User experience of a social media based knowledge sharing system in industry work

Susanna Aromaa, Maria Tsourma, Stylianos Zikos, Eija Kaasinen, Mariia Kreposna, Anastasios Drosou, Dimitrios Tzovaras

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    With increasing automation, the work in manufacturing industry is getting knowledge intensive: workers need to solve complex problems to keep systems running. The knowledge needed in these situations often cannot be found in ready-made manuals but it is tacit knowledge possessed by co-workers. This paper presents a user study of a knowledge sharing platform. The platform integrates production information and social media features, thus connecting discussions to specific machine states or error situations. The platform was evaluated with factory workers in a workshop. The results show that integration of production information and social media features such as messaging is valuable, as it proactively provides practical solutions to the problem at hand. The results also show that the use of social media features in industrial environment requires changes in organizational policies, processes and culture. The findings of this study can be considered when developing social media applications for industrial use.

    Original languageEnglish
    Title of host publicationHuman Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019
    EditorsTareq Ahram, Redha Taiar, Serge Colson, Arnaud Choplin
    PublisherSpringer
    Pages117-123
    Number of pages7
    ISBN (Electronic)978-3-030-25629-6
    ISBN (Print)978-3-030-25628-9
    DOIs
    Publication statusPublished - 2020
    MoE publication typeA4 Article in a conference publication
    Event1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 - Nice, France
    Duration: 22 Aug 201924 Aug 2019

    Publication series

    SeriesAdvances in Intelligent Systems and Computing
    Volume1018
    ISSN2194-5357

    Conference

    Conference1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019
    CountryFrance
    CityNice
    Period22/08/1924/08/19

    Fingerprint

    Production platforms
    Industrial plants
    Automation
    Industry

    Keywords

    • Gamification
    • Industry work
    • Knowledge sharing
    • Production
    • Social media
    • User evaluation

    Cite this

    Aromaa, S., Tsourma, M., Zikos, S., Kaasinen, E., Kreposna, M., Drosou, A., & Tzovaras, D. (2020). User experience of a social media based knowledge sharing system in industry work. In T. Ahram, R. Taiar, S. Colson, & A. Choplin (Eds.), Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 (pp. 117-123). Springer. Advances in Intelligent Systems and Computing, Vol.. 1018 https://doi.org/10.1007/978-3-030-25629-6_19
    Aromaa, Susanna ; Tsourma, Maria ; Zikos, Stylianos ; Kaasinen, Eija ; Kreposna, Mariia ; Drosou, Anastasios ; Tzovaras, Dimitrios. / User experience of a social media based knowledge sharing system in industry work. Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. editor / Tareq Ahram ; Redha Taiar ; Serge Colson ; Arnaud Choplin. Springer, 2020. pp. 117-123 (Advances in Intelligent Systems and Computing, Vol. 1018).
    @inproceedings{3ea014369e8441f49cd7c8b477fcba9e,
    title = "User experience of a social media based knowledge sharing system in industry work",
    abstract = "With increasing automation, the work in manufacturing industry is getting knowledge intensive: workers need to solve complex problems to keep systems running. The knowledge needed in these situations often cannot be found in ready-made manuals but it is tacit knowledge possessed by co-workers. This paper presents a user study of a knowledge sharing platform. The platform integrates production information and social media features, thus connecting discussions to specific machine states or error situations. The platform was evaluated with factory workers in a workshop. The results show that integration of production information and social media features such as messaging is valuable, as it proactively provides practical solutions to the problem at hand. The results also show that the use of social media features in industrial environment requires changes in organizational policies, processes and culture. The findings of this study can be considered when developing social media applications for industrial use.",
    keywords = "Gamification, Industry work, Knowledge sharing, Production, Social media, User evaluation",
    author = "Susanna Aromaa and Maria Tsourma and Stylianos Zikos and Eija Kaasinen and Mariia Kreposna and Anastasios Drosou and Dimitrios Tzovaras",
    year = "2020",
    doi = "10.1007/978-3-030-25629-6_19",
    language = "English",
    isbn = "978-3-030-25628-9",
    series = "Advances in Intelligent Systems and Computing",
    publisher = "Springer",
    pages = "117--123",
    editor = "Tareq Ahram and Redha Taiar and Serge Colson and Arnaud Choplin",
    booktitle = "Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019",
    address = "Germany",

    }

    Aromaa, S, Tsourma, M, Zikos, S, Kaasinen, E, Kreposna, M, Drosou, A & Tzovaras, D 2020, User experience of a social media based knowledge sharing system in industry work. in T Ahram, R Taiar, S Colson & A Choplin (eds), Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. Springer, Advances in Intelligent Systems and Computing, vol. 1018, pp. 117-123, 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019, Nice, France, 22/08/19. https://doi.org/10.1007/978-3-030-25629-6_19

    User experience of a social media based knowledge sharing system in industry work. / Aromaa, Susanna; Tsourma, Maria; Zikos, Stylianos; Kaasinen, Eija; Kreposna, Mariia; Drosou, Anastasios; Tzovaras, Dimitrios.

    Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. ed. / Tareq Ahram; Redha Taiar; Serge Colson; Arnaud Choplin. Springer, 2020. p. 117-123 (Advances in Intelligent Systems and Computing, Vol. 1018).

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    TY - GEN

    T1 - User experience of a social media based knowledge sharing system in industry work

    AU - Aromaa, Susanna

    AU - Tsourma, Maria

    AU - Zikos, Stylianos

    AU - Kaasinen, Eija

    AU - Kreposna, Mariia

    AU - Drosou, Anastasios

    AU - Tzovaras, Dimitrios

    PY - 2020

    Y1 - 2020

    N2 - With increasing automation, the work in manufacturing industry is getting knowledge intensive: workers need to solve complex problems to keep systems running. The knowledge needed in these situations often cannot be found in ready-made manuals but it is tacit knowledge possessed by co-workers. This paper presents a user study of a knowledge sharing platform. The platform integrates production information and social media features, thus connecting discussions to specific machine states or error situations. The platform was evaluated with factory workers in a workshop. The results show that integration of production information and social media features such as messaging is valuable, as it proactively provides practical solutions to the problem at hand. The results also show that the use of social media features in industrial environment requires changes in organizational policies, processes and culture. The findings of this study can be considered when developing social media applications for industrial use.

    AB - With increasing automation, the work in manufacturing industry is getting knowledge intensive: workers need to solve complex problems to keep systems running. The knowledge needed in these situations often cannot be found in ready-made manuals but it is tacit knowledge possessed by co-workers. This paper presents a user study of a knowledge sharing platform. The platform integrates production information and social media features, thus connecting discussions to specific machine states or error situations. The platform was evaluated with factory workers in a workshop. The results show that integration of production information and social media features such as messaging is valuable, as it proactively provides practical solutions to the problem at hand. The results also show that the use of social media features in industrial environment requires changes in organizational policies, processes and culture. The findings of this study can be considered when developing social media applications for industrial use.

    KW - Gamification

    KW - Industry work

    KW - Knowledge sharing

    KW - Production

    KW - Social media

    KW - User evaluation

    UR - http://www.scopus.com/inward/record.url?scp=85069992276&partnerID=8YFLogxK

    U2 - 10.1007/978-3-030-25629-6_19

    DO - 10.1007/978-3-030-25629-6_19

    M3 - Conference article in proceedings

    AN - SCOPUS:85069992276

    SN - 978-3-030-25628-9

    T3 - Advances in Intelligent Systems and Computing

    SP - 117

    EP - 123

    BT - Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019

    A2 - Ahram, Tareq

    A2 - Taiar, Redha

    A2 - Colson, Serge

    A2 - Choplin, Arnaud

    PB - Springer

    ER -

    Aromaa S, Tsourma M, Zikos S, Kaasinen E, Kreposna M, Drosou A et al. User experience of a social media based knowledge sharing system in industry work. In Ahram T, Taiar R, Colson S, Choplin A, editors, Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. Springer. 2020. p. 117-123. (Advances in Intelligent Systems and Computing, Vol. 1018). https://doi.org/10.1007/978-3-030-25629-6_19