User Experience Goals for Cognitive Systems in Smart Business Buildings

Eija Kaasinen*, Susanna Aromaa, Maarit Halttunen, Susanne Jacobson, Inka Lappalainen, Marja Liinasuo, Maaria Nuutinen, Reetta Turtiainen

*Corresponding author for this work

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    Tenant experience in a smart business building is shaped both by the technical solutions available in the building and by human stakeholders at different touch points in the building context. We have been applying design-thinking approach to study what kinds of experiences should smart business buildings provide to the users, especially to the tenants of the building. We conclude our findings as user experience vision and nine user experience goals for the tenants of smart business buildings. Furthermore, we analyse how the current stakeholders of the building contribute to each targeted experience, and suggest how cognitive systems could enhance those experiences.
    Original languageEnglish
    Title of host publication Intelligent Human Systems Integration 2021, IHSI 2021
    EditorsDario Russo, Tareq Ahram, Waldemar Karwowski, Giuseppe Di Bucchianico, Redha Taiar
    Place of PublicationCham
    PublisherSpringer
    Pages440-446
    ISBN (Electronic)978-3-030-68017-6
    ISBN (Print)978-3-030-68016-9
    DOIs
    Publication statusPublished - 23 Feb 2021
    MoE publication typeA4 Article in a conference publication
    Event4th International Conference on Intelligent Human Systems Integration : Integrating People and Intelligent Systems, IHSI 2021 - Virtual Conference, Palermo, Italy
    Duration: 22 Feb 202124 Feb 2021

    Publication series

    SeriesAdvances in Intelligent Systems and Computing
    Volume1322
    ISSN2194-5357

    Conference

    Conference4th International Conference on Intelligent Human Systems Integration
    Country/TerritoryItaly
    CityPalermo
    Period22/02/2124/02/21

    Keywords

    • Smart building
    • User experience
    • Ecosystem

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