinen, Reetta Turtiainen

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


Tenant experience in a smart business building is shaped both by the technical solutions available in the building and by human stakeholders at different touch points in the building context. We have been applying design-thinking approach to study what kinds of experiences should smart business buildings provide to the users, especially to the tenants of the building. We conclude our findings as user experience vision and nine user experience goals for the tenants of smart business buildings. Furthermore, we analyse how the current stakeholders of the building contribute to each targeted experience, and suggest how cognitive systems could enhance those experiences.
Original languageEnglish
Title of host publication Intelligent Human Systems Integration 2021, IHSI 2021
EditorsDario Russo, Tareq Ahram, Waldemar Karwowski, Giuseppe Di Bucchianico, Redha Taiar
Place of PublicationCham
Number of pages7
ISBN (Electronic)978-3-030-68017-6
ISBN (Print)978-3-030-68016-9
Publication statusPublished - 23 Feb 2021
MoE publication typeA4 Article in a conference publication
Event4th International Conference on Intelligent Human Systems Integration : Integrating People and Intelligent Systems, IHSI 2021 - Virtual Conference, Palermo, Italy
Duration: 22 Feb 202124 Feb 2021

Publication series

SeriesAdvances in Intelligent Systems and Computing


Conference4th International Conference on Intelligent Human Systems Integration


  • Smart building
  • User experience
  • Ecosystem


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