Value Creation in Product-Service Supply Networks

Jukka Hemilä, J. Vilko, E. Kallionpää, J. Rantala

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    Today's leading enterprises operate in a global multi-actor environment, cooperating with suppliers, partners and other stakeholders in order to deliver services and/or products. It is a question of value creation in a global economy, of how to create value in buyer-seller relationships within global product-service networks. The traditional supply chain can be used for product deliveries, but locally delivered services require a network of collaboration partners. The unique characteristics of service include a high level of customer contact and influence, simultaneity of production and consumption, intangibility, non-storability, perishability, and labour intensity. This paper discusses the challenges when moving from a linear product supply chain to a product-service supply network. The aim of this paper is to increase the understanding of how companies manage their customer value creation within integrated product-service supply networks. When analysing the benefits of product-service offerings, we focus on two categories: tangible and intangible determinants
    Original languageEnglish
    Title of host publicationProceedings
    Subtitle of host publication19th International Symposium on Logistics, ISL 2014
    Place of PublicationUK
    Pages168-175
    Publication statusPublished - 2014
    MoE publication typeA4 Article in a conference publication
    Event19th International Symposium on Logistics, ISL 2014 - Ho Chi Minh City, Viet Nam
    Duration: 6 Jul 20149 Jul 2014
    Conference number: 19

    Conference

    Conference19th International Symposium on Logistics, ISL 2014
    Abbreviated titleILS 2014
    CountryViet Nam
    CityHo Chi Minh City
    Period6/07/149/07/14

    Fingerprint

    Value creation
    Supply network
    Supply chain
    Simultaneity
    Customer value
    Buyer-seller relationships
    Intangibles
    Integrated
    Labor intensity
    Customer contact
    Stakeholders
    Suppliers
    Global economy

    Keywords

    • product-service systems
    • service supply networks
    • value creation

    Cite this

    Hemilä, J., Vilko, J., Kallionpää, E., & Rantala, J. (2014). Value Creation in Product-Service Supply Networks. In Proceedings: 19th International Symposium on Logistics, ISL 2014 (pp. 168-175). UK.
    Hemilä, Jukka ; Vilko, J. ; Kallionpää, E. ; Rantala, J. / Value Creation in Product-Service Supply Networks. Proceedings: 19th International Symposium on Logistics, ISL 2014. UK, 2014. pp. 168-175
    @inproceedings{692a9af116f746bf95307dd028149083,
    title = "Value Creation in Product-Service Supply Networks",
    abstract = "Today's leading enterprises operate in a global multi-actor environment, cooperating with suppliers, partners and other stakeholders in order to deliver services and/or products. It is a question of value creation in a global economy, of how to create value in buyer-seller relationships within global product-service networks. The traditional supply chain can be used for product deliveries, but locally delivered services require a network of collaboration partners. The unique characteristics of service include a high level of customer contact and influence, simultaneity of production and consumption, intangibility, non-storability, perishability, and labour intensity. This paper discusses the challenges when moving from a linear product supply chain to a product-service supply network. The aim of this paper is to increase the understanding of how companies manage their customer value creation within integrated product-service supply networks. When analysing the benefits of product-service offerings, we focus on two categories: tangible and intangible determinants",
    keywords = "product-service systems, service supply networks, value creation",
    author = "Jukka Hemil{\"a} and J. Vilko and E. Kallionp{\"a}{\"a} and J. Rantala",
    note = "Project code: 83444 Custor",
    year = "2014",
    language = "English",
    isbn = "13 9780853583059",
    pages = "168--175",
    booktitle = "Proceedings",

    }

    Hemilä, J, Vilko, J, Kallionpää, E & Rantala, J 2014, Value Creation in Product-Service Supply Networks. in Proceedings: 19th International Symposium on Logistics, ISL 2014. UK, pp. 168-175, 19th International Symposium on Logistics, ISL 2014, Ho Chi Minh City, Viet Nam, 6/07/14.

    Value Creation in Product-Service Supply Networks. / Hemilä, Jukka; Vilko, J.; Kallionpää, E.; Rantala, J.

    Proceedings: 19th International Symposium on Logistics, ISL 2014. UK, 2014. p. 168-175.

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    TY - GEN

    T1 - Value Creation in Product-Service Supply Networks

    AU - Hemilä, Jukka

    AU - Vilko, J.

    AU - Kallionpää, E.

    AU - Rantala, J.

    N1 - Project code: 83444 Custor

    PY - 2014

    Y1 - 2014

    N2 - Today's leading enterprises operate in a global multi-actor environment, cooperating with suppliers, partners and other stakeholders in order to deliver services and/or products. It is a question of value creation in a global economy, of how to create value in buyer-seller relationships within global product-service networks. The traditional supply chain can be used for product deliveries, but locally delivered services require a network of collaboration partners. The unique characteristics of service include a high level of customer contact and influence, simultaneity of production and consumption, intangibility, non-storability, perishability, and labour intensity. This paper discusses the challenges when moving from a linear product supply chain to a product-service supply network. The aim of this paper is to increase the understanding of how companies manage their customer value creation within integrated product-service supply networks. When analysing the benefits of product-service offerings, we focus on two categories: tangible and intangible determinants

    AB - Today's leading enterprises operate in a global multi-actor environment, cooperating with suppliers, partners and other stakeholders in order to deliver services and/or products. It is a question of value creation in a global economy, of how to create value in buyer-seller relationships within global product-service networks. The traditional supply chain can be used for product deliveries, but locally delivered services require a network of collaboration partners. The unique characteristics of service include a high level of customer contact and influence, simultaneity of production and consumption, intangibility, non-storability, perishability, and labour intensity. This paper discusses the challenges when moving from a linear product supply chain to a product-service supply network. The aim of this paper is to increase the understanding of how companies manage their customer value creation within integrated product-service supply networks. When analysing the benefits of product-service offerings, we focus on two categories: tangible and intangible determinants

    KW - product-service systems

    KW - service supply networks

    KW - value creation

    M3 - Conference article in proceedings

    SN - 13 9780853583059

    SP - 168

    EP - 175

    BT - Proceedings

    CY - UK

    ER -

    Hemilä J, Vilko J, Kallionpää E, Rantala J. Value Creation in Product-Service Supply Networks. In Proceedings: 19th International Symposium on Logistics, ISL 2014. UK. 2014. p. 168-175