Value Creation in Product-Service Supply Networks

Jukka Hemilä, Jyri Vilko, Erika Kallionpää, Jarkko Rantala

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


    Today's leading enterprises operate in a global multi-actor environment, cooperating with suppliers, partners and other stakeholders in order to deliver services and/or products. It is a question of value creation in a global economy, of how to create value in buyer-seller relationships within global product-service networks. The traditional supply chain can be used for product deliveries, but locally delivered services require a network of collaboration partners. The unique characteristics of service include a high level of customer contact and influence, simultaneity of production and consumption, intangibility, non-storability, perishability, and labour intensity. This paper discusses the challenges when moving from a linear product supply chain to a product-service supply network. The aim of this paper is to increase the understanding of how companies manage their customer value creation within integrated product-service supply networks. When analysing the benefits of product-service offerings, we focus on two categories: tangible and intangible determinants
    Original languageEnglish
    Title of host publicationThe Proceedings 19th International Symposium on Logistics (ISL 2014)
    Subtitle of host publicationDesigning Responsible and Innovative Global Supply Chains
    EditorsK.S. Pawar, M. Nkhoma
    Place of PublicationNottingham
    PublisherCentre for Concurrent Enterprise (CCE)
    ISBN (Print)978-0-85358-305-9
    Publication statusPublished - 2014
    MoE publication typeA4 Article in a conference publication
    Event19th International Symposium on Logistics, ISL 2014 - Ho Chi Minh City, Viet Nam
    Duration: 6 Jul 20149 Jul 2014
    Conference number: 19


    Conference19th International Symposium on Logistics, ISL 2014
    Abbreviated titleILS 2014
    Country/TerritoryViet Nam
    CityHo Chi Minh City


    • product-service systems
    • service supply networks
    • value creation


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