User Experience of Mobile Internet: Analysis and Recommendations

Eija Kaasinen, Virpi Roto, Kristin Roloff, Kaisa Väänänen-Vainio-Mattila, Teija Vainio, Wolfgang Maehr, Dhaval Joshi, Sujan Shrestha

Research output: Contribution to journalArticleScientificpeer-review

24 Citations (Scopus)


Mobile access to the Internet with handheld devices has been technically possible for quite a while and consumers are aware of the services but not so ready to use them. A central reason for the low usage is that user experience of the mobile Internet is not yet sufficiently good. This paper analyses the mobile Internet from the end-user perspective, identifying factors and solutions that would make Internet usage on a mobile device an enjoyable experience. User experience can be improved by a better understanding of users and usage contexts, by developing mobile services that better serve the needs of mobile users, easing service discovery and by developing the infrastructure needed for the mobile Internet. This paper discusses all these aspects and gives development recommendations. Multidisciplinary and multicultural cooperation between the various actors in the field is needed to improve user experience.

Original languageEnglish
Pages (from-to)4-23
Number of pages20
JournalInternational Journal of Mobile Human Computer Interaction
Issue number4
Publication statusPublished - 1 Jan 2009
MoE publication typeNot Eligible


  • Mobile Internet
  • Mobile Services
  • User Experience


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