VTT Symposium on Service Science, Technology and Business

This document combines the results of VTT's strategic technology theme Service Beyond and other service oriented research carried out at VTT during the past couple of years. The Service Beyond theme was a research entity during the period 2005-2008 with a strongly business oriented goal, which tried to track new commercial service innovations focused on integrating technology into innovative service concepts, assuming that basic ICT technology was already available. The focus areas of the theme were: 1) Services for citizens - Well-being and quality of life, 2) Industrial services - Enhanced human technology interaction for mobile workers, and 3) Services for living - Living in buildings. To demonstrate and disseminate our competence wider than the theme alone, an internal symposium was organised to take an overview of the service research at VTT. This document compiles representative documentation on recent and ongoing service research in four key areas of service business: 1) Industrial services, 2) Information services and concept development, 3) ICT-based services where ICT plays a key role in delivering or providing services, and 4) Health and wellness services. These topics cover the whole service and value chain and a wide spectrum of various types of business.