User experience of a social media based knowledge sharing system in industry work

Susanna Aromaa; Maria Tsourma; Stylianos Zikos; Eija Kaasinen; Mariia Kreposna; Anastasios Drosou; Dimitrios Tzovaras

doi:10.1007/978-3-030-25629-6_19

User experience of a social media based knowledge sharing system in industry work

Susanna Aromaa^*, Maria Tsourma, Stylianos Zikos, Eija Kaasinen, Mariia Kreposna, Anastasios Drosou, Dimitrios Tzovaras

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

4 Citations (Scopus)

Abstract

With increasing automation, the work in manufacturing industry is getting knowledge intensive: workers need to solve complex problems to keep systems running. The knowledge needed in these situations often cannot be found in ready-made manuals but it is tacit knowledge possessed by co-workers. This paper presents a user study of a knowledge sharing platform. The platform integrates production information and social media features, thus connecting discussions to specific machine states or error situations. The platform was evaluated with factory workers in a workshop. The results show that integration of production information and social media features such as messaging is valuable, as it proactively provides practical solutions to the problem at hand. The results also show that the use of social media features in industrial environment requires changes in organizational policies, processes and culture. The findings of this study can be considered when developing social media applications for industrial use.

Original language	English
Title of host publication	Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019
Editors	Tareq Ahram, Redha Taiar, Serge Colson, Arnaud Choplin
Publisher	Springer
Pages	117-123
ISBN (Electronic)	978-3-030-25629-6
ISBN (Print)	978-3-030-25628-9
DOIs	https://doi.org/10.1007/978-3-030-25629-6_19
Publication status	Published - 2020
MoE publication type	A4 Article in a conference publication
Event	1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 - Nice, France Duration: 22 Aug 2019 → 24 Aug 2019

Publication series

Series	Advances in Intelligent Systems and Computing
Volume	1018
ISSN	2194-5357

Conference

Conference	1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019
Country/Territory	France
City	Nice
Period	22/08/19 → 24/08/19

Keywords

Gamification
Industry work
Knowledge sharing
Production
Social media
User evaluation

Access to Document

10.1007/978-3-030-25629-6_19

Cite this

Aromaa, S., Tsourma, M., Zikos, S., Kaasinen, E., Kreposna, M., Drosou, A., & Tzovaras, D. (2020). User experience of a social media based knowledge sharing system in industry work. In T. Ahram, R. Taiar, S. Colson, & A. Choplin (Eds.), Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 (pp. 117-123). Springer. https://doi.org/10.1007/978-3-030-25629-6_19

Aromaa, Susanna ; Tsourma, Maria ; Zikos, Stylianos et al. / User experience of a social media based knowledge sharing system in industry work. Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. editor / Tareq Ahram ; Redha Taiar ; Serge Colson ; Arnaud Choplin. Springer, 2020. pp. 117-123 (Advances in Intelligent Systems and Computing, Vol. 1018).

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title = "User experience of a social media based knowledge sharing system in industry work",

abstract = "With increasing automation, the work in manufacturing industry is getting knowledge intensive: workers need to solve complex problems to keep systems running. The knowledge needed in these situations often cannot be found in ready-made manuals but it is tacit knowledge possessed by co-workers. This paper presents a user study of a knowledge sharing platform. The platform integrates production information and social media features, thus connecting discussions to specific machine states or error situations. The platform was evaluated with factory workers in a workshop. The results show that integration of production information and social media features such as messaging is valuable, as it proactively provides practical solutions to the problem at hand. The results also show that the use of social media features in industrial environment requires changes in organizational policies, processes and culture. The findings of this study can be considered when developing social media applications for industrial use.",

keywords = "Gamification, Industry work, Knowledge sharing, Production, Social media, User evaluation",

author = "Susanna Aromaa and Maria Tsourma and Stylianos Zikos and Eija Kaasinen and Mariia Kreposna and Anastasios Drosou and Dimitrios Tzovaras",

year = "2020",

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booktitle = "Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019",

address = "Germany",

note = "1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 ; Conference date: 22-08-2019 Through 24-08-2019",

