Value in experience: A design and evaluation framework based on case studies of novel mobile services

    Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

    Abstract

    You cannot NOT have a user experience' (Lou Carbone) As McCarthy and Wright [1] put it, we do not just use technology; we live with it. Human-computer interaction (HCI) to an ever greater extent is occupying diverse domains of our everyday lives. In particular, mobile devices that we carry with us all the time and related multifaceted mobile services have increasingly occupied our life from work to leisure and from private to public. The shift of focus in HCI research has been from the traditional usability-centred view toward researching and designing for enjoyable and engaging experiences by highlighting the non-utilitarian aspects of interaction. The difference between usability and user experience is said to be about emotions: while good usability means lack of discomfort, good user experience means delighting the user [2]. Today the HCI field emphasises an approach to research and design for enjoyable and engaging experiences: 'Now it is no longer adequate just to avoid bad experiences; we have to find methods for designing good ones'.
    Original languageEnglish
    Title of host publicationHighlights in service research
    Place of PublicationEspoo
    PublisherVTT Technical Research Centre of Finland
    Pages124-133
    ISBN (Electronic)978-951-38-7969-3
    ISBN (Print)978-951-38-7968-6
    Publication statusPublished - 2013
    MoE publication typeNot Eligible

    Publication series

    SeriesVTT Research Highlights
    Number6
    ISSN2242-1173

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