Variations in the adoption and willingness to use e-services in three differentiated urban areas

Tommi Inkinen, Maria Merisalo, Teemu Makkonen

Research output: Contribution to journalArticleScientificpeer-review

16 Citations (Scopus)


This study analyses electronic service (e-service) adoption in regards to socio-spatial dynamics. Conceptually the paper focuses on the interrelations of both private and public e-services and on the influence that demographic variables have on e-service adoption. To empirically engage in this discussion the study uses segmented residential areas representing different socio-spatial characteristics; namely ‘city center’, ‘high-income suburban’ area, and ‘lower-income suburban’ area. With data from an extensive postal survey and standard statistical methods for analyzing survey data the paper shows the extent of existing differentiation in e-service use between genders and according to age, education and income, as well as spatial differences between the studied residential areas. The study results, thus, clearly indicate that the e-service use has still statistically differentiated user profiles, particularly if it is considered in a spatial setting. The paper concludes by addressing directions for the future research.
Original languageEnglish
Pages (from-to)950-968
Number of pages19
JournalEuropean Planning Studies
Issue number5
Publication statusPublished - 4 May 2018
MoE publication typeA1 Journal article-refereed


  • Digitalization
  • demographic differences
  • electronic governance
  • electronic services
  • socio-spatial differences


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