Using Decision Point Framework to Analyse Evolutionary Steps in Industrial Service Business

Tapani Ryynänen, Pekka Malinen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    The paper presents the Decision Point framework to support structuring and analysing decision making in the industrial service business development. The framework is used here to analyse an industrial business to business service case, by looking closer into transition from one service level to another. Used model provides a new tool to better comprehend decision making in organizations by making decisions more visible and explicable. It is different from the decision process methods and person centric models by focusing into the elements of a decision itself. Also analysing the steps of industrial service evolution in an organization through decision making in transition points is new and provides valuable insight into the topical issue of service business development.
    Original languageEnglish
    Title of host publicationProceedings of IFKAD 2008, Intellectual Capital Dynamics & Innovation Cababilities
    Subtitle of host publicationIntellectual Capital Dynamics and Innovation Capabilities
    Pages174-183
    Publication statusPublished - 2008
    MoE publication typeA4 Article in a conference publication
    EventInternational Forum on Knowledge Asset Dynamics, IFKAD 2008: Intellectual Capital Dynamics and Innovation Capabilities - Matera, Italy
    Duration: 26 Jun 200827 Jun 2008

    Conference

    ConferenceInternational Forum on Knowledge Asset Dynamics, IFKAD 2008
    CountryItaly
    CityMatera
    Period26/06/0827/06/08

    Keywords

    • service business
    • decision making
    • learning
    • change management

    Fingerprint Dive into the research topics of 'Using Decision Point Framework to Analyse Evolutionary Steps in Industrial Service Business'. Together they form a unique fingerprint.

  • Cite this

    Ryynänen, T., & Malinen, P. (2008). Using Decision Point Framework to Analyse Evolutionary Steps in Industrial Service Business. In Proceedings of IFKAD 2008, Intellectual Capital Dynamics & Innovation Cababilities: Intellectual Capital Dynamics and Innovation Capabilities (pp. 174-183)