VTT Symposium on Service Innovation

Pentti Vähä (Editor), Marja Toivonen (Editor), Iiro Salkari (Editor), Minna Isomursu (Editor), Maaria Nuutinen (Editor), Pekka Leviäkangas (Editor)

Research output: Book/ReportBook (editor)Scientificpeer-review

Abstract

Services are playing an increasingly important role in present society, constituting the major part of economic activities. For several years, VTT has been a central developer of services and, in many sectors, taken the lead in service research in Finland. VTT is also becoming a well-known actor in this area at international level, and it aims to further strengthen its role, highlighting, in particular, the importance of service innovations. The relevance and benefits to Finnish industry and society continue to be the guiding principles in these efforts. In August 2011, VTT organized the second Symposium on Service Innovation to disseminate information about central topics and the recent results of its service research. This symposium was a continuation and extension of the first service symposium organized in 2008. Whereas the first symposium was internal, this time VTT opened its presentations to existing and potential clients and other stakeholders. The aim of the symposium was to draw on ideas from different disciplines and foster fruitful dialog between them. The topics covered the whole service value chain and the spectrum of different types of activities, from the production of 'pure' services to the delivery of product-service offerings for which part of the interest lay in service-enabling technologies. Business-to-business and business-to-consumer services were covered, as well as the private and public sectors. The papers presented in the symposium were grouped under three titles: 1) servitization and deepening of service-dominant logic, 2) customer needs and user-driven service innovation, and 3) new approaches in service research. The material of the symposium has been compiled into this publication.
Original languageEnglish
Place of PublicationEspoo
PublisherVTT Technical Research Centre of Finland
Number of pages301
ISBN (Electronic)978-951-38-7607-4
ISBN (Print)978-951-38-7606-7
Publication statusPublished - 2011
MoE publication typeC2 Edited books
EventVTT Symposium on Service Innovation - Espoo, Finland
Duration: 18 Aug 201118 Aug 2011

Publication series

NameVTT Symposium
PublisherVTT
No.271
ISSN (Print)0357-9387
ISSN (Electronic)1455–0873

Fingerprint

public services and goods
public sector
private sector
supply chain
stakeholders
Finland
industry
economics

Keywords

  • service-dominant logic
  • servitization
  • user-based services
  • product-service offerings
  • service innovation
  • dynamic modelling in services

Cite this

Vähä, P., Toivonen, M., Salkari, I., Isomursu, M., Nuutinen, M., & Leviäkangas, P. (Eds.) (2011). VTT Symposium on Service Innovation. Espoo: VTT Technical Research Centre of Finland. VTT Symposium, No. 271
Vähä, Pentti (Editor) ; Toivonen, Marja (Editor) ; Salkari, Iiro (Editor) ; Isomursu, Minna (Editor) ; Nuutinen, Maaria (Editor) ; Leviäkangas, Pekka (Editor). / VTT Symposium on Service Innovation. Espoo : VTT Technical Research Centre of Finland, 2011. 301 p. (VTT Symposium; No. 271).
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Vähä, P, Toivonen, M, Salkari, I, Isomursu, M, Nuutinen, M & Leviäkangas, P (eds) 2011, VTT Symposium on Service Innovation. VTT Symposium, no. 271, VTT Technical Research Centre of Finland, Espoo.

VTT Symposium on Service Innovation. / Vähä, Pentti (Editor); Toivonen, Marja (Editor); Salkari, Iiro (Editor); Isomursu, Minna (Editor); Nuutinen, Maaria (Editor); Leviäkangas, Pekka (Editor).

Espoo : VTT Technical Research Centre of Finland, 2011. 301 p. (VTT Symposium; No. 271).

Research output: Book/ReportBook (editor)Scientificpeer-review

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N2 - Services are playing an increasingly important role in present society, constituting the major part of economic activities. For several years, VTT has been a central developer of services and, in many sectors, taken the lead in service research in Finland. VTT is also becoming a well-known actor in this area at international level, and it aims to further strengthen its role, highlighting, in particular, the importance of service innovations. The relevance and benefits to Finnish industry and society continue to be the guiding principles in these efforts. In August 2011, VTT organized the second Symposium on Service Innovation to disseminate information about central topics and the recent results of its service research. This symposium was a continuation and extension of the first service symposium organized in 2008. Whereas the first symposium was internal, this time VTT opened its presentations to existing and potential clients and other stakeholders. The aim of the symposium was to draw on ideas from different disciplines and foster fruitful dialog between them. The topics covered the whole service value chain and the spectrum of different types of activities, from the production of 'pure' services to the delivery of product-service offerings for which part of the interest lay in service-enabling technologies. Business-to-business and business-to-consumer services were covered, as well as the private and public sectors. The papers presented in the symposium were grouped under three titles: 1) servitization and deepening of service-dominant logic, 2) customer needs and user-driven service innovation, and 3) new approaches in service research. The material of the symposium has been compiled into this publication.

AB - Services are playing an increasingly important role in present society, constituting the major part of economic activities. For several years, VTT has been a central developer of services and, in many sectors, taken the lead in service research in Finland. VTT is also becoming a well-known actor in this area at international level, and it aims to further strengthen its role, highlighting, in particular, the importance of service innovations. The relevance and benefits to Finnish industry and society continue to be the guiding principles in these efforts. In August 2011, VTT organized the second Symposium on Service Innovation to disseminate information about central topics and the recent results of its service research. This symposium was a continuation and extension of the first service symposium organized in 2008. Whereas the first symposium was internal, this time VTT opened its presentations to existing and potential clients and other stakeholders. The aim of the symposium was to draw on ideas from different disciplines and foster fruitful dialog between them. The topics covered the whole service value chain and the spectrum of different types of activities, from the production of 'pure' services to the delivery of product-service offerings for which part of the interest lay in service-enabling technologies. Business-to-business and business-to-consumer services were covered, as well as the private and public sectors. The papers presented in the symposium were grouped under three titles: 1) servitization and deepening of service-dominant logic, 2) customer needs and user-driven service innovation, and 3) new approaches in service research. The material of the symposium has been compiled into this publication.

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KW - user-based services

KW - product-service offerings

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KW - dynamic modelling in services

M3 - Book (editor)

SN - 978-951-38-7606-7

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CY - Espoo

ER -

Vähä P, (ed.), Toivonen M, (ed.), Salkari I, (ed.), Isomursu M, (ed.), Nuutinen M, (ed.), Leviäkangas P, (ed.). VTT Symposium on Service Innovation. Espoo: VTT Technical Research Centre of Finland, 2011. 301 p. (VTT Symposium; No. 271).