The paper describes the study in which end users’ trust and feeling of security in regard to cloud services are examined. Trust and security are one of the key issues within cloud where people use a shared pool of computing resources for the storage of their data and thus do not have control over the management of their own data content. An online survey was conducted in three countries (Finland, USA and Japan) with more than 3000 respondents. The twelve cloud trust creators that were identified by cloud software experts in our earlier study were picked, and asked the end users to rank how important those factors are for them when deciding if it is secure to use a service in the cloud. The results show that ease of use has the biggest effect on the secure feeling towards cloud services, followed by the language and the price of the service. Some differences were visible between the countries. These as well as the differences for the results between genders, age groups and expertise levels of the respondents are presented in this paper.
|Title of host publication||ACHI 2012: The Fifth International Conference on Advances in Computer-Human Interactions|
|Publisher||International Academy, Research, and Industry Association IARIA|
|Pages||360 - 365|
|Publication status||Published - 2012|
|MoE publication type||A4 Article in a conference publication|
|Event||5th International Conference on Advances in Computer-Human Interactions, ACHI 2012 - Valencia, Spain|
Duration: 30 Jan 2012 → 4 Feb 2012
|Conference||5th International Conference on Advances in Computer-Human Interactions, ACHI 2012|
|Abbreviated title||ACHI 2012|
|Period||30/01/12 → 4/02/12|
- Cloud services
- end users
Karppinen, K. (2012). Users trust and secure feeling towards cloud services. In ACHI 2012: The Fifth International Conference on Advances in Computer-Human Interactions (pp. 360 - 365). International Academy, Research, and Industry Association IARIA.