Utilizing Experience Goals in Design of Industrial Systems

Virpi Roto, Eija Kaasinen, Tomi Heimonen, Hannu Karvonen, Jussi Jokinen, Petri Mannonen, Hannu Nousu, Jaakko Hakulinen, Yichen Lu, Pertti Saariluoma, Tiina Kymäläinen, Tuuli Keskinen, Markku Turunen, Hanna Koskinen

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

3 Citations (Scopus)

Abstract

The core idea of experience-driven design is to define the intended experience before functionality and technology. This is a radical idea for companies that have built their competences around specific technologies. Although many technology companies are willing to shift their focus towards experience-driven design, reports on real-life cases about the utilization of this design approach are rare. As part of an industry-led research program, we introduced experience-driven design to metal industry companies with experience goals as the key technique. Four design cases in three companies showed that the goals are useful in keeping the focus on user experience, but several challenges are still left for future research to tackle. This exploratory research lays ground for future research by providing initial criteria for assessing experience design tools. The results shed light on utilizing experience goals in industrial design projects and help practitioners in planning and managing the product design process with user experience in mind. Copyright is held by the owner/author(s). Publication rights licensed to ACM.

Original languageEnglish
Title of host publicationCHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems
Subtitle of host publicationExplore, Innovate, Inspire
PublisherAssociation for Computing Machinery ACM
Pages6993-7004
Number of pages12
Volume2017-May
ISBN (Electronic)9781450346559
ISBN (Print)978-1-4503-4655-9
DOIs
Publication statusPublished - 2 May 2017
MoE publication typeA4 Article in a conference publication
EventCHI Conference on Human Factors in Computing Systems - Denver, United States
Duration: 6 May 201711 May 2017

Conference

ConferenceCHI Conference on Human Factors in Computing Systems
CountryUnited States
CityDenver
Period6/05/1711/05/17

Fingerprint

Industry
Product design
Planning
Metals

Keywords

  • user experience
  • experience goals
  • industrial systems
  • experience-driven design
  • case study
  • Industrial systems

Cite this

Roto, V., Kaasinen, E., Heimonen, T., Karvonen, H., Jokinen, J., Mannonen, P., ... Koskinen, H. (2017). Utilizing Experience Goals in Design of Industrial Systems. In CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire (Vol. 2017-May, pp. 6993-7004). Association for Computing Machinery ACM. https://doi.org/10.1145/3025453.3025620
Roto, Virpi ; Kaasinen, Eija ; Heimonen, Tomi ; Karvonen, Hannu ; Jokinen, Jussi ; Mannonen, Petri ; Nousu, Hannu ; Hakulinen, Jaakko ; Lu, Yichen ; Saariluoma, Pertti ; Kymäläinen, Tiina ; Keskinen, Tuuli ; Turunen, Markku ; Koskinen, Hanna. / Utilizing Experience Goals in Design of Industrial Systems. CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire. Vol. 2017-May Association for Computing Machinery ACM, 2017. pp. 6993-7004
@inproceedings{cfc57acab49940b7b122bbd79d3ce58f,
title = "Utilizing Experience Goals in Design of Industrial Systems",
abstract = "The core idea of experience-driven design is to define the intended experience before functionality and technology. This is a radical idea for companies that have built their competences around specific technologies. Although many technology companies are willing to shift their focus towards experience-driven design, reports on real-life cases about the utilization of this design approach are rare. As part of an industry-led research program, we introduced experience-driven design to metal industry companies with experience goals as the key technique. Four design cases in three companies showed that the goals are useful in keeping the focus on user experience, but several challenges are still left for future research to tackle. This exploratory research lays ground for future research by providing initial criteria for assessing experience design tools. The results shed light on utilizing experience goals in industrial design projects and help practitioners in planning and managing the product design process with user experience in mind. Copyright is held by the owner/author(s). Publication rights licensed to ACM.",
keywords = "user experience, experience goals, industrial systems, experience-driven design, case study, Industrial systems",
author = "Virpi Roto and Eija Kaasinen and Tomi Heimonen and Hannu Karvonen and Jussi Jokinen and Petri Mannonen and Hannu Nousu and Jaakko Hakulinen and Yichen Lu and Pertti Saariluoma and Tiina Kym{\"a}l{\"a}inen and Tuuli Keskinen and Markku Turunen and Hanna Koskinen",
note = "SDA: SHP: ForIndustry SDA: MIP: Design for Life Project code: 100379",
year = "2017",
month = "5",
day = "2",
doi = "10.1145/3025453.3025620",
language = "English",
isbn = "978-1-4503-4655-9",
volume = "2017-May",
pages = "6993--7004",
booktitle = "CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems",
publisher = "Association for Computing Machinery ACM",
address = "United States",

