User-originated innovation of mobile financial services

Päivi Heikkilä, Heli Järventie-Ahonen, S. Riihiaho

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

This paper presents a three-phased study in which new mobile financial services were designed iteratively in close co-operation with users and experts on finance. The studies utilized a web platform for open innovation and evaluation of new service concepts. The first study with quite raw concepts revealed needs and worries that were then taken into account in developing the concepts further. The second phase of the study included parallel design utilizing both student assignments and experts on finance. The most interesting and promising concepts from this phase were then selected in cooperation to be assessed by the consumers in the web platform. The different perspectives of the participants in the studies, and the iterative approach engaging potential users right from the beginning, helped us to enhance the quality of the new service concepts in a cost-effective way.
Original languageEnglish
Title of host publicationDesign, User Experience, and Usability. Web, Mobile, and Product Design
Subtitle of host publicationDUXU 2013
EditorsA. Marcus
Place of PublicationBerlin, Germany
PublisherSpringer
Pages660-665
ISBN (Electronic)978-3-642-39253-5
ISBN (Print)978-3-642-39252-8
DOIs
Publication statusPublished - 2013
MoE publication typeNot Eligible
Event2nd International Conference on Design, User Experience, and Usability: Web, Mobile, and Product Design, DUXU 2013 - Las Vegas, NV, United States
Duration: 21 Jul 201326 Jul 2013

Publication series

SeriesLecture Notes in Computer Science
Volume8015
ISSN0302-9743

Conference

Conference2nd International Conference on Design, User Experience, and Usability: Web, Mobile, and Product Design, DUXU 2013
CountryUnited States
CityLas Vegas, NV
Period21/07/1326/07/13

Fingerprint

Financial services
User innovation
New services
Finance
World Wide Web
Assignment
Evaluation
Open innovation

Keywords

  • co-design
  • iterative design
  • mobile financial services
  • onlinde ideation
  • user involvement

Cite this

Heikkilä, P., Järventie-Ahonen, H., & Riihiaho, S. (2013). User-originated innovation of mobile financial services. In A. Marcus (Ed.), Design, User Experience, and Usability. Web, Mobile, and Product Design: DUXU 2013 (pp. 660-665). Berlin, Germany: Springer. Lecture Notes in Computer Science, Vol.. 8015 https://doi.org/10.1007/978-3-642-39253-5_73
Heikkilä, Päivi ; Järventie-Ahonen, Heli ; Riihiaho, S. / User-originated innovation of mobile financial services. Design, User Experience, and Usability. Web, Mobile, and Product Design: DUXU 2013. editor / A. Marcus. Berlin, Germany : Springer, 2013. pp. 660-665 (Lecture Notes in Computer Science, Vol. 8015 ).
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Heikkilä, P, Järventie-Ahonen, H & Riihiaho, S 2013, User-originated innovation of mobile financial services. in A Marcus (ed.), Design, User Experience, and Usability. Web, Mobile, and Product Design: DUXU 2013. Springer, Berlin, Germany, Lecture Notes in Computer Science, vol. 8015 , pp. 660-665, 2nd International Conference on Design, User Experience, and Usability: Web, Mobile, and Product Design, DUXU 2013, Las Vegas, NV, United States, 21/07/13. https://doi.org/10.1007/978-3-642-39253-5_73

User-originated innovation of mobile financial services. / Heikkilä, Päivi; Järventie-Ahonen, Heli; Riihiaho, S.

Design, User Experience, and Usability. Web, Mobile, and Product Design: DUXU 2013. ed. / A. Marcus. Berlin, Germany : Springer, 2013. p. 660-665 (Lecture Notes in Computer Science, Vol. 8015 ).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Heikkilä P, Järventie-Ahonen H, Riihiaho S. User-originated innovation of mobile financial services. In Marcus A, editor, Design, User Experience, and Usability. Web, Mobile, and Product Design: DUXU 2013. Berlin, Germany: Springer. 2013. p. 660-665. (Lecture Notes in Computer Science, Vol. 8015 ). https://doi.org/10.1007/978-3-642-39253-5_73