User experience of a social media based knowledge sharing system in industry work

Susanna Aromaa, Maria Tsourma, Stylianos Zikos, Eija Kaasinen, Mariia Kreposna, Anastasios Drosou, Dimitrios Tzovaras

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

With increasing automation, the work in manufacturing industry is getting knowledge intensive: workers need to solve complex problems to keep systems running. The knowledge needed in these situations often cannot be found in ready-made manuals but it is tacit knowledge possessed by co-workers. This paper presents a user study of a knowledge sharing platform. The platform integrates production information and social media features, thus connecting discussions to specific machine states or error situations. The platform was evaluated with factory workers in a workshop. The results show that integration of production information and social media features such as messaging is valuable, as it proactively provides practical solutions to the problem at hand. The results also show that the use of social media features in industrial environment requires changes in organizational policies, processes and culture. The findings of this study can be considered when developing social media applications for industrial use.

Original languageEnglish
Title of host publicationHuman Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019
EditorsTareq Ahram, Redha Taiar, Serge Colson, Arnaud Choplin
PublisherSpringer
Pages117-123
Number of pages7
ISBN (Electronic)978-3-030-25629-6
ISBN (Print)978-3-030-25628-9
DOIs
Publication statusPublished - 2020
MoE publication typeA4 Article in a conference publication
Event1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 - Nice, France
Duration: 22 Aug 201924 Aug 2019

Conference

Conference1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019
CountryFrance
CityNice
Period22/08/1924/08/19

Fingerprint

Production platforms
Industrial plants
Automation
Industry

Keywords

  • Gamification
  • Industry work
  • Knowledge sharing
  • Production
  • Social media
  • User evaluation

Cite this

Aromaa, S., Tsourma, M., Zikos, S., Kaasinen, E., Kreposna, M., Drosou, A., & Tzovaras, D. (2020). User experience of a social media based knowledge sharing system in industry work. In T. Ahram, R. Taiar, S. Colson, & A. Choplin (Eds.), Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 (pp. 117-123). Springer. Advances in Intelligent Systems and Computing, Vol.. 1018 https://doi.org/10.1007/978-3-030-25629-6_19
Aromaa, Susanna ; Tsourma, Maria ; Zikos, Stylianos ; Kaasinen, Eija ; Kreposna, Mariia ; Drosou, Anastasios ; Tzovaras, Dimitrios. / User experience of a social media based knowledge sharing system in industry work. Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. editor / Tareq Ahram ; Redha Taiar ; Serge Colson ; Arnaud Choplin. Springer, 2020. pp. 117-123 (Advances in Intelligent Systems and Computing, Vol. 1018).
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title = "User experience of a social media based knowledge sharing system in industry work",
abstract = "With increasing automation, the work in manufacturing industry is getting knowledge intensive: workers need to solve complex problems to keep systems running. The knowledge needed in these situations often cannot be found in ready-made manuals but it is tacit knowledge possessed by co-workers. This paper presents a user study of a knowledge sharing platform. The platform integrates production information and social media features, thus connecting discussions to specific machine states or error situations. The platform was evaluated with factory workers in a workshop. The results show that integration of production information and social media features such as messaging is valuable, as it proactively provides practical solutions to the problem at hand. The results also show that the use of social media features in industrial environment requires changes in organizational policies, processes and culture. The findings of this study can be considered when developing social media applications for industrial use.",
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Aromaa, S, Tsourma, M, Zikos, S, Kaasinen, E, Kreposna, M, Drosou, A & Tzovaras, D 2020, User experience of a social media based knowledge sharing system in industry work. in T Ahram, R Taiar, S Colson & A Choplin (eds), Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. Springer, Advances in Intelligent Systems and Computing, vol. 1018, pp. 117-123, 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019, Nice, France, 22/08/19. https://doi.org/10.1007/978-3-030-25629-6_19

User experience of a social media based knowledge sharing system in industry work. / Aromaa, Susanna; Tsourma, Maria; Zikos, Stylianos; Kaasinen, Eija; Kreposna, Mariia; Drosou, Anastasios; Tzovaras, Dimitrios.

Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. ed. / Tareq Ahram; Redha Taiar; Serge Colson; Arnaud Choplin. Springer, 2020. p. 117-123 (Advances in Intelligent Systems and Computing, Vol. 1018).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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T1 - User experience of a social media based knowledge sharing system in industry work

AU - Aromaa, Susanna

AU - Tsourma, Maria

AU - Zikos, Stylianos

AU - Kaasinen, Eija

AU - Kreposna, Mariia

AU - Drosou, Anastasios

AU - Tzovaras, Dimitrios

PY - 2020

Y1 - 2020

N2 - With increasing automation, the work in manufacturing industry is getting knowledge intensive: workers need to solve complex problems to keep systems running. The knowledge needed in these situations often cannot be found in ready-made manuals but it is tacit knowledge possessed by co-workers. This paper presents a user study of a knowledge sharing platform. The platform integrates production information and social media features, thus connecting discussions to specific machine states or error situations. The platform was evaluated with factory workers in a workshop. The results show that integration of production information and social media features such as messaging is valuable, as it proactively provides practical solutions to the problem at hand. The results also show that the use of social media features in industrial environment requires changes in organizational policies, processes and culture. The findings of this study can be considered when developing social media applications for industrial use.

AB - With increasing automation, the work in manufacturing industry is getting knowledge intensive: workers need to solve complex problems to keep systems running. The knowledge needed in these situations often cannot be found in ready-made manuals but it is tacit knowledge possessed by co-workers. This paper presents a user study of a knowledge sharing platform. The platform integrates production information and social media features, thus connecting discussions to specific machine states or error situations. The platform was evaluated with factory workers in a workshop. The results show that integration of production information and social media features such as messaging is valuable, as it proactively provides practical solutions to the problem at hand. The results also show that the use of social media features in industrial environment requires changes in organizational policies, processes and culture. The findings of this study can be considered when developing social media applications for industrial use.

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BT - Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019

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PB - Springer

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Aromaa S, Tsourma M, Zikos S, Kaasinen E, Kreposna M, Drosou A et al. User experience of a social media based knowledge sharing system in industry work. In Ahram T, Taiar R, Colson S, Choplin A, editors, Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. Springer. 2020. p. 117-123. (Advances in Intelligent Systems and Computing, Vol. 1018). https://doi.org/10.1007/978-3-030-25629-6_19