User survey on context-aware communication scenarios

This paper discusses context-aware communication which can be defined as the class of applications that apply knowledge of people’s context to reduce communication barriers. The scope is restricted to non-verbal and electronic communication, which include, e.g., SMS and MMS messages. Based on a literature study of previous research, thirteen different scenarios that arise from this context are recognized. These scenarios are evaluated with 48 users using a questionnaire. Results indicate user preferences and provide many practical examples of utilizing the scenarios. Furthermore, the results are summarised to provide practical guidelines for the creation of context-aware communication applications.