User-originated innovation of mobile financial services

Päivi Heikkilä, Heli Järventie-Ahonen, S. Riihiaho

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    This paper presents a three-phased study in which new mobile financial services were designed iteratively in close co-operation with users and experts on finance. The studies utilized a web platform for open innovation and evaluation of new service concepts. The first study with quite raw concepts revealed needs and worries that were then taken into account in developing the concepts further. The second phase of the study included parallel design utilizing both student assignments and experts on finance. The most interesting and promising concepts from this phase were then selected in cooperation to be assessed by the consumers in the web platform. The different perspectives of the participants in the studies, and the iterative approach engaging potential users right from the beginning, helped us to enhance the quality of the new service concepts in a cost-effective way.
    Original languageEnglish
    Title of host publicationDesign, User Experience, and Usability. Web, Mobile, and Product Design
    Subtitle of host publicationDUXU 2013
    EditorsA. Marcus
    Place of PublicationBerlin, Germany
    PublisherSpringer
    Pages660-665
    ISBN (Electronic)978-3-642-39253-5
    ISBN (Print)978-3-642-39252-8
    DOIs
    Publication statusPublished - 2013
    MoE publication typeNot Eligible
    Event2nd International Conference on Design, User Experience, and Usability: Web, Mobile, and Product Design, DUXU 2013 - Las Vegas, NV, United States
    Duration: 21 Jul 201326 Jul 2013

    Publication series

    SeriesLecture Notes in Computer Science
    Volume8015
    ISSN0302-9743

    Conference

    Conference2nd International Conference on Design, User Experience, and Usability: Web, Mobile, and Product Design, DUXU 2013
    CountryUnited States
    CityLas Vegas, NV
    Period21/07/1326/07/13

    Fingerprint

    Financial services
    User innovation
    New services
    Finance
    World Wide Web
    Assignment
    Evaluation
    Open innovation

    Keywords

    • co-design
    • iterative design
    • mobile financial services
    • onlinde ideation
    • user involvement

    Cite this

    Heikkilä, P., Järventie-Ahonen, H., & Riihiaho, S. (2013). User-originated innovation of mobile financial services. In A. Marcus (Ed.), Design, User Experience, and Usability. Web, Mobile, and Product Design: DUXU 2013 (pp. 660-665). Berlin, Germany: Springer. Lecture Notes in Computer Science, Vol.. 8015 https://doi.org/10.1007/978-3-642-39253-5_73
    Heikkilä, Päivi ; Järventie-Ahonen, Heli ; Riihiaho, S. / User-originated innovation of mobile financial services. Design, User Experience, and Usability. Web, Mobile, and Product Design: DUXU 2013. editor / A. Marcus. Berlin, Germany : Springer, 2013. pp. 660-665 (Lecture Notes in Computer Science, Vol. 8015 ).
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    abstract = "This paper presents a three-phased study in which new mobile financial services were designed iteratively in close co-operation with users and experts on finance. The studies utilized a web platform for open innovation and evaluation of new service concepts. The first study with quite raw concepts revealed needs and worries that were then taken into account in developing the concepts further. The second phase of the study included parallel design utilizing both student assignments and experts on finance. The most interesting and promising concepts from this phase were then selected in cooperation to be assessed by the consumers in the web platform. The different perspectives of the participants in the studies, and the iterative approach engaging potential users right from the beginning, helped us to enhance the quality of the new service concepts in a cost-effective way.",
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    author = "P{\"a}ivi Heikkil{\"a} and Heli J{\"a}rventie-Ahonen and S. Riihiaho",
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    Heikkilä, P, Järventie-Ahonen, H & Riihiaho, S 2013, User-originated innovation of mobile financial services. in A Marcus (ed.), Design, User Experience, and Usability. Web, Mobile, and Product Design: DUXU 2013. Springer, Berlin, Germany, Lecture Notes in Computer Science, vol. 8015 , pp. 660-665, 2nd International Conference on Design, User Experience, and Usability: Web, Mobile, and Product Design, DUXU 2013, Las Vegas, NV, United States, 21/07/13. https://doi.org/10.1007/978-3-642-39253-5_73

    User-originated innovation of mobile financial services. / Heikkilä, Päivi; Järventie-Ahonen, Heli; Riihiaho, S.

    Design, User Experience, and Usability. Web, Mobile, and Product Design: DUXU 2013. ed. / A. Marcus. Berlin, Germany : Springer, 2013. p. 660-665 (Lecture Notes in Computer Science, Vol. 8015 ).

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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    AB - This paper presents a three-phased study in which new mobile financial services were designed iteratively in close co-operation with users and experts on finance. The studies utilized a web platform for open innovation and evaluation of new service concepts. The first study with quite raw concepts revealed needs and worries that were then taken into account in developing the concepts further. The second phase of the study included parallel design utilizing both student assignments and experts on finance. The most interesting and promising concepts from this phase were then selected in cooperation to be assessed by the consumers in the web platform. The different perspectives of the participants in the studies, and the iterative approach engaging potential users right from the beginning, helped us to enhance the quality of the new service concepts in a cost-effective way.

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    Heikkilä P, Järventie-Ahonen H, Riihiaho S. User-originated innovation of mobile financial services. In Marcus A, editor, Design, User Experience, and Usability. Web, Mobile, and Product Design: DUXU 2013. Berlin, Germany: Springer. 2013. p. 660-665. (Lecture Notes in Computer Science, Vol. 8015 ). https://doi.org/10.1007/978-3-642-39253-5_73