User-originated innovation of mobile financial services

Päivi Heikkilä; Heli Järventie-Ahonen; Sirpa Riihiaho

doi:10.1007/978-3-642-39253-5_73

User-originated innovation of mobile financial services

Päivi Heikkilä
, Heli Järventie-Ahonen
, Sirpa Riihiaho

Aalto University
VTT (former employee or external)

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

1 Citation (Scopus)

Abstract

This paper presents a three-phased study in which new mobile financial services were designed iteratively in close co-operation with users and experts on finance. The studies utilized a web platform for open innovation and evaluation of new service concepts. The first study with quite raw concepts revealed needs and worries that were then taken into account in developing the concepts further. The second phase of the study included parallel design utilizing both student assignments and experts on finance. The most interesting and promising concepts from this phase were then selected in cooperation to be assessed by the consumers in the web platform. The different perspectives of the participants in the studies, and the iterative approach engaging potential users right from the beginning, helped us to enhance the quality of the new service concepts in a cost-effective way.

Original language	English
Title of host publication	Design, User Experience, and Usability. Web, Mobile, and Product Design
Subtitle of host publication	DUXU 2013
Editors	A. Marcus
Place of Publication	Berlin
Publisher	Springer
Pages	660-665
ISBN (Electronic)	978-3-642-39253-5
ISBN (Print)	978-3-642-39252-8
DOIs	https://doi.org/10.1007/978-3-642-39253-5_73
Publication status	Published - 2013
MoE publication type	A4 Article in a conference publication
Event	2nd International Conference on Design, User Experience, and Usability: Web, Mobile, and Product Design, DUXU 2013 - Las Vegas, NV, United States Duration: 21 Jul 2013 → 26 Jul 2013

Publication series

Series	Lecture Notes in Computer Science
Volume	8015
ISSN	0302-9743

Conference

Conference	2nd International Conference on Design, User Experience, and Usability: Web, Mobile, and Product Design, DUXU 2013
Country/Territory	United States
City	Las Vegas, NV
Period	21/07/13 → 26/07/13

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

co-design
iterative design
mobile financial services
onlinde ideation
user involvement

Access to Document

10.1007/978-3-642-39253-5_73

Cite this

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title = "User-originated innovation of mobile financial services",

abstract = "This paper presents a three-phased study in which new mobile financial services were designed iteratively in close co-operation with users and experts on finance. The studies utilized a web platform for open innovation and evaluation of new service concepts. The first study with quite raw concepts revealed needs and worries that were then taken into account in developing the concepts further. The second phase of the study included parallel design utilizing both student assignments and experts on finance. The most interesting and promising concepts from this phase were then selected in cooperation to be assessed by the consumers in the web platform. The different perspectives of the participants in the studies, and the iterative approach engaging potential users right from the beginning, helped us to enhance the quality of the new service concepts in a cost-effective way.",

keywords = "co-design, iterative design, mobile financial services, onlinde ideation, user involvement",

author = "P{\"a}ivi Heikkil{\"a} and Heli J{\"a}rventie-Ahonen and Sirpa Riihiaho",

year = "2013",

doi = "10.1007/978-3-642-39253-5\_73",

language = "English",

isbn = "978-3-642-39252-8",

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editor = "A. Marcus",

booktitle = "Design, User Experience, and Usability. Web, Mobile, and Product Design",

address = "Germany",

note = "2nd International Conference on Design, User Experience, and Usability: Web, Mobile, and Product Design, DUXU 2013 ; Conference date: 21-07-2013 Through 26-07-2013",

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Heikkilä, P, Järventie-Ahonen, H & Riihiaho, S 2013, User-originated innovation of mobile financial services. in A Marcus (ed.), Design, User Experience, and Usability. Web, Mobile, and Product Design: DUXU 2013. Springer, Berlin, Lecture Notes in Computer Science, vol. 8015 , pp. 660-665, 2nd International Conference on Design, User Experience, and Usability: Web, Mobile, and Product Design, DUXU 2013, Las Vegas, NV, United States, 21/07/13. https://doi.org/10.1007/978-3-642-39253-5_73

User-originated innovation of mobile financial services. / Heikkilä, Päivi; Järventie-Ahonen, Heli; Riihiaho, Sirpa.
Design, User Experience, and Usability. Web, Mobile, and Product Design: DUXU 2013. ed. / A. Marcus. Berlin: Springer, 2013. p. 660-665 (Lecture Notes in Computer Science, Vol. 8015 ).

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

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T1 - User-originated innovation of mobile financial services

AU - Heikkilä, Päivi

AU - Järventie-Ahonen, Heli

AU - Riihiaho, Sirpa

PY - 2013

Y1 - 2013

N2 - This paper presents a three-phased study in which new mobile financial services were designed iteratively in close co-operation with users and experts on finance. The studies utilized a web platform for open innovation and evaluation of new service concepts. The first study with quite raw concepts revealed needs and worries that were then taken into account in developing the concepts further. The second phase of the study included parallel design utilizing both student assignments and experts on finance. The most interesting and promising concepts from this phase were then selected in cooperation to be assessed by the consumers in the web platform. The different perspectives of the participants in the studies, and the iterative approach engaging potential users right from the beginning, helped us to enhance the quality of the new service concepts in a cost-effective way.

AB - This paper presents a three-phased study in which new mobile financial services were designed iteratively in close co-operation with users and experts on finance. The studies utilized a web platform for open innovation and evaluation of new service concepts. The first study with quite raw concepts revealed needs and worries that were then taken into account in developing the concepts further. The second phase of the study included parallel design utilizing both student assignments and experts on finance. The most interesting and promising concepts from this phase were then selected in cooperation to be assessed by the consumers in the web platform. The different perspectives of the participants in the studies, and the iterative approach engaging potential users right from the beginning, helped us to enhance the quality of the new service concepts in a cost-effective way.

KW - co-design

KW - iterative design

KW - mobile financial services

KW - onlinde ideation

KW - user involvement

U2 - 10.1007/978-3-642-39253-5_73

DO - 10.1007/978-3-642-39253-5_73

M3 - Conference article in proceedings

SN - 978-3-642-39252-8

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BT - Design, User Experience, and Usability. Web, Mobile, and Product Design

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PB - Springer

CY - Berlin

T2 - 2nd International Conference on Design, User Experience, and Usability: Web, Mobile, and Product Design, DUXU 2013

Y2 - 21 July 2013 through 26 July 2013

ER -

User-originated innovation of mobile financial services

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

Fingerprint

Cite this