User experience of a social media based knowledge sharing system in industry work

Susanna Aromaa, Maria Tsourma, Stylianos Zikos, Eija Kaasinen, Mariia Kreposna, Anastasios Drosou, Dimitrios Tzovaras

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    1 Citation (Scopus)

    Abstract

    With increasing automation, the work in manufacturing industry is getting knowledge intensive: workers need to solve complex problems to keep systems running. The knowledge needed in these situations often cannot be found in ready-made manuals but it is tacit knowledge possessed by co-workers. This paper presents a user study of a knowledge sharing platform. The platform integrates production information and social media features, thus connecting discussions to specific machine states or error situations. The platform was evaluated with factory workers in a workshop. The results show that integration of production information and social media features such as messaging is valuable, as it proactively provides practical solutions to the problem at hand. The results also show that the use of social media features in industrial environment requires changes in organizational policies, processes and culture. The findings of this study can be considered when developing social media applications for industrial use.

    Original languageEnglish
    Title of host publicationHuman Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019
    EditorsTareq Ahram, Redha Taiar, Serge Colson, Arnaud Choplin
    PublisherSpringer
    Pages117-123
    Number of pages7
    ISBN (Electronic)978-3-030-25629-6
    ISBN (Print)978-3-030-25628-9
    DOIs
    Publication statusPublished - 2020
    MoE publication typeA4 Article in a conference publication
    Event1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 - Nice, France
    Duration: 22 Aug 201924 Aug 2019

    Publication series

    SeriesAdvances in Intelligent Systems and Computing
    Volume1018
    ISSN2194-5357

    Conference

    Conference1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019
    CountryFrance
    CityNice
    Period22/08/1924/08/19

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    Keywords

    • Gamification
    • Industry work
    • Knowledge sharing
    • Production
    • Social media
    • User evaluation

    Cite this

    Aromaa, S., Tsourma, M., Zikos, S., Kaasinen, E., Kreposna, M., Drosou, A., & Tzovaras, D. (2020). User experience of a social media based knowledge sharing system in industry work. In T. Ahram, R. Taiar, S. Colson, & A. Choplin (Eds.), Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 (pp. 117-123). Springer. Advances in Intelligent Systems and Computing, Vol.. 1018 https://doi.org/10.1007/978-3-030-25629-6_19