Value Creation in Product-Service Supply Networks

Jukka Hemilä, J. Vilko, E. Kallionpää, J. Rantala

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


    Today's leading enterprises operate in a global multi-actor environment, cooperating with suppliers, partners and other stakeholders in order to deliver services and/or products. It is a question of value creation in a global economy, of how to create value in buyer-seller relationships within global product-service networks. The traditional supply chain can be used for product deliveries, but locally delivered services require a network of collaboration partners. The unique characteristics of service include a high level of customer contact and influence, simultaneity of production and consumption, intangibility, non-storability, perishability, and labour intensity. This paper discusses the challenges when moving from a linear product supply chain to a product-service supply network. The aim of this paper is to increase the understanding of how companies manage their customer value creation within integrated product-service supply networks. When analysing the benefits of product-service offerings, we focus on two categories: tangible and intangible determinants
    Original languageEnglish
    Title of host publicationProceedings
    Subtitle of host publication19th International Symposium on Logistics, ISL 2014
    Place of PublicationUK
    Publication statusPublished - 2014
    MoE publication typeA4 Article in a conference publication
    Event19th International Symposium on Logistics, ISL 2014 - Ho Chi Minh City, Viet Nam
    Duration: 6 Jul 20149 Jul 2014
    Conference number: 19


    Conference19th International Symposium on Logistics, ISL 2014
    Abbreviated titleILS 2014
    CountryViet Nam
    CityHo Chi Minh City


    • product-service systems
    • service supply networks
    • value creation

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  • Cite this

    Hemilä, J., Vilko, J., Kallionpää, E., & Rantala, J. (2014). Value Creation in Product-Service Supply Networks. In Proceedings: 19th International Symposium on Logistics, ISL 2014 (pp. 168-175).