Utilizing Experience Goals in Design of Industrial Systems

Virpi Roto, Eija Kaasinen, Tomi Heimonen, Hannu Karvonen, Jussi Jokinen, Petri Mannonen, Hannu Nousu, Jaakko Hakulinen, Yichen Lu, Pertti Saariluoma, Tiina Kymäläinen, Tuuli Keskinen, Markku Turunen, Hanna Koskinen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    3 Citations (Scopus)

    Abstract

    The core idea of experience-driven design is to define the intended experience before functionality and technology. This is a radical idea for companies that have built their competences around specific technologies. Although many technology companies are willing to shift their focus towards experience-driven design, reports on real-life cases about the utilization of this design approach are rare. As part of an industry-led research program, we introduced experience-driven design to metal industry companies with experience goals as the key technique. Four design cases in three companies showed that the goals are useful in keeping the focus on user experience, but several challenges are still left for future research to tackle. This exploratory research lays ground for future research by providing initial criteria for assessing experience design tools. The results shed light on utilizing experience goals in industrial design projects and help practitioners in planning and managing the product design process with user experience in mind. Copyright is held by the owner/author(s). Publication rights licensed to ACM.

    Original languageEnglish
    Title of host publicationCHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems
    Subtitle of host publicationExplore, Innovate, Inspire
    PublisherAssociation for Computing Machinery ACM
    Pages6993-7004
    Number of pages12
    Volume2017-May
    ISBN (Electronic)9781450346559
    ISBN (Print)978-1-4503-4655-9
    DOIs
    Publication statusPublished - 2 May 2017
    MoE publication typeA4 Article in a conference publication
    EventCHI Conference on Human Factors in Computing Systems - Denver, United States
    Duration: 6 May 201711 May 2017

    Conference

    ConferenceCHI Conference on Human Factors in Computing Systems
    CountryUnited States
    CityDenver
    Period6/05/1711/05/17

    Fingerprint

    Industry
    Product design
    Planning
    Metals

    Keywords

    • user experience
    • experience goals
    • industrial systems
    • experience-driven design
    • case study
    • Industrial systems

    Cite this

    Roto, V., Kaasinen, E., Heimonen, T., Karvonen, H., Jokinen, J., Mannonen, P., ... Koskinen, H. (2017). Utilizing Experience Goals in Design of Industrial Systems. In CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire (Vol. 2017-May, pp. 6993-7004). Association for Computing Machinery ACM. https://doi.org/10.1145/3025453.3025620
    Roto, Virpi ; Kaasinen, Eija ; Heimonen, Tomi ; Karvonen, Hannu ; Jokinen, Jussi ; Mannonen, Petri ; Nousu, Hannu ; Hakulinen, Jaakko ; Lu, Yichen ; Saariluoma, Pertti ; Kymäläinen, Tiina ; Keskinen, Tuuli ; Turunen, Markku ; Koskinen, Hanna. / Utilizing Experience Goals in Design of Industrial Systems. CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire. Vol. 2017-May Association for Computing Machinery ACM, 2017. pp. 6993-7004
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    title = "Utilizing Experience Goals in Design of Industrial Systems",
    abstract = "The core idea of experience-driven design is to define the intended experience before functionality and technology. This is a radical idea for companies that have built their competences around specific technologies. Although many technology companies are willing to shift their focus towards experience-driven design, reports on real-life cases about the utilization of this design approach are rare. As part of an industry-led research program, we introduced experience-driven design to metal industry companies with experience goals as the key technique. Four design cases in three companies showed that the goals are useful in keeping the focus on user experience, but several challenges are still left for future research to tackle. This exploratory research lays ground for future research by providing initial criteria for assessing experience design tools. The results shed light on utilizing experience goals in industrial design projects and help practitioners in planning and managing the product design process with user experience in mind. Copyright is held by the owner/author(s). Publication rights licensed to ACM.",
    keywords = "user experience, experience goals, industrial systems, experience-driven design, case study, Industrial systems",
    author = "Virpi Roto and Eija Kaasinen and Tomi Heimonen and Hannu Karvonen and Jussi Jokinen and Petri Mannonen and Hannu Nousu and Jaakko Hakulinen and Yichen Lu and Pertti Saariluoma and Tiina Kym{\"a}l{\"a}inen and Tuuli Keskinen and Markku Turunen and Hanna Koskinen",
    note = "SDA: SHP: ForIndustry SDA: MIP: Design for Life Project code: 100379",
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    Roto, V, Kaasinen, E, Heimonen, T, Karvonen, H, Jokinen, J, Mannonen, P, Nousu, H, Hakulinen, J, Lu, Y, Saariluoma, P, Kymäläinen, T, Keskinen, T, Turunen, M & Koskinen, H 2017, Utilizing Experience Goals in Design of Industrial Systems. in CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire. vol. 2017-May, Association for Computing Machinery ACM, pp. 6993-7004, CHI Conference on Human Factors in Computing Systems, Denver, United States, 6/05/17. https://doi.org/10.1145/3025453.3025620

    Utilizing Experience Goals in Design of Industrial Systems. / Roto, Virpi; Kaasinen, Eija; Heimonen, Tomi; Karvonen, Hannu; Jokinen, Jussi; Mannonen, Petri; Nousu, Hannu; Hakulinen, Jaakko; Lu, Yichen; Saariluoma, Pertti; Kymäläinen, Tiina; Keskinen, Tuuli; Turunen, Markku; Koskinen, Hanna.

    CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire. Vol. 2017-May Association for Computing Machinery ACM, 2017. p. 6993-7004.

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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    AU - Jokinen, Jussi

    AU - Mannonen, Petri

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    AU - Lu, Yichen

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    AU - Kymäläinen, Tiina

    AU - Keskinen, Tuuli

    AU - Turunen, Markku

    AU - Koskinen, Hanna

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    KW - case study

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    Roto V, Kaasinen E, Heimonen T, Karvonen H, Jokinen J, Mannonen P et al. Utilizing Experience Goals in Design of Industrial Systems. In CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire. Vol. 2017-May. Association for Computing Machinery ACM. 2017. p. 6993-7004 https://doi.org/10.1145/3025453.3025620