Users trust and secure feeling towards cloud services

Kaarina Karppinen

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

1 Citation (Scopus)

Abstract

The paper describes the study in which end users’ trust and feeling of security in regard to cloud services are examined. Trust and security are one of the key issues within cloud where people use a shared pool of computing resources for the storage of their data and thus do not have control over the management of their own data content. An online survey was conducted in three countries (Finland, USA and Japan) with more than 3000 respondents. The twelve cloud trust creators that were identified by cloud software experts in our earlier study were picked, and asked the end users to rank how important those factors are for them when deciding if it is secure to use a service in the cloud. The results show that ease of use has the biggest effect on the secure feeling towards cloud services, followed by the language and the price of the service. Some differences were visible between the countries. These as well as the differences for the results between genders, age groups and expertise levels of the respondents are presented in this paper.
Original languageEnglish
Title of host publicationACHI 2012: The Fifth International Conference on Advances in Computer-Human Interactions
PublisherInternational Academy, Research, and Industry Association IARIA
Pages360 - 365
ISBN (Print)978-1-61208-177-9
Publication statusPublished - 2012
MoE publication typeA4 Article in a conference publication
Event5th International Conference on Advances in Computer-Human Interactions, ACHI 2012 - Valencia, Spain
Duration: 30 Jan 20124 Feb 2012

Conference

Conference5th International Conference on Advances in Computer-Human Interactions, ACHI 2012
Abbreviated titleACHI 2012
CountrySpain
CityValencia
Period30/01/124/02/12

Keywords

  • Cloud services
  • end users
  • security
  • trust

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  • Cite this

    Karppinen, K. (2012). Users trust and secure feeling towards cloud services. In ACHI 2012: The Fifth International Conference on Advances in Computer-Human Interactions (pp. 360 - 365). International Academy, Research, and Industry Association IARIA. http://www.thinkmind.org/download_full.php?instance=ACHI+2012