Value Creation in Product-Service Supply Networks

Jukka Hemilä; Jyri Vilko; Erika Kallionpää; Jarkko Rantala

Value Creation in Product-Service Supply Networks

Jukka Hemilä, Jyri Vilko, Erika Kallionpää, Jarkko Rantala

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

Abstract

Today's leading enterprises operate in a global multi-actor environment, cooperating with suppliers, partners and other stakeholders in order to deliver services and/or products. It is a question of value creation in a global economy, of how to create value in buyer-seller relationships within global product-service networks. The traditional supply chain can be used for product deliveries, but locally delivered services require a network of collaboration partners. The unique characteristics of service include a high level of customer contact and influence, simultaneity of production and consumption, intangibility, non-storability, perishability, and labour intensity. This paper discusses the challenges when moving from a linear product supply chain to a product-service supply network. The aim of this paper is to increase the understanding of how companies manage their customer value creation within integrated product-service supply networks. When analysing the benefits of product-service offerings, we focus on two categories: tangible and intangible determinants

Original language	English
Title of host publication	The Proceedings 19th International Symposium on Logistics (ISL 2014)
Subtitle of host publication	Designing Responsible and Innovative Global Supply Chains
Editors	K.S. Pawar, M. Nkhoma
Place of Publication	Nottingham
Publisher	Centre for Concurrent Enterprise (CCE)
Pages	168-175
ISBN (Print)	978-0-85358-305-9
Publication status	Published - 2014
MoE publication type	A4 Article in a conference publication
Event	19th International Symposium on Logistics, ISL 2014 - Ho Chi Minh City, Viet Nam Duration: 6 Jul 2014 → 9 Jul 2014 Conference number: 19

Conference

Conference	19th International Symposium on Logistics, ISL 2014
Abbreviated title	ILS 2014
Country/Territory	Viet Nam
City	Ho Chi Minh City
Period	6/07/14 → 9/07/14

Keywords

product-service systems
service supply networks
value creation

Cite this

@inproceedings{692a9af116f746bf95307dd028149083,

title = "Value Creation in Product-Service Supply Networks",

abstract = "Today's leading enterprises operate in a global multi-actor environment, cooperating with suppliers, partners and other stakeholders in order to deliver services and/or products. It is a question of value creation in a global economy, of how to create value in buyer-seller relationships within global product-service networks. The traditional supply chain can be used for product deliveries, but locally delivered services require a network of collaboration partners. The unique characteristics of service include a high level of customer contact and influence, simultaneity of production and consumption, intangibility, non-storability, perishability, and labour intensity. This paper discusses the challenges when moving from a linear product supply chain to a product-service supply network. The aim of this paper is to increase the understanding of how companies manage their customer value creation within integrated product-service supply networks. When analysing the benefits of product-service offerings, we focus on two categories: tangible and intangible determinants",

keywords = "product-service systems, service supply networks, value creation",

author = "Jukka Hemil{\"a} and Jyri Vilko and Erika Kallionp{\"a}{\"a} and Jarkko Rantala",

note = "Project code: 83444 Custor; 19th International Symposium on Logistics, ISL 2014, ILS 2014 ; Conference date: 06-07-2014 Through 09-07-2014",

year = "2014",

language = "English",

isbn = "978-0-85358-305-9",

pages = "168--175",

editor = "K.S. Pawar and M. Nkhoma",

booktitle = "The Proceedings 19th International Symposium on Logistics (ISL 2014)",

publisher = "Centre for Concurrent Enterprise (CCE)",

address = "United Kingdom",

}

Hemilä, J, Vilko, J, Kallionpää, E & Rantala, J 2014, Value Creation in Product-Service Supply Networks. in KS Pawar & M Nkhoma (eds), The Proceedings 19th International Symposium on Logistics (ISL 2014): Designing Responsible and Innovative Global Supply Chains. Centre for Concurrent Enterprise (CCE), Nottingham, pp. 168-175, 19th International Symposium on Logistics, ISL 2014, Ho Chi Minh City, Viet Nam, 6/07/14.

Value Creation in Product-Service Supply Networks. / Hemilä, Jukka; Vilko, Jyri; Kallionpää, Erika et al.
The Proceedings 19th International Symposium on Logistics (ISL 2014): Designing Responsible and Innovative Global Supply Chains. ed. / K.S. Pawar; M. Nkhoma. Nottingham: Centre for Concurrent Enterprise (CCE), 2014. p. 168-175.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

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T1 - Value Creation in Product-Service Supply Networks

AU - Hemilä, Jukka

AU - Vilko, Jyri

AU - Kallionpää, Erika

AU - Rantala, Jarkko

N1 - Conference code: 19

PY - 2014

Y1 - 2014

N2 - Today's leading enterprises operate in a global multi-actor environment, cooperating with suppliers, partners and other stakeholders in order to deliver services and/or products. It is a question of value creation in a global economy, of how to create value in buyer-seller relationships within global product-service networks. The traditional supply chain can be used for product deliveries, but locally delivered services require a network of collaboration partners. The unique characteristics of service include a high level of customer contact and influence, simultaneity of production and consumption, intangibility, non-storability, perishability, and labour intensity. This paper discusses the challenges when moving from a linear product supply chain to a product-service supply network. The aim of this paper is to increase the understanding of how companies manage their customer value creation within integrated product-service supply networks. When analysing the benefits of product-service offerings, we focus on two categories: tangible and intangible determinants

AB - Today's leading enterprises operate in a global multi-actor environment, cooperating with suppliers, partners and other stakeholders in order to deliver services and/or products. It is a question of value creation in a global economy, of how to create value in buyer-seller relationships within global product-service networks. The traditional supply chain can be used for product deliveries, but locally delivered services require a network of collaboration partners. The unique characteristics of service include a high level of customer contact and influence, simultaneity of production and consumption, intangibility, non-storability, perishability, and labour intensity. This paper discusses the challenges when moving from a linear product supply chain to a product-service supply network. The aim of this paper is to increase the understanding of how companies manage their customer value creation within integrated product-service supply networks. When analysing the benefits of product-service offerings, we focus on two categories: tangible and intangible determinants

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KW - service supply networks

KW - value creation

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M3 - Conference article in proceedings

SN - 978-0-85358-305-9

SP - 168

EP - 175

BT - The Proceedings 19th International Symposium on Logistics (ISL 2014)

A2 - Pawar, K.S.

A2 - Nkhoma, M.

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T2 - 19th International Symposium on Logistics, ISL 2014

Y2 - 6 July 2014 through 9 July 2014

ER -

Value Creation in Product-Service Supply Networks

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Keywords

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