VTT Symposium on Service Innovation

Pentti Vähä (Editor), Marja Toivonen (Editor), Iiro Salkari (Editor), Minna Isomursu (Editor), Maaria Nuutinen (Editor), Pekka Leviäkangas (Editor)

    Research output: Book/ReportBook (editor)

    Abstract

    Services are playing an increasingly important role in present society, constituting the major part of economic activities. For several years, VTT has been a central developer of services and, in many sectors, taken the lead in service research in Finland. VTT is also becoming a well-known actor in this area at international level, and it aims to further strengthen its role, highlighting, in particular, the importance of service innovations. The relevance and benefits to Finnish industry and society continue to be the guiding principles in these efforts. In August 2011, VTT organized the second Symposium on Service Innovation to disseminate information about central topics and the recent results of its service research. This symposium was a continuation and extension of the first service symposium organized in 2008. Whereas the first symposium was internal, this time VTT opened its presentations to existing and potential clients and other stakeholders. The aim of the symposium was to draw on ideas from different disciplines and foster fruitful dialog between them. The topics covered the whole service value chain and the spectrum of different types of activities, from the production of 'pure' services to the delivery of product-service offerings for which part of the interest lay in service-enabling technologies. Business-to-business and business-to-consumer services were covered, as well as the private and public sectors. The papers presented in the symposium were grouped under three titles: 1) servitization and deepening of service-dominant logic, 2) customer needs and user-driven service innovation, and 3) new approaches in service research. The material of the symposium has been compiled into this publication.
    Original languageEnglish
    Place of PublicationEspoo
    PublisherVTT Technical Research Centre of Finland
    Number of pages301
    ISBN (Electronic)978-951-38-7607-4
    ISBN (Print)978-951-38-7606-7
    Publication statusPublished - 2011
    MoE publication typeC2 Edited books
    EventVTT Symposium on Service Innovation - Espoo, Finland
    Duration: 18 Aug 201118 Aug 2011

    Publication series

    SeriesVTT Symposium
    Number271
    ISSN0357-9387

    Fingerprint

    public services and goods
    public sector
    private sector
    supply chain
    stakeholders
    Finland
    industry
    economics

    Keywords

    • service-dominant logic
    • servitization
    • user-based services
    • product-service offerings
    • service innovation
    • dynamic modelling in services

    Cite this

    Vähä, P., Toivonen, M., Salkari, I., Isomursu, M., Nuutinen, M., & Leviäkangas, P. (Eds.) (2011). VTT Symposium on Service Innovation. Espoo: VTT Technical Research Centre of Finland. VTT Symposium, No. 271
    Vähä, Pentti (Editor) ; Toivonen, Marja (Editor) ; Salkari, Iiro (Editor) ; Isomursu, Minna (Editor) ; Nuutinen, Maaria (Editor) ; Leviäkangas, Pekka (Editor). / VTT Symposium on Service Innovation. Espoo : VTT Technical Research Centre of Finland, 2011. 301 p. (VTT Symposium; No. 271).
    @book{84f6621625aa4745a9f9f3071483f6f5,
    title = "VTT Symposium on Service Innovation",
    abstract = "Services are playing an increasingly important role in present society, constituting the major part of economic activities. For several years, VTT has been a central developer of services and, in many sectors, taken the lead in service research in Finland. VTT is also becoming a well-known actor in this area at international level, and it aims to further strengthen its role, highlighting, in particular, the importance of service innovations. The relevance and benefits to Finnish industry and society continue to be the guiding principles in these efforts. In August 2011, VTT organized the second Symposium on Service Innovation to disseminate information about central topics and the recent results of its service research. This symposium was a continuation and extension of the first service symposium organized in 2008. Whereas the first symposium was internal, this time VTT opened its presentations to existing and potential clients and other stakeholders. The aim of the symposium was to draw on ideas from different disciplines and foster fruitful dialog between them. The topics covered the whole service value chain and the spectrum of different types of activities, from the production of 'pure' services to the delivery of product-service offerings for which part of the interest lay in service-enabling technologies. Business-to-business and business-to-consumer services were covered, as well as the private and public sectors. The papers presented in the symposium were grouped under three titles: 1) servitization and deepening of service-dominant logic, 2) customer needs and user-driven service innovation, and 3) new approaches in service research. The material of the symposium has been compiled into this publication.",
    keywords = "service-dominant logic, servitization, user-based services, product-service offerings, service innovation, dynamic modelling in services",
    editor = "Pentti V{\"a}h{\"a} and Marja Toivonen and Iiro Salkari and Minna Isomursu and Maaria Nuutinen and Pekka Levi{\"a}kangas",
    note = "Project code: 42602",
    year = "2011",
    language = "English",
    isbn = "978-951-38-7606-7",
    series = "VTT Symposium",
    publisher = "VTT Technical Research Centre of Finland",
    number = "271",
    address = "Finland",

    }

    Vähä, P, Toivonen, M, Salkari, I, Isomursu, M, Nuutinen, M & Leviäkangas, P (eds) 2011, VTT Symposium on Service Innovation. VTT Symposium, no. 271, VTT Technical Research Centre of Finland, Espoo.