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Aromaa, S, Tsourma, M, Zikos, S, Kaasinen, E, Kreposna, M, Drosou, A & Tzovaras, D 2020, User experience of a social media based knowledge sharing system in industry work. in T Ahram, R Taiar, S Colson & A Choplin (eds), Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. Springer, Advances in Intelligent Systems and Computing, vol. 1018, pp. 117-123, 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019, Nice, France, 22/08/19. https://doi.org/10.1007/978-3-030-25629-6_19

User experience of a social media based knowledge sharing system in industry work. / Aromaa, Susanna; Tsourma, Maria; Zikos, Stylianos et al.
Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. ed. / Tareq Ahram; Redha Taiar; Serge Colson; Arnaud Choplin. Springer, 2020. p. 117-123 (Advances in Intelligent Systems and Computing, Vol. 1018).

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

TY - GEN

T1 - User experience of a social media based knowledge sharing system in industry work

AU - Aromaa, Susanna

AU - Tsourma, Maria

AU - Zikos, Stylianos

AU - Kaasinen, Eija

AU - Kreposna, Mariia

AU - Drosou, Anastasios

AU - Tzovaras, Dimitrios

PY - 2020

Y1 - 2020

N2 - With increasing automation, the work in manufacturing industry is getting knowledge intensive: workers need to solve complex problems to keep systems running. The knowledge needed in these situations often cannot be found in ready-made manuals but it is tacit knowledge possessed by co-workers. This paper presents a user study of a knowledge sharing platform. The platform integrates production information and social media features, thus connecting discussions to specific machine states or error situations. The platform was evaluated with factory workers in a workshop. The results show that integration of production information and social media features such as messaging is valuable, as it proactively provides practical solutions to the problem at hand. The results also show that the use of social media features in industrial environment requires changes in organizational policies, processes and culture. The findings of this study can be considered when developing social media applications for industrial use.

AB - With increasing automation, the work in manufacturing industry is getting knowledge intensive: workers need to solve complex problems to keep systems running. The knowledge needed in these situations often cannot be found in ready-made manuals but it is tacit knowledge possessed by co-workers. This paper presents a user study of a knowledge sharing platform. The platform integrates production information and social media features, thus connecting discussions to specific machine states or error situations. The platform was evaluated with factory workers in a workshop. The results show that integration of production information and social media features such as messaging is valuable, as it proactively provides practical solutions to the problem at hand. The results also show that the use of social media features in industrial environment requires changes in organizational policies, processes and culture. The findings of this study can be considered when developing social media applications for industrial use.

KW - Gamification

KW - Industry work

KW - Knowledge sharing

KW - Production

KW - Social media

KW - User evaluation

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U2 - 10.1007/978-3-030-25629-6_19

DO - 10.1007/978-3-030-25629-6_19

M3 - Conference article in proceedings

AN - SCOPUS:85069992276

SN - 978-3-030-25628-9

T3 - Advances in Intelligent Systems and Computing

SP - 117

EP - 123

BT - Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019

A2 - Ahram, Tareq

A2 - Taiar, Redha

A2 - Colson, Serge

A2 - Choplin, Arnaud

PB - Springer

T2 - 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019

Y2 - 22 August 2019 through 24 August 2019

ER -

Aromaa S, Tsourma M, Zikos S, Kaasinen E, Kreposna M, Drosou A et al. User experience of a social media based knowledge sharing system in industry work. In Ahram T, Taiar R, Colson S, Choplin A, editors, Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. Springer. 2020. p. 117-123. (Advances in Intelligent Systems and Computing, Vol. 1018). doi: 10.1007/978-3-030-25629-6_19

User experience of a social media based knowledge sharing system in industry work

Abstract

Publication series

Conference

Keywords

Access to Document

Other files and links

Fingerprint

Factory2Fit: Empowering and participatory adaptation of factory automation to fit for workers

Cite this

User experience of a social media based knowledge sharing system in industry work

Abstract

Publication series

Conference

Keywords

Access to Document

Other files and links

Fingerprint

Projects

Factory2Fit: Empowering and participatory adaptation of factory automation to fit for workers

Cite this