Using Decision Point Framework to Analyse Evolutionary Steps in Industrial Service Business

Tapani Ryynänen; Pekka Malinen

Using Decision Point Framework to Analyse Evolutionary Steps in Industrial Service Business

Aalto University

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

Abstract

The paper presents the Decision Point framework to support structuring and analysing decision making in the industrial service business development. The framework is used here to analyse an industrial business to business service case, by looking closer into transition from one service level to another. Used model provides a new tool to better comprehend decision making in organizations by making decisions more visible and explicable. It is different from the decision process methods and person centric models by focusing into the elements of a decision itself. Also analysing the steps of industrial service evolution in an organization through decision making in transition points is new and provides valuable insight into the topical issue of service business development.

Original language	English
Title of host publication	Proceedings of IFKAD 2008, Intellectual Capital Dynamics & Innovation Cababilities
Subtitle of host publication	Intellectual Capital Dynamics and Innovation Capabilities
Pages	174-183
Publication status	Published - 2008
MoE publication type	A4 Article in a conference publication
Event	International Forum on Knowledge Asset Dynamics, IFKAD 2008: Intellectual Capital Dynamics and Innovation Capabilities - Matera, Italy Duration: 26 Jun 2008 → 27 Jun 2008

Conference

Conference	International Forum on Knowledge Asset Dynamics, IFKAD 2008
Country/Territory	Italy
City	Matera
Period	26/06/08 → 27/06/08

Keywords

service business
decision making
learning
change management

Cite this

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title = "Using Decision Point Framework to Analyse Evolutionary Steps in Industrial Service Business",

abstract = "The paper presents the Decision Point framework to support structuring and analysing decision making in the industrial service business development. The framework is used here to analyse an industrial business to business service case, by looking closer into transition from one service level to another. Used model provides a new tool to better comprehend decision making in organizations by making decisions more visible and explicable. It is different from the decision process methods and person centric models by focusing into the elements of a decision itself. Also analysing the steps of industrial service evolution in an organization through decision making in transition points is new and provides valuable insight into the topical issue of service business development.",

keywords = "service business, decision making, learning, change management",

author = "Tapani Ryyn{\"a}nen and Pekka Malinen",

year = "2008",

language = "English",

pages = "174--183",

booktitle = "Proceedings of IFKAD 2008, Intellectual Capital Dynamics & Innovation Cababilities",

note = "International Forum on Knowledge Asset Dynamics, IFKAD 2008 : Intellectual Capital Dynamics and Innovation Capabilities ; Conference date: 26-06-2008 Through 27-06-2008",

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Using Decision Point Framework to Analyse Evolutionary Steps in Industrial Service Business. / Ryynänen, Tapani; Malinen, Pekka.
Proceedings of IFKAD 2008, Intellectual Capital Dynamics & Innovation Cababilities: Intellectual Capital Dynamics and Innovation Capabilities. 2008. p. 174-183.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

TY - GEN

T1 - Using Decision Point Framework to Analyse Evolutionary Steps in Industrial Service Business

AU - Ryynänen, Tapani

AU - Malinen, Pekka

PY - 2008

Y1 - 2008

N2 - The paper presents the Decision Point framework to support structuring and analysing decision making in the industrial service business development. The framework is used here to analyse an industrial business to business service case, by looking closer into transition from one service level to another. Used model provides a new tool to better comprehend decision making in organizations by making decisions more visible and explicable. It is different from the decision process methods and person centric models by focusing into the elements of a decision itself. Also analysing the steps of industrial service evolution in an organization through decision making in transition points is new and provides valuable insight into the topical issue of service business development.

AB - The paper presents the Decision Point framework to support structuring and analysing decision making in the industrial service business development. The framework is used here to analyse an industrial business to business service case, by looking closer into transition from one service level to another. Used model provides a new tool to better comprehend decision making in organizations by making decisions more visible and explicable. It is different from the decision process methods and person centric models by focusing into the elements of a decision itself. Also analysing the steps of industrial service evolution in an organization through decision making in transition points is new and provides valuable insight into the topical issue of service business development.

KW - service business

KW - decision making

KW - learning

KW - change management

M3 - Conference article in proceedings

SP - 174

EP - 183

BT - Proceedings of IFKAD 2008, Intellectual Capital Dynamics & Innovation Cababilities

T2 - International Forum on Knowledge Asset Dynamics, IFKAD 2008

Y2 - 26 June 2008 through 27 June 2008

ER -

Using Decision Point Framework to Analyse Evolutionary Steps in Industrial Service Business

Abstract

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Keywords

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