    VTT Symposium on Service Innovation. / Vähä, Pentti (Editor); Toivonen, Marja (Editor); Salkari, Iiro (Editor); Isomursu, Minna (Editor); Nuutinen, Maaria (Editor); Leviäkangas, Pekka (Editor).

    Espoo : VTT Technical Research Centre of Finland, 2011. 301 p. (VTT Symposium; No. 271).

    Research output: Book/ReportBook (editor)

    TY - BOOK

    T1 - VTT Symposium on Service Innovation

    A2 - Vähä, Pentti

    A2 - Toivonen, Marja

    A2 - Salkari, Iiro

    A2 - Isomursu, Minna

    A2 - Nuutinen, Maaria

    A2 - Leviäkangas, Pekka

    N1 - Project code: 42602

    PY - 2011

    Y1 - 2011

    N2 - Services are playing an increasingly important role in present society, constituting the major part of economic activities. For several years, VTT has been a central developer of services and, in many sectors, taken the lead in service research in Finland. VTT is also becoming a well-known actor in this area at international level, and it aims to further strengthen its role, highlighting, in particular, the importance of service innovations. The relevance and benefits to Finnish industry and society continue to be the guiding principles in these efforts. In August 2011, VTT organized the second Symposium on Service Innovation to disseminate information about central topics and the recent results of its service research. This symposium was a continuation and extension of the first service symposium organized in 2008. Whereas the first symposium was internal, this time VTT opened its presentations to existing and potential clients and other stakeholders. The aim of the symposium was to draw on ideas from different disciplines and foster fruitful dialog between them. The topics covered the whole service value chain and the spectrum of different types of activities, from the production of 'pure' services to the delivery of product-service offerings for which part of the interest lay in service-enabling technologies. Business-to-business and business-to-consumer services were covered, as well as the private and public sectors. The papers presented in the symposium were grouped under three titles: 1) servitization and deepening of service-dominant logic, 2) customer needs and user-driven service innovation, and 3) new approaches in service research. The material of the symposium has been compiled into this publication.

    AB - Services are playing an increasingly important role in present society, constituting the major part of economic activities. For several years, VTT has been a central developer of services and, in many sectors, taken the lead in service research in Finland. VTT is also becoming a well-known actor in this area at international level, and it aims to further strengthen its role, highlighting, in particular, the importance of service innovations. The relevance and benefits to Finnish industry and society continue to be the guiding principles in these efforts. In August 2011, VTT organized the second Symposium on Service Innovation to disseminate information about central topics and the recent results of its service research. This symposium was a continuation and extension of the first service symposium organized in 2008. Whereas the first symposium was internal, this time VTT opened its presentations to existing and potential clients and other stakeholders. The aim of the symposium was to draw on ideas from different disciplines and foster fruitful dialog between them. The topics covered the whole service value chain and the spectrum of different types of activities, from the production of 'pure' services to the delivery of product-service offerings for which part of the interest lay in service-enabling technologies. Business-to-business and business-to-consumer services were covered, as well as the private and public sectors. The papers presented in the symposium were grouped under three titles: 1) servitization and deepening of service-dominant logic, 2) customer needs and user-driven service innovation, and 3) new approaches in service research. The material of the symposium has been compiled into this publication.

    KW - service-dominant logic

    KW - servitization

    KW - user-based services

    KW - product-service offerings

    KW - service innovation

    KW - dynamic modelling in services

    M3 - Book (editor)

    SN - 978-951-38-7606-7

    T3 - VTT Symposium

    BT - VTT Symposium on Service Innovation

    PB - VTT Technical Research Centre of Finland

    CY - Espoo

    ER -

    Vähä P, (ed.), Toivonen M, (ed.), Salkari I, (ed.), Isomursu M, (ed.), Nuutinen M, (ed.), Leviäkangas P, (ed.). VTT Symposium on Service Innovation. Espoo: VTT Technical Research Centre of Finland, 2011. 301 p. (VTT Symposium; No. 271).