Utilizing Experience Goals in Design of Industrial Systems

Virpi Roto, Eija Kaasinen, Tomi Heimonen, Hannu Karvonen, Jussi Jokinen, Petri Mannonen, Hannu Nousu, Jaakko Hakulinen, Yichen Lu, Pertti Saariluoma, Tiina Kymäläinen, Tuuli Keskinen, Markku Turunen, Hanna Koskinen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    3 Citations (Scopus)


    The core idea of experience-driven design is to define the intended experience before functionality and technology. This is a radical idea for companies that have built their competences around specific technologies. Although many technology companies are willing to shift their focus towards experience-driven design, reports on real-life cases about the utilization of this design approach are rare. As part of an industry-led research program, we introduced experience-driven design to metal industry companies with experience goals as the key technique. Four design cases in three companies showed that the goals are useful in keeping the focus on user experience, but several challenges are still left for future research to tackle. This exploratory research lays ground for future research by providing initial criteria for assessing experience design tools. The results shed light on utilizing experience goals in industrial design projects and help practitioners in planning and managing the product design process with user experience in mind. Copyright is held by the owner/author(s). Publication rights licensed to ACM.

    Original languageEnglish
    Title of host publicationCHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems
    Subtitle of host publicationExplore, Innovate, Inspire
    PublisherAssociation for Computing Machinery ACM
    Number of pages12
    ISBN (Electronic)9781450346559
    ISBN (Print)978-1-4503-4655-9
    Publication statusPublished - 2 May 2017
    MoE publication typeA4 Article in a conference publication
    EventCHI Conference on Human Factors in Computing Systems - Denver, United States
    Duration: 6 May 201711 May 2017


    ConferenceCHI Conference on Human Factors in Computing Systems
    CountryUnited States


    • user experience
    • experience goals
    • industrial systems
    • experience-driven design
    • case study
    • Industrial systems

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    Roto, V., Kaasinen, E., Heimonen, T., Karvonen, H., Jokinen, J., Mannonen, P., Nousu, H., Hakulinen, J., Lu, Y., Saariluoma, P., Kymäläinen, T., Keskinen, T., Turunen, M., & Koskinen, H. (2017). Utilizing Experience Goals in Design of Industrial Systems. In CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire (Vol. 2017-May, pp. 6993-7004). Association for Computing Machinery ACM. https://doi.org/10.1145/3025453.3025620