Widening the Perspective on Industrial Innovation

A Service-Dominant-Logic Approach

Research output: Contribution to journalArticleScientificpeer-review

Abstract

The servitization of industry has progressed from services as add-ons to services as solutions. Today, industrial innovation needs an even broader perspective that moves towards service-dominant logic. This logic emphasizes value co-creation in actor-to-actor networks and requires new organizational structures and practices in industry. The article presents the case of a Nordic manufacturer of arc welding equipment that has gone through an extensive development program to become more customer and service oriented. An innovative offering created during the program is analyzed as an example in order to gain deeper insight about the concrete application of service-dominant logic in business. In addition to the outcome perspective, the article discusses the implications of the service-dominant logic for innovation practices. The article illustrates the behaviour of cutting-edge servitizing manufacturers and argues that similar behaviour can be expected to become a necessity in all industrial companies with large structural changes.
Original languageEnglish
Pages (from-to)31-39
Number of pages9
JournalTechnology Innovation Management Review (TIM Review)
Volume4
Issue number5
DOIs
Publication statusPublished - 2014
MoE publication typeA1 Journal article-refereed

Fingerprint

Industrial innovation
Service-dominant logic
Industry
Organizational practices
Organizational structure
Value co-creation
Logic
Structural change
Nordic
Innovation
Actor-network
Service-oriented
Service economy
Welding

Keywords

  • systemic innovations
  • value co-creation
  • industrial services
  • practices
  • co-development

Cite this

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title = "Widening the Perspective on Industrial Innovation: A Service-Dominant-Logic Approach",
abstract = "The servitization of industry has progressed from services as add-ons to services as solutions. Today, industrial innovation needs an even broader perspective that moves towards service-dominant logic. This logic emphasizes value co-creation in actor-to-actor networks and requires new organizational structures and practices in industry. The article presents the case of a Nordic manufacturer of arc welding equipment that has gone through an extensive development program to become more customer and service oriented. An innovative offering created during the program is analyzed as an example in order to gain deeper insight about the concrete application of service-dominant logic in business. In addition to the outcome perspective, the article discusses the implications of the service-dominant logic for innovation practices. The article illustrates the behaviour of cutting-edge servitizing manufacturers and argues that similar behaviour can be expected to become a necessity in all industrial companies with large structural changes.",
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author = "Heidi Korhonen",
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language = "English",
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Widening the Perspective on Industrial Innovation : A Service-Dominant-Logic Approach. / Korhonen, Heidi.

In: Technology Innovation Management Review (TIM Review), Vol. 4, No. 5, 2014, p. 31-39.

Research output: Contribution to journalArticleScientificpeer-review

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