}

Roto, V, Kaasinen, E, Heimonen, T, Karvonen, H, Jokinen, J, Mannonen, P, Nousu, H, Hakulinen, J, Lu, Y, Saariluoma, P, Kymäläinen, T, Keskinen, T, Turunen, M & Koskinen, H 2017, Utilizing Experience Goals in Design of Industrial Systems. in CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire. vol. 2017-May, Association for Computing Machinery ACM, pp. 6993-7004, CHI Conference on Human Factors in Computing Systems, Denver, United States, 6/05/17. https://doi.org/10.1145/3025453.3025620

Utilizing Experience Goals in Design of Industrial Systems. / Roto, Virpi; Kaasinen, Eija; Heimonen, Tomi; Karvonen, Hannu; Jokinen, Jussi; Mannonen, Petri; Nousu, Hannu; Hakulinen, Jaakko; Lu, Yichen; Saariluoma, Pertti; Kymäläinen, Tiina; Keskinen, Tuuli; Turunen, Markku; Koskinen, Hanna.

CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire. Vol. 2017-May Association for Computing Machinery ACM, 2017. p. 6993-7004.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

TY - GEN

T1 - Utilizing Experience Goals in Design of Industrial Systems

AU - Roto, Virpi

AU - Kaasinen, Eija

AU - Heimonen, Tomi

AU - Karvonen, Hannu

AU - Jokinen, Jussi

AU - Mannonen, Petri

AU - Nousu, Hannu

AU - Hakulinen, Jaakko

AU - Lu, Yichen

AU - Saariluoma, Pertti

AU - Kymäläinen, Tiina

AU - Keskinen, Tuuli

AU - Turunen, Markku

AU - Koskinen, Hanna

N1 - SDA: SHP: ForIndustry SDA: MIP: Design for Life Project code: 100379

PY - 2017/5/2

Y1 - 2017/5/2

N2 - The core idea of experience-driven design is to define the intended experience before functionality and technology. This is a radical idea for companies that have built their competences around specific technologies. Although many technology companies are willing to shift their focus towards experience-driven design, reports on real-life cases about the utilization of this design approach are rare. As part of an industry-led research program, we introduced experience-driven design to metal industry companies with experience goals as the key technique. Four design cases in three companies showed that the goals are useful in keeping the focus on user experience, but several challenges are still left for future research to tackle. This exploratory research lays ground for future research by providing initial criteria for assessing experience design tools. The results shed light on utilizing experience goals in industrial design projects and help practitioners in planning and managing the product design process with user experience in mind. Copyright is held by the owner/author(s). Publication rights licensed to ACM.

AB - The core idea of experience-driven design is to define the intended experience before functionality and technology. This is a radical idea for companies that have built their competences around specific technologies. Although many technology companies are willing to shift their focus towards experience-driven design, reports on real-life cases about the utilization of this design approach are rare. As part of an industry-led research program, we introduced experience-driven design to metal industry companies with experience goals as the key technique. Four design cases in three companies showed that the goals are useful in keeping the focus on user experience, but several challenges are still left for future research to tackle. This exploratory research lays ground for future research by providing initial criteria for assessing experience design tools. The results shed light on utilizing experience goals in industrial design projects and help practitioners in planning and managing the product design process with user experience in mind. Copyright is held by the owner/author(s). Publication rights licensed to ACM.

KW - user experience

KW - experience goals

KW - industrial systems

KW - experience-driven design

KW - case study

KW - Industrial systems

UR - http://www.scopus.com/inward/record.url?scp=85044870558&partnerID=8YFLogxK

U2 - 10.1145/3025453.3025620

DO - 10.1145/3025453.3025620

M3 - Conference article in proceedings

SN - 978-1-4503-4655-9

VL - 2017-May

SP - 6993

EP - 7004

BT - CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems

PB - Association for Computing Machinery ACM

ER -

Roto V, Kaasinen E, Heimonen T, Karvonen H, Jokinen J, Mannonen P et al. Utilizing Experience Goals in Design of Industrial Systems. In CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire. Vol. 2017-May. Association for Computing Machinery ACM. 2017. p. 6993-7004 https://doi.org/10.1145/3025453.3